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Rating: 5 out of 5
Despite the health crisis, fast delivery. Fast service and delivery, I recommend
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very good and product compliant with the description (4 orders)
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A
Rating: 5 out of 5
Cap with very good protection, well adapted and easy to put on, especially for my hemiplegic and aphasic daughter; the visor allows her interlocutors to see her lip movements.
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A
Rating: 5 out of 5
simple and effective
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A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
Well-crafted material
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A
Rating: 3 out of 5
The payment withdrawal should be done at the time of shipping the item...
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A
Rating: 5 out of 5
Timely delivery, products conforming to the request
Professional
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Professional
A
Rating: 5 out of 5
perfect.
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A
Rating: 1 out of 5
The order was rather a hassle and the size does not match
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Response from Chapellerie Traclet
Hello
What issues did you encounter during the order?
It was placed on May 9 and was sent on May 11 due to the post not working over the weekend.
What is the issue regarding size?
You ordered a size 56 cm, what size did you receive?
It is of course possible to change it if it does not fit.
Best regards
Traclet
What issues did you encounter during the order?
It was placed on May 9 and was sent on May 11 due to the post not working over the weekend.
What is the issue regarding size?
You ordered a size 56 cm, what size did you receive?
It is of course possible to change it if it does not fit.
Best regards
Traclet
A
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
perfect
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A
Rating: 1 out of 5
The hat arrived in very poor condition and it is more than difficult to obtain the necessary information for its return. Obligation to go through a PayPal claim which has not yet been resolved....
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Response from Chapellerie Traclet
Hello
The hat arrived with a lining that is not correct but the hat is in good condition. Only the lining had an issue. You wish to change the model, which we have of course accepted.
We sent you an email the same day indicating that size 55 was in stock and that size 54 had a delay.
On May 16, we sent you another email asking if that was acceptable but we did not receive a clear response. Only how to return it when we told you we would send the hat with a return label.
So please let us know if that suits you.
Best regards
Traclet
The hat arrived with a lining that is not correct but the hat is in good condition. Only the lining had an issue. You wish to change the model, which we have of course accepted.
We sent you an email the same day indicating that size 55 was in stock and that size 54 had a delay.
On May 16, we sent you another email asking if that was acceptable but we did not receive a clear response. Only how to return it when we told you we would send the hat with a return label.
So please let us know if that suits you.
Best regards
Traclet
A
Rating: 5 out of 5
A clear site, reasonable prices, a rather quick shipment (confinement..) and top-notch products. Great job!
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A
Rating: 5 out of 5
I am satisfied with my order, which arrived within the announced deadlines.
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A
Rating: 5 out of 5
Very happy with my order, super fast delivery, very well packaged
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A
Rating: 5 out of 5
Perfect.
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A
Rating: 5 out of 5
On the delivery side, nothing to complain about: it's very responsive and the packaging is neat. The site is generally well done, despite some mix-ups in the ordering of different categories when launching precise searches. Nevertheless, you eventually find what you're looking for without much difficulty. And the choice is very vast, both in terms of quantity of items and number of brands.
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A
Rating: 5 out of 5
Good site ergonomics, super happy with my purchase!
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A
Rating: 5 out of 5
Good site
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A
Rating: 5 out of 5
Nothing to complain about. Everything is very clear.
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A
Rating: 5 out of 5
good navigation on the site, fast delivery, satisfactory customer service
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A
Rating: 5 out of 5
Important choice, interesting advice.
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A
Rating: 5 out of 5
Superb item
Very good service
I highly recommend
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Very good service
I highly recommend
A
Rating: 5 out of 5
Intuitive and detailed site. Fast delivery especially in these circumstances of health crisis. Not disappointed at all!
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A
Rating: 5 out of 5
Item of really very beautiful quality. Beautiful engraving. Carefully packaged. Thank you.
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A
Rating: 5 out of 5
Excellent quality products!
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A
Rating: 5 out of 5
Perfect :)
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A
Rating: 5 out of 5
Magnificent straw bowler hat.
Order, delivery very professional.
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Order, delivery very professional.
A
Rating: 5 out of 5
Clear site
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A
Rating: 5 out of 5
Very happy with my order. Extraordinary choice of hats. Ease of navigation on the site.
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A
Rating: 5 out of 5
Very large selection and fast delivery. What more could you ask for?
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A
Rating: 5 out of 5
1st order, very satisfied
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A
Rating: 5 out of 5
Very good distribution and excellent presentation!
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A
Rating: 5 out of 5
very satisfied with my order, very short deadlines
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A
Rating: 5 out of 5
Superb hat, fast and compliant delivery. Very satisfied!!
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A
Rating: 5 out of 5
very positive
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A
Rating: 5 out of 5
beautiful product, speed of delivery, complete satisfaction
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A
Rating: 5 out of 5
this Traclet website is reliable, I have been ordering for a few months! I have never had any problems with the ordered items!
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A
Rating: 5 out of 5
very good site. easy
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