Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2019
Perfect! Product as described and well packaged. Very fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2019
Carefully packaged, received in good condition, satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2019
Very good site -
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2019
Navigation on the site: ok
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2019
very good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2019
Item matches the photo
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2019
Very clear and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2019
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2019
Practical, easy
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/12/2019
The advice by phone before the purchase is not satisfactory, not enough research.
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Response from Chapellerie Traclet
Hello
Thank you for letting us know what you would have liked as research in order to improve and see if it is feasible.
Best regards
Traclet
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2019
I am satisfied with the order but the sizes I chose are too large, too bad, and yet my wife measured my head circumference precisely, it is not 61 that I should have taken, moreover although I ordered 2 caps in 61 one of them the Traclet is larger than the other!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2019
Very nice quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2019
a bit slow but the quality is there
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/11/2019
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2019
easy navigation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2019
Wide choice
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/12/2019
The navigation is perfect. The delivery took one day longer (Colissimo route error).
Only the product does not match the order. I returned it.
I will not rate you for now.
Only
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2019
I had returned a Stetson leather cap after several purchases at Traclet... sent for repair because the top button had fallen off... never got a response... cap never recovered... radio silence from Traclet. Very disappointed... I loved this cap. And yet, despite everything... as a loyal customer I just placed another order. Everything is fine... I hope never to need any other customer service regarding the other hats or caps purchased on this company's site. Why did I return despite this. Choice, advice, and precise description of the product online.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2019
Very satisfied. Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2019
I am completely satisfied with the order, which arrived within the expected time. I recommend the site chapellerie-traclet.com
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2019
Fast, the package arrives safely!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2019
Order completed correctly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/11/2019
Navigating the Traclet site is pleasant. Delivery is fast. The option to send to a relay point is very appreciated.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2019
Item perfectly matches the photograph
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2019
choice according to size guide ok
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2019
just perfect. thank you very much
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2019
Clear and precise site, sharp photo that allows you to make your choice. Order and delivery Top.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2019
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2019
NAVIGATION A BIT LONG NO DELIVERY PROBLEM THE CAP IS IN LINE WITH THE ORDER
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2019
Clear site, fast delivery, product matching our expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2019
Speed of delivery. Protective packaging for the hat. Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2019
Everything was perfect and fast.
Nothing to say about the communication either.
Thank you very much.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2019
Fast delivery, compliant products, relevant size advice (size rather large or rather small)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2019
Super nice the Nordiste cap! Nice replica! My grandson will love it! And arrived quickly!! Bravo and Thank you! Marie-Claude D
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2019
Fast delivery. Very nice cap, made of nice aged leather. Still to see the size as it's a Christmas gift
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2019
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2019
Pleasant site, top customer service, made a request online, response received within 2 hours, good advice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2019
Superb
Very warm
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2019
Good product, ergonomic site and adapted delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2019
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