English 
Français A
Rating: 5 out of 5
always impeccable: serious and fast!
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
... well received, BERMUDAS HAT, quality... corresponding 100% to what I expected... very fast delivery... tried (hence the importance of choosing the right size on the well-made site for that! and always the possibility of exchanging if ever...) but not really worn yet... to see in use... in any case VERY GOOD PRODUCT and VERY SERIOUS HOUSE!
Translated reviews
A
Rating: 5 out of 5
October 9
Translated reviews
A
Rating: 5 out of 5
Ergonomic site, simple and easy to access even from abroad
Translated reviews
A
Rating: 5 out of 5
Well-made and very readable site.
Translated reviews
A
Rating: 1 out of 5
Customer service absent, no response 48 hours after sending a follow-up email...
Translated reviews
Response from Chapellerie Traclet
Hello, we have indeed responded to your emails. As well as complaints to the post office 6 request(s) in progress 1 alert(s) on the package. We have also responded during your calls. Please excuse us for the inconvenience independent of our will as the package left on time from our side but the post office had issues with its relay bridge. Thank you for your understanding. Best regards, Traclet
A
Rating: 5 out of 5
The Traclet house remains a serious house, too bad the store in Saint-Étienne no longer exists! I recommend the Traclet hat shop for its wide selection and seriousness.
Translated reviews
A
Rating: 5 out of 5
Hat received in good and due form. To do again
Translated reviews
A
Rating: 5 out of 5
Satisfied, delighted with my visor deemed very classy, and which is effective in holding well without too much wind resistance.
Translated reviews
A
Rating: 5 out of 5
top top
Translated reviews
A
Rating: 5 out of 5
A lot of choices and fast shipping
Translated reviews
A
Rating: 5 out of 5
Products of very good quality. Excellent delivery.
Translated reviews
A
Rating: 5 out of 5
In accordance with the description
Translated reviews
A
Rating: 5 out of 5
Perfect!
Translated reviews
A
Rating: 5 out of 5
good quality extra!!
Translated reviews
A
Rating: 5 out of 5
Very very good, thank you very much.
Translated reviews
A
Rating: 5 out of 5
Not disappointed, in line with what I expected.
Translated reviews
A
Rating: 5 out of 5
The site is very attractive. And the ordered hat costs €10 less than in competing online stores.
Translated reviews
A
Rating: 5 out of 5
Fast delivery and good quality.
Translated reviews
A
Rating: 5 out of 5
Impeccable.
Translated reviews
A
Rating: 5 out of 5
perfect.
Translated reviews
A
Rating: 5 out of 5
Good reception and delighted with the product.
Translated reviews
A
Rating: 5 out of 5
Fast delivery and in line with my expectations.
Translated reviews
A
Rating: 3 out of 5
The visor does not lower well, blurry with glasses, a rigid visor would be better.
Translated reviews
A
Rating: 5 out of 5
- Welcome, advice and follow-up from the store: impeccable!! It is regrettable that the website manager(s) do not give the same image.
Translated reviews
A
Rating: 5 out of 5
excellent hat
Translated reviews
A
Rating: 5 out of 5
for my first order I am very satisfied.
Translated reviews
A
Rating: 1 out of 5
I received a similar product, the hat has no brand and even less a label... Not at all satisfied
Translated reviews
Response from Chapellerie Traclet
Hello, The ordered hat model is the Alpine hunter beret made of 100% wool and handcrafted. It does not have a label on this model. If this model does not suit you and you want a model with a label, we have the Laulhère alpine hunter beret. Here is the link on our site https://www.chapellerie-traclet.com/fr/beret-militaire/7597-beret-chasseur-alpin-marine.html Thank you for returning it to our address Chapellerie Traclet 14 impasse bardin in Roanne. Best regards, Traclet
A
Rating: 5 out of 5
very good
Translated reviews
A
Rating: 5 out of 5
Very good presentation and good product.
Translated reviews
A
Rating: 5 out of 5
complicated to find the elements for the return.
Translated reviews
A
Rating: 5 out of 5
Quality of the hat.
Translated reviews
A
Rating: 5 out of 5
Everything is as it should be.. Very nice products in general..
Translated reviews
A
Rating: 5 out of 5
easy to consult to find a specific item. All good. Like my hats....of quality.
Translated reviews
A
Rating: 5 out of 5
Good services, reviews and choices.
Translated reviews
A
Rating: 5 out of 5
Easy, the only problem is that you cannot delete an order if you just made a mistake.
Translated reviews
A
Rating: 5 out of 5
Timely delivery.
Translated reviews
A
Rating: 5 out of 5
Great choice of items at all prices, fast and careful delivery, top customer service.
Translated reviews
A
Rating: 5 out of 5
In accordance.
Translated reviews
A
Rating: 5 out of 5
Nothing to complain about. I will recommend.
Translated reviews