English 
Français A
Rating: 5 out of 5
In accordance with expectations.
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Product in accordance with the description, perfect and fast delivery. Super!
Translated reviews
A
Rating: 5 out of 5
Top products, very nice quality.
Quick order processing, well done!
Translated reviews
Quick order processing, well done!
A
Rating: 5 out of 5
Fast delivery, nice cap, perfect size, very happy with my purchase
Translated reviews
A
Rating: 1 out of 5
Very bad. I ordered 2 hats, 1 was shipped, I am still waiting for the second. Date of your order: 14/07/2020 Details of your order: Hat Trilby Dark Blue Linen - Stetson - Size: M - 56/57 cm. Impossible to reach customer service by phone, the subscriber is absent. Receiving a summer hat in September or even October, no use. I am still waiting for someone to cancel my order and refund my purchase.
Translated reviews
Response from Chapellerie Traclet
Hello, we are reachable at 04 77 71 40 58 from Monday to Friday from 9 AM to 12 PM and 2 PM to 5 PM. We will check the second shipment on Monday, but normally we sent you an email asking if we could send it to you, but the last email sent on July 21 did not receive a response. Thank you for getting back to us. Best regards, Traclet
A
Rating: 5 out of 5
Very ergonomic...
Translated reviews
A
Rating: 5 out of 5
Product as described, careful packaging, fairly quick delivery.
Translated reviews
A
Rating: 5 out of 5
I will order again
One
Translated reviews
One
A
Rating: 5 out of 5
Nothing to complain about. Everything is as expected.
Translated reviews
A
Rating: 5 out of 5
Fast and impeccable shipping
Translated reviews
A
Rating: 5 out of 5
Fast delivery. Perfect
Translated reviews
A
Rating: 5 out of 5
Always so efficient
Translated reviews
A
Rating: 5 out of 5
The Traclet hat shop is an exemplary merchant: items conforming to competitive prices, ultra-fast delivery, particularly pleasant and careful service. I highly recommend.
Translated reviews
A
Rating: 5 out of 5
The products are great, delivery is fast and careful.
Translated reviews
A
Rating: 5 out of 5
Very satisfied, serious site, fast delivery, well-packaged product.
Translated reviews
A
Rating: 5 out of 5
Top service.
Translated reviews
A
Rating: 5 out of 5
Great
Translated reviews
A
Rating: 5 out of 5
Very satisfying. This is my 2nd order. More will follow.
Translated reviews
A
Rating: 5 out of 5
Product as described and very fast shipping. I recommend
Translated reviews
A
Rating: 1 out of 5
We are asked for our opinion, I said it took three months to receive two caps and that was not considered, so do you want me to say they are excellent?
Translated reviews
Response from Chapellerie Traclet
Hello, how to accept a defamatory comment. You indicate three months when the delivery was made in 4 weeks knowing that the delay is longer with the manufacturing time of the model as well as customs. The order was placed on July 16. We are on August 13. That makes 4 weeks or at most one month. Here is the tracking of your order: Shipped Hanae TRACLET 06/08/2020 16:32:13 Payment accepted 16/07/2020 12:17:02 Awaiting restocking 16/07/2020 12:17:00 As indicated during the order, the delivery time was 2-3 weeks as we had no more in stock. There must therefore be a confusion of orders. Best regards, Traclet
A
Rating: 5 out of 5
Very good store, serious and easy to use. Very fast shipping, too.
Translated reviews
A
Rating: 5 out of 5
Very satisfied, a serious company, just how I like them
Translated reviews
A
Rating: 3 out of 5
The delivery time was very long. Customer service can do better, provided they do something. Two emails remained unanswered.
Translated reviews
Response from Chapellerie Traclet
Hello, thank you for taking the time to respond. For the emails, you should check your spam because as you can see below, the emails were indeed replied to. Hat Traclet - Sébastien TRACLET Sent on 05/08/2020 08:07:09 Subject Customer service Discussion ID 38287 Message ID 82943 Message Hello, We are following up on your message. The previous email dates back to 20/07/2020 and we did respond regarding the requested length. For this walking stick, we currently have a delay and we are waiting for it from our manufacturer. As soon as it is sent, another email will be sent to you. Remaining at your disposal. Best regards, TRACLET 4, Rue de Cadore, 42 300 Roanne Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36 EMAIL: [email protected] Website: www.chapellerie-traclet.com VAT Intra: FR47339397515 Siret: 339397515 00018 Hat Traclet Alain Hulot Client ID 167553 view Sent on 05/08/2020 02:38:37 Browser Mozilla/5.0 (Windows NT 6.3; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.105 Safari/537.36 Subject Customer service Discussion ID 38287 Message ID 82940 Message Hello, On July 20, I placed and paid for an order for a walking stick; order 215842, transport voucher no. 7815804000121955. To this day, I am still waiting for a delivery and news from you. I would like to be informed this week, before the cancellation and refund of this transaction. I hope this email will not go unanswered like the previous one. Reply to this message Hat Traclet Hat Traclet - Sébastien TRACLET Sent on 22/07/2020 11:40:58 Subject Customer service Discussion ID 38287 Message ID 82513 Message Hello, We are following up on your message regarding order reference 215842. The dimension of this model is approximately 145 cm. Remaining at your disposal. Best regards, TRACLET 4, Rue de Cadore, 42 300 Roanne Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36 EMAIL: [email protected] Website: www.chapellerie-traclet.com VAT Intra: FR47339397515 Siret: 339397515 00018 Hat Traclet Alain Hulot Client ID 167553 view Sent on 20/07/2020 19:17:27 Browser Mozilla/5.0 (iPhone; CPU iPhone OS 13_5 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) CriOS/83.0.4103.88 Mobile/15E148 Subject Customer service Discussion ID 38287 Message ID 82462 Message Good evening, Today I ordered a walking stick, invoiced 215842. I wanted to know the length of the stick, as I would have liked it to be 145cm long. Is it possible to modify my order? Thank you for your response. Best regards, Reply to this message
A
Rating: 5 out of 5
Perfect
Translated reviews
A
Rating: 5 out of 5
Nothing to say, perfect speed and deadlines respected
Translated reviews
A
Rating: 5 out of 5
Good advice and the reception deadlines are respected
Translated reviews
A
Rating: 5 out of 5
Very good!
Translated reviews
A
Rating: 5 out of 5
Very fast shipping, nice quality hat. Thank you!
Translated reviews
A
Rating: 5 out of 5
Great choice, well-packaged product and sent quickly.
Translated reviews
A
Rating: 3 out of 5
No problem using the site, delivery, payment methods. However, the product description did not suggest the actual quality of the purchased hat, so disappointed.
Translated reviews
Response from Chapellerie Traclet
Hello, thank you for your message, can you tell us the issue(s) you encountered with your hat? Best regards, Traclet
A
Rating: 5 out of 5
Nothing to say
Translated reviews
A
Rating: 5 out of 5
Impeccable service as usual
Translated reviews
A
Rating: 5 out of 5
fast delivery of the ordered model
Translated reviews
A
Rating: 5 out of 5
Extremely fast, perfect!
Translated reviews
A
Rating: 5 out of 5
Excellent online sales site offering all kinds of headgear. Clear and efficient interface, ultra-fast shipping and precise order tracking, what more could you ask for to be well covered. Online sales can offer the best, and that's the case here, thank you.
Translated reviews
A
Rating: 5 out of 5
Hat conforms to the description (this is the second one!) and made in France!! Easy to use site.
Translated reviews
A
Rating: 5 out of 5
Good quality! Very fast
Translated reviews
A
Rating: 5 out of 5
Very good
Translated reviews
A
Rating: 5 out of 5
Great site. I will order again. Huge selection.
Translated reviews
A
Rating: 5 out of 5
Everything is perfect.
Translated reviews