Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2019
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2019
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2019
For this order, everything is perfect, thank you.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/11/2019
Chapka with defects Russian sign damaged chapka smell of musty and dusty poor quality it is not worth 65 euros really disappointed your service did not respond to my expectations 3 I had to give my address which remained the same and the driver refused to bring the package from my home he told me I will drop it at the post office I got angry with him
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Response from Chapellerie Traclet
Hello
when sending, the chapka did not have dust.
Thank you for sending us photos as this is not correct.
Finally for the delivery, please give your feedback to the Post, we will note it with the postal complaints.
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/11/2019
Very nice quality and good look. For the hat, with my big head due to Breton genes, I can manage but if there was a larger size, I would have preferred it. It insulates well anyway, having spent an afternoon on a ladder due to the storm, it's tested and approved. Good job; I will remember you. Best regards and happy holidays.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/12/2019
Great choice, reasonable prices, very short delivery times. Great quality. Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2019
I will come back to this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2019
Excellent quality products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2019
Perfect!!! Very efficient, order quickly delivered quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/12/2019
Good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2019
The best site for buying French headgear! Fast delivery, perfect order, great item!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2019
Just magnificent! Received very quickly and the item corresponds perfectly to what I expected. Thank you for your rigor and professionalism.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2019
The items were in accordance with the description and arrived on time and in excellent condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2019
Super fast.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
Delivery was done very quickly. No feedback yet on the cap which will soon be given to its recipient as a gift.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
Very professional, nothing to say.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2019
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2019
Conforms to the photo. Delivered on time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2019
Perfect in everything, from order to delivery. Cap, beautiful material, pleasant to wear. Pure happiness.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2019
Perfect, very clear and easy to navigate.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2019
Good shop, careful shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
Ok, nothing to say.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2019
The site is clear and it's easy to make your choice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
Fast delivery, conforms to the image very well.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2019
Order processed very quickly. Thanks to Traclet for their responsiveness. My Stetson Vail was very old. I bought the same one again. The old one was still 15 years old!! I recommend Traclet.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2019
Not easy to find the right model, however nothing to complain about my order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/12/2019
Perfect for me
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2019
It is only after placing the order that we learn that the item is out of stock. This leads to a delay of several weeks before being delivered. I felt trapped, as I thought I was buying an item immediately available. Not a correct procedure, in my opinion.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2019
Very nice quality hat
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/11/2019
Quality product received within a reasonable time and in good condition (packaging...). Good digital tracking so as not to worry while waiting for the package.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2019
Nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
Easy choice via the site, all necessary information for an informed choice is present. Fast delivery and the ordered product. Quality product. I returned it due to a size too large. I am waiting for the exchange for the same item in size S.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/11/2019
Very good quality, careful packaging and fast shipping
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2019
Ordered a beret Elosegui in 63 received a 62!!!!!!! Disappointed, don't understand, while the previous order was successful !!!!!
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake; we will remake it as we have just checked and we have no more in stock. We should have them after the end of year holidays of the workshop.
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
It's perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2019
Package received quickly, hat well protected and conforms to the description on the site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2019
Very good, attentive, responsive, good advice, careful... trustworthy
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2019
Very good. The items are of high quality. The service is fast. Well done.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
Good.
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