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Rating: 5 out of 5
Efficiency therefore seriousness very rare online site
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
All is ok
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A
Rating: 5 out of 5
Did not have time to track the order, too fast
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A
Rating: 5 out of 5
Ease of navigating the site and finding happiness to cover and protect your head from heat as well as cold.
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A
Rating: 5 out of 5
10 competent
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A
Rating: 5 out of 5
19 out of 20
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A
Rating: 5 out of 5
Top!
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A
Rating: 5 out of 5
Fast delivery time, all OK.
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A
Rating: 5 out of 5
Original model of suspenders not found elsewhere!
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A
Rating: 5 out of 5
Clear site, fast delivery
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A
Rating: 5 out of 5
Professional, perfect.
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A
Rating: 5 out of 5
The item is exactly as in the photo
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A
Rating: 5 out of 5
It's great!
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A
Rating: 5 out of 5
Thank you for contacting me when the hat was available.
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A
Rating: 5 out of 5
Very well-made site with a choice for all tastes. Quality products and fast delivery.
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A
Rating: 5 out of 5
Good quality
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A
Rating: 5 out of 5
Perfect package and product in line with my expectations.
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A
Rating: 5 out of 5
With an extremely wide selection, the navigation on the site is perfectly organized by category, theme, material, shape,.. keyword. I received a very warm welcome on the phone. The options for exchange or return are confirmed courteously.
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A
Rating: 5 out of 5
Very happy
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A
Rating: 5 out of 5
No issues
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A
Rating: 5 out of 5
Everything is perfect!
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A
Rating: 5 out of 5
Easy to explore site; fast delivery and no problems. Already several orders and never any issues. Perfect
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A
Rating: 5 out of 5
Hat and box arrived in good condition. Good quality of the hat. Size 54. Slightly large. But it fits well. Beautiful white color.
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A
Rating: 5 out of 5
Very nice packaging, very good advice after delivery and beautiful quality of the hat.
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A
Rating: 5 out of 5
The product is exactly what I ordered. Very good quality. Thank you.
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A
Rating: 5 out of 5
Very good online hat shop. Always happy with my purchases. Quality/price is great. I recommend.
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A
Rating: 1 out of 5
Cheap rubbish! Bad quality!! Cheap flimsy material!! Avoid this company!!
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Response from Chapellerie Traclet
Dear, we have been selling this hat for 10 years and it is the first time we have this return. If you don't like it, you can return your hat. Regards, Traclet
A
Rating: 5 out of 5
Excellent service, very good advice over the phone. Packaging and delivery of products are perfect!
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A
Rating: 5 out of 5
I visited the shop, very warm welcome. And fast delivery.
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A
Rating: 3 out of 5
Good
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A
Rating: 3 out of 5
Order placed on 04/06/2020, without news for 2 weeks I send a message and receive a response on the 20th saying: "The wide-brimmed hat will be shipped at the beginning of next week. Normally, you should receive it Wednesday or Thursday at your home." Not receiving anything, I follow up and receive a response on the 26th informing me that the production of the hat was completed that day. Additional delays are not always a problem, but sometimes you may need a product within a specific timeframe and - if necessary - need to organize if timely delivery is not possible. The product seems to be of good quality, but a customer service that does not communicate does not necessarily make you want to order again.
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A
Rating: 5 out of 5
Nothing to say, everything is perfect.
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A
Rating: 5 out of 5
We know the availability of the product right away.
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A
Rating: 5 out of 5
Fast and professional!
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A
Rating: 5 out of 5
Nothing to report, a real service.
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A
Rating: 5 out of 5
Efficient service; product in line with what I expected. I recommend.
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A
Rating: 5 out of 5
Very easy site to browse, and the products are very numerous.
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A
Rating: 5 out of 5
First navigation, first order and full satisfaction with the delivery and the product received....
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A
Rating: 5 out of 5
Very good serious follow-up.
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A
Rating: 5 out of 5
I am very satisfied with this order, whether it's the site, the delivery, the quality of the hat I ordered, very well packaged, hat arrived impeccable.
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