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Rating: 5 out of 5
I am very satisfied
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Good product that meets my expectations
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A
Rating: 5 out of 5
very good.
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A
Rating: 5 out of 5
The alert system 'Product available again' is well designed. The delivery is also flawless (relay point, due to surprise gift).
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A
Rating: 1 out of 5
Did not receive the correct item. Following the various emails sent to customer service, I am told that the fur can have a different color! I ask to be reimbursed for the shipping costs, no reaction. I return the hat, what about the return costs?
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Response from Chapellerie Traclet
Hello
the hat is indeed the beige Chamonix hat and as indicated on this model, our manufacturer delivers either with a solid beige fur or with black spots. We offered to send you the hat with the black tips which you refused.
Best regards
Traclet
the hat is indeed the beige Chamonix hat and as indicated on this model, our manufacturer delivers either with a solid beige fur or with black spots. We offered to send you the hat with the black tips which you refused.
Best regards
Traclet
A
Rating: 5 out of 5
Very beautiful hat delivered quickly
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A
Rating: 5 out of 5
Very beautiful toques!! fast shipping I recommend this site!
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A
Rating: 5 out of 5
Very beautiful site, deserves to be visited
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A
Rating: 5 out of 5
Affordable prices for very beautiful quality caps.
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A
Rating: 1 out of 5
I have not yet received the ordered product
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Response from Chapellerie Traclet
Hello
the order for the beret was sent on December 30, 2020 from us.
Here is the Colissimo tracking that was sent to you by email. The package is still currently in the postal network and is normally following its delivery.
https://www.laposte.fr/outils/suivre-vos-envois?code=CF207123469FR
We have just made a complaint for tracking verification;
remaining at your disposal.
Best regards
Traclet
the order for the beret was sent on December 30, 2020 from us.
Here is the Colissimo tracking that was sent to you by email. The package is still currently in the postal network and is normally following its delivery.
https://www.laposte.fr/outils/suivre-vos-envois?code=CF207123469FR
We have just made a complaint for tracking verification;
remaining at your disposal.
Best regards
Traclet
A
Rating: 5 out of 5
Very happy with my purchase
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
AWESOME. Super satisfied with the page. Keep it up.
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A
Rating: 5 out of 5
Perfect thank you. very fast delivery, careful packaging, professional communication and quality BERETS and French!
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A
Rating: 5 out of 5
Perfect nothing to say
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A
Rating: 5 out of 5
So good
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A
Rating: 5 out of 5
purchase sent quickly (even during the holiday season) and perfectly packaged
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A
Rating: 5 out of 5
very nice beret
top customer service
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top customer service
A
Rating: 3 out of 5
The reading on the availability of item sizes is not clear.
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A
Rating: 5 out of 5
Order received quickly and in line with my expectations
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A
Rating: 5 out of 5
Very good site
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A
Rating: 5 out of 5
Clear and clean site. Very pleasant after-sales service. Particularly professional note for the person handling the email contact@.
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A
Rating: 5 out of 5
Perfect and very warm!!
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A
Rating: 5 out of 5
Very interesting and easy site
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A
Rating: 5 out of 5
perfect, I have already ordered several times
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A
Rating: 1 out of 5
Hello
Your relay point the bar of the station in Saint Leu d'Esserent is inexplicably closed no response to phone calls so I could not go pick up my purchase.
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Your relay point the bar of the station in Saint Leu d'Esserent is inexplicably closed no response to phone calls so I could not go pick up my purchase.
Response from Chapellerie Traclet
Hello
please excuse us for this inconvenience beyond our control
here are the hours of the pickup point
Monday 06:00-14:00 16:00-18:30 - -
Tuesday 06:00-14:00 16:00-18:30 - -
Wednesday 06:00-14:00 16:00-18:30 - -
Thursday 06:00-14:00 16:00-18:30 - -
Friday 06:00-14:00 16:00-18:30 - -
Saturday 08:00-13:00 15:00-17:30
sincerely
Traclet
please excuse us for this inconvenience beyond our control
here are the hours of the pickup point
Monday 06:00-14:00 16:00-18:30 - -
Tuesday 06:00-14:00 16:00-18:30 - -
Wednesday 06:00-14:00 16:00-18:30 - -
Thursday 06:00-14:00 16:00-18:30 - -
Friday 06:00-14:00 16:00-18:30 - -
Saturday 08:00-13:00 15:00-17:30
sincerely
Traclet
A
Rating: 1 out of 5
Wrong item sent and nonexistent after-sales service
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Response from Chapellerie Traclet
Hello
yes we sent you an email regarding the follow-up of your order and the issue encountered.
Unfortunately, currently the manufacturing companies are on vacation, we have not received any feedback from them.
We propose to send you a return label to return the product that does not fit.
sincerely
Traclet
yes we sent you an email regarding the follow-up of your order and the issue encountered.
Unfortunately, currently the manufacturing companies are on vacation, we have not received any feedback from them.
We propose to send you a return label to return the product that does not fit.
sincerely
Traclet
A
Rating: 5 out of 5
Impeccable this Stetson cap!
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A
Rating: 5 out of 5
Very fast and good quality
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A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
essential for choosing a headgear
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A
Rating: 3 out of 5
Well received but the box was damaged.
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A
Rating: 5 out of 5
Order received very quickly even during the holidays.
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A
Rating: 5 out of 5
Very fast
Good quality product
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Good quality product
A
Rating: 5 out of 5
Very beautiful products
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A
Rating: 5 out of 5
perfect
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A
Rating: 5 out of 5
Completely satisfied
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A
Rating: 3 out of 5
The hat is very nice. Too bad that a chrono post delivery within 24 hours costs 9 euros, and the package takes 3 days...
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A
Rating: 5 out of 5
very good products
fast delivery
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fast delivery
A
Rating: 5 out of 5
VERY FRIENDLY WELCOME. STAFF LISTENING AND PROFESSIONAL
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