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Rating: 5 out of 5
Serious seller. Fast delivery. The product did not suit me, I was refunded within 3 days after returning the package at my expense.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Impeccable phone customer service, superb quality and delivery 15 days in advance is perfect, thank you
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A
Rating: 5 out of 5
Very fast delivery, satisfied
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A
Rating: 5 out of 5
Fast delivery in serious packaging.
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A
Rating: 5 out of 5
Nothing to say, no problem
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A
Rating: 5 out of 5
Easy order
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A
Rating: 5 out of 5
Nothing more to say
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A
Rating: 5 out of 5
Good quality
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A
Rating: 1 out of 5
Not only were the orders completely delayed, but they were not delivered to the indicated address and were instead made available at an unknown pickup office that is far from being the closest. Result; I am away abroad without any of the three hats I ordered for my trip and now I am bothering my family with proxies and photos of identity documents at an unknown pickup office located somewhere in Kuge... city of Bosnia-Herzegovina... I am furious and unhappy.
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Response from Chapellerie Traclet
Hello
You must be mistaken.
On one hand, the order is for a hat and a hat box that was delivered to a pickup point.
This package has been at the chosen pickup point since February 17 for three days. This information was noted by email and the code was sent by text.
We have tried to contact you without being able to reach you.
Best regards
Traclet
You must be mistaken.
On one hand, the order is for a hat and a hat box that was delivered to a pickup point.
This package has been at the chosen pickup point since February 17 for three days. This information was noted by email and the code was sent by text.
We have tried to contact you without being able to reach you.
Best regards
Traclet
A
Rating: 5 out of 5
Product very well packaged and received on time, in line with expectations. Thank you.
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A
Rating: 5 out of 5
Delighted with the Stetson boxes
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A
Rating: 5 out of 5
Very good.
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A
Rating: 5 out of 5
Hello, the customer service is very satisfactory and the shipping is fast, I recommend.
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A
Rating: 1 out of 5
The gray on the internet does not match at all with the gray of the cap received
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Response from Chapellerie Traclet
Hello
Thank you for taking the time to respond to our request for feedback.
If this does not suit, please send us a photo to verify because since sending the order, we have not had any feedback from you.
Here is our email [email protected]
Otherwise, given your address, it is indeed possible to come to the store in Roanne to better see the color or to exchange the model if it does not suit.
Best regards
Traclet
Thank you for taking the time to respond to our request for feedback.
If this does not suit, please send us a photo to verify because since sending the order, we have not had any feedback from you.
Here is our email [email protected]
Otherwise, given your address, it is indeed possible to come to the store in Roanne to better see the color or to exchange the model if it does not suit.
Best regards
Traclet
A
Rating: 5 out of 5
Fast delivery, item in accordance with the description. Beautiful products.
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A
Rating: 3 out of 5
Moderately satisfied with the sizes..... I returned the package and the return is at my expense so I returned it without ordering a new item, too bad!!!!
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A
Rating: 5 out of 5
A very nice selection on your site and the delivery was fast. I recommend this site!
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A
Rating: 5 out of 5
Great
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A
Rating: 5 out of 5
Fast delivery and impeccable service!
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A
Rating: 5 out of 5
Superb cap, good price and deadline respected.
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A
Rating: 5 out of 5
Irreproachable product quality and delivery done with care
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A
Rating: 5 out of 5
Quality article received rather quickly, very satisfied
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A
Rating: 5 out of 5
Beautiful responsiveness, too bad my name is still misspelled! Is it impossible to correct this error?
Delivery should be possible in a way other than by registered mail.
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Delivery should be possible in a way other than by registered mail.
A
Rating: 5 out of 5
Excellent telephone reception. Package arrived on time. Perfect.
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A
Rating: 5 out of 5
Product presented at its true value upon receipt.
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A
Rating: 5 out of 5
At Chapellerie Traclet, I confirm my highest consideration.
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A
Rating: 5 out of 5
Superb cap
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A
Rating: 5 out of 5
Good relations for advice as I requested an exchange
And everything was done quickly
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And everything was done quickly
A
Rating: 5 out of 5
Good product
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A
Rating: 5 out of 5
Easy navigation, fast delivery. Very satisfying.
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A
Rating: 5 out of 5
Good
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A
Rating: 5 out of 5
Easy navigation, payment as well, delivery and product impeccable. Just need to add the accessories.
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A
Rating: 5 out of 5
Excellent. Comfort and quality for an affordable price.
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A
Rating: 5 out of 5
Fast and careful delivery!
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A
Rating: 5 out of 5
Excellent site, quick and careful shipping.
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A
Rating: 5 out of 5
Ergonomic site, very good service
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A
Rating: 5 out of 5
Good.
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A
Rating: 5 out of 5
-
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A
Rating: 5 out of 5
Perfect, fast delivery time, well packaged.
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A
Rating: 5 out of 5
Exactly as described
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