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Rating: 5 out of 5
Nothing to report perfect
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very good.
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A
Rating: 5 out of 5
Large selection. Easy ordering and quick delivery.
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A
Rating: 5 out of 5
Simple site
Quick order and shipping
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Quick order and shipping
A
Rating: 5 out of 5
Simplicity!!
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A
Rating: 5 out of 5
My cool hat arrived well, no problem.
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A
Rating: 5 out of 5
Simple and pleasant
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A
Rating: 5 out of 5
very very good
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A
Rating: 3 out of 5
It should be clearer about delivery times when ordering.
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A
Rating: 5 out of 5
everything is perfect! thank you
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A
Rating: 5 out of 5
Satisfied
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A
Rating: 5 out of 5
Very responsive service and order delivered in 48 hours very satisfied
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A
Rating: 5 out of 5
It's a site where you can find everything you want.
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Discovery and first order... Delighted!!!
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A
Rating: 5 out of 5
Quick reception, the hat was very well packaged
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A
Rating: 5 out of 5
Beautiful product, in line with the photo and description on the site. Responsive to customer requests and delivery. I recommend.
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A
Rating: 5 out of 5
very easy order on the site, very short delay (very good) super packaging and very nice hat of good quality
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A
Rating: 5 out of 5
I found, on the day, my order in good condition in my mailbox.
Bravo
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Bravo
A
Rating: 5 out of 5
Superb quality.. and well packaged.. very fast .. magical ..
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A
Rating: 5 out of 5
Very good and very fast.
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A
Rating: 5 out of 5
quick reception, good packaging, excellent quality of products
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A
Rating: 5 out of 5
fast delivery, excellent product, size conforms to the order, thank you
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A
Rating: 5 out of 5
Very fast delivery!
Nice product!
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Nice product!
A
Rating: 5 out of 5
Very serious and responsive company; Thank you for your responsiveness.
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A
Rating: 1 out of 5
Very bad: I ordered a hat from the brand Jacaru but received a hat from the brand Aussie Apparel.
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Response from Chapellerie Traclet
Hello
Yes, we made a mistake in the brand category but the hat received is indeed as shown in the photo as well as the complete description.
Only the brand is different, the quality of the product has nothing to do with the brand.
Thank you for your understanding.
Best regards
Traclet
Yes, we made a mistake in the brand category but the hat received is indeed as shown in the photo as well as the complete description.
Only the brand is different, the quality of the product has nothing to do with the brand.
Thank you for your understanding.
Best regards
Traclet
A
Rating: 5 out of 5
Order placed on Friday and delivered on Monday, super efficiency, thank you
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A
Rating: 5 out of 5
Order delivered on time and as expected.
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A
Rating: 5 out of 5
Order delivered on time and in accordance
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A
Rating: 5 out of 5
Clear and practical
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A
Rating: 5 out of 5
Faithful description of the purchased product! Hat of very (very) beautiful quality, a big thank you!
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A
Rating: 5 out of 5
Very good, very fast delivery, products carefully packaged. I recommend
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A
Rating: 5 out of 5
Perfect - Very fast
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A
Rating: 5 out of 5
Quality product
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A
Rating: 1 out of 5
I am not satisfied, the product sent was not the right one and little explanation for making the return and a photo to print for the return slip, it's a bit mediocre and not very professional
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Response from Chapellerie Traclet
Hello
Please excuse us for this error.
We have sent you a return slip by email and normally beforehand the link on our site to make a return which is at the top of each page (return form)
Best regards
Traclet
Please excuse us for this error.
We have sent you a return slip by email and normally beforehand the link on our site to make a return which is at the top of each page (return form)
Best regards
Traclet
A
Rating: 5 out of 5
Ideal transaction and good description on the site.
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A
Rating: 5 out of 5
In line with my expectations, my size was missing when ordering, Traclet made my size with a bit of delay, but I am very happy with my purchase.
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A
Rating: 5 out of 5
Remarkable site
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A
Rating: 5 out of 5
Clear and efficient. Fast delivery
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A
Rating: 3 out of 5
No navigation issues on the site. Delivery made as indicated. The appearance of the product was not at all in line with the model presented. Too wide. Product returned to the hat shop Traclet. Today, waiting for a refund.
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Response from Chapellerie Traclet
Hello, what shape did you want? Indeed, the Irish shape is like any Irish cap, it is quite wide; the photos on the site clearly show its ample shape on the sides. If you want a less wide shape, there are either the Brooklyn shapes or the Belfast shapes. Best regards, Traclet.