Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/11/2020
In time, correct packaging, perfect condition of the item to recommend...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/10/2020
Nothing to report. We are satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/10/2020
Impeccable product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/11/2020
Third time I order and always satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2020
Magnificent beret! Pouch to store it which is very practical to keep it clean. Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/10/2020
Very fast delivery. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/11/2020
I recommend, quality hat, impeccable service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2020
Being able to open the item pages without 'losing the thread' would be more practical
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/10/2020
Fast delivery, product conforms to the description and above all, a team attentive to its customers.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/10/2020
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/11/2020
Excellent navigation on the site. Superb customer service. Total satisfaction with my order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/10/2020
Easy to use site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/11/2020
I have already ordered the same hat and I was very satisfied with the service and the quality of the item
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/11/2020
Very nice product sent very quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2020
Fast delivery! Nice item!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/10/2020
Nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/10/2020
Excellent quality and fast shipping
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/10/2020
The product received is compliant and my deadlines are correct but customer follow-up leaves something to be desired.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2020
Simple and effective, with models worn that allow for good visualization of the model
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2020
For the first contact of choice, it’s perfect regarding delivery... I will give you feedback.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/11/2020
It was a gift sent directly. I didn't see it. But it was unanimously approved by the family.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/11/2020
Fast and careful delivery, the hat is conforming and of quality, the customer service is super nice :-)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/10/2020
Hat that I find perfect. And delivered [very] quickly!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/11/2020
I still have not been able to order the hat I wanted
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Response from Chapellerie Traclet
Hello
can you please indicate the model you want as well as its reference.
What issue are you encountering to order it?
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/10/2020
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/11/2020
Excellent.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/11/2020
Fast delivery, very satisfied with my purchase.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/11/2020
I ordered a personalized walking stick on Thursday, received it on Saturday (incredibly short delay, but note that this is during confinement, so it may be longer under normal circumstances). The engraving is well done, the stick is superb and arrived very well packaged (stick in a stabilized tube with paper, all in a rolled carton stabilized with paper and well sealed with tape). I made this purchase for a Christmas gift for a good walker, I am sure it will be very pleasing. Thank you!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/10/2020
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/11/2020
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/11/2020
everything is perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/11/2020
Super fast and efficient, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/10/2020
Very good site, very happy with my purchase.
Very serious site and available by phone.
Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/10/2020
Everything is perfect but I would have liked to receive a box to store my hat
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/10/2020
Very good service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/11/2020
products conform to the description. Very nice quality. I will recommend other items.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/11/2020
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/11/2020
Too bad we can't see the items worn
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/10/2020
House to recommend without reservation. Only downside: on the site the 'care' tab cannot be activated (error message).
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/10/2020
The received items are not the ones ordered
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Response from Chapellerie Traclet
Hello
please excuse us if we made a mistake.
thank you for sending us a photo of the received model at [email protected]
so we can proceed to send the correct model with a return label.
sincerely
Traclet
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