Customers consistently praise the store for reliable, on-time delivery and careful packaging that protects items during transit, with many mentions of fast shipping and well-presented arrivals. Product quality is a clear strength, with descriptions noting accurate representation, good finishes, and items matching what was ordered, including well-made caps and suitable sizes. The store’s customer service and overall reliability are highlighted through responsive contact, helpful assistance, and repeat positive experiences, with several buyers planning to return or recommend the site to friends. Overall, the experience is described as smooth and dependable, with multiple reviews emphasizing prompt delivery, order accuracy, and supportive staff.
We warmly thank you for your positive feedback! We are delighted to hear that you are very satisfied with your experience with us.
Best regards,
The Traclet Hat Shop team.
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Leonid Z.
Rating: 5 out of 5
following a purchase from 27/07/2026
Ok
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Response from Chapellerie Traclet
Hello Leonid,
We warmly thank you for your positive feedback! Your satisfaction is our greatest reward and we are delighted that you enjoyed your experience with us.
Best regards,
The team at Chapellerie Traclet
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Eric C.
Rating: 5 out of 5
following a purchase from 27/07/2026
Serious company. I appreciate
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Response from Chapellerie Traclet
Hello Eric,
We sincerely thank you for your positive feedback. It is a real pleasure to know that you appreciate our seriousness and commitment. Your satisfaction is our greatest reward.
Best regards,
The shop team
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Sébastien L.
Rating: 5 out of 5
following a purchase from 28/07/2026
Order shipped and received very quickly. Careful shipping and product corresponding exactly to my wish.
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Response from Chapellerie Traclet
Hello Sébastien,
We warmly thank you for your positive feedback. We are delighted to learn that your order was shipped quickly and that it perfectly meets your expectations.
Best regards,
The Traclet Hat Shop Team
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Jack A.
Rating: 5 out of 5
following a purchase from 26/07/2026
Perfect item, fast delivery
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Response from Chapellerie Traclet
Hello Jack,
We warmly thank you for your positive feedback! We are delighted to learn that you like the article and that the delivery was quick. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop Team
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Daniel K.
Rating: 5 out of 5
following a purchase from 23/07/2026
thank you for sending the package, good reception and for a perfect summer hat
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Response from Chapellerie Traclet
Hello Daniel,
We warmly thank you for your positive feedback! We are delighted that you are satisfied with your summer hat and that the delivery went smoothly.
Best regards,
The Traclet Hat Team
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Daniel C.
Rating: 5 out of 5
following a purchase from 18/04/2026
Quality products and serious tracking of your order's progress.
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Response from Chapellerie Traclet
Hello Daniel,
We sincerely thank you for your positive feedback! We are delighted that our products and the follow-up of your order met your expectations. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Shop Team
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Olivier B.
Rating: 5 out of 5
following a purchase from 25/07/2026
Very satisfied with Chapellerie Traclet. Just a note on a CRAMBES hat that shrank, even though it was washed in cold water.
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Response from Chapellerie Traclet
Hello Olivier,
We sincerely thank you for your positive feedback and your trust in Chapellerie Traclet. We take note of your comment regarding the CRAMBES hat and we will make sure to take it into account to improve our service.
Best regards,
The Chapellerie Traclet team.
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Laurent B.
Rating: 5 out of 5
following a purchase from 27/07/2026
Light and pleasant hat to wear. Fast shipping.
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Response from Chapellerie Traclet
Hello Laurent,
We sincerely thank you for your positive feedback! We are delighted to hear that you like the hat and that the delivery was quick. Your satisfaction is our priority, and we would be pleased to welcome you again to our store.
Best regards,
The Traclet Hat Shop Team.
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Geoffrey M.
Rating: 5 out of 5
following a purchase from 25/07/2026
Exceeded my expectations.
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Paul G.
Rating: 5 out of 5
following a purchase from 25/07/2026
Very professional quality service.
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Claud J.
Rating: 5 out of 5
following a purchase from 11/07/2026
Very good quality cotton cap. Fast and careful shipping.
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Florian H.
Rating: 5 out of 5
following a purchase from 26/07/2026
Top-notch.
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Ellen M.
Rating: 5 out of 5
following a purchase from 25/07/2026
It arrived fast, it fits perfectly, it looks gorgeous, I love it.
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Nicolas L.
Rating: 5 out of 5
following a purchase from 25/07/2026
Very good bucket hat, well finished.
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Bénédicte H. C.
Rating: 5 out of 5
following a purchase from 06/07/2026
Always super satisfied with my orders!
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Jacques S.
Rating: 5 out of 5
following a purchase from 26/07/2026
Interesting price, fast delivery, item matching the description.
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Alexandra M.
Rating: 5 out of 5
following a purchase from 20/07/2026
Responsive customer service and reachable by email. Nice item.
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Nicole T.
Rating: 5 out of 5
following a purchase from 15/07/2026
I am fully satisfied with the products received (cane tips) they are already installed on my walking cane and I am very happy to know that the risks of slipping are significantly reduced. I was starting to be afraid to go out.
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Thierry M.
Rating: 5 out of 5
following a purchase from 12/07/2026
Manufacturing and delivery are top-notch.
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Eric L.
Rating: 5 out of 5
following a purchase from 24/07/2026
Very good quality.
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Marc G.
Rating: 5 out of 5
following a purchase from 24/07/2026
Hat, nice and of good quality, I am happy with my purchase.
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Loic R.
Rating: 5 out of 5
following a purchase from 25/07/2026
Superb cap and fast shipping.
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Paul D.
Rating: 5 out of 5
following a purchase from 24/07/2026
Excellent service as always. Easy to track and delivery was quick.
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Mickael M.
Rating: 5 out of 5
following a purchase from 22/07/2026
Very fast shipping, pretty hat
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Frédéric M.
Rating: 5 out of 5
following a purchase from 23/07/2026
Good product, fast and secure delivery, thank you!
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Claude L.
Rating: 5 out of 5
following a purchase from 20/07/2026
So beautiful and very fast shipping. I recommend.
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Sophie Lucienne Ginette P.
Rating: 5 out of 5
following a purchase from 24/07/2026
Fast and careful shipping, excellent quality beret, delighted with my purchase.
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Estelle G.
Rating: 5 out of 5
following a purchase from 08/07/2026
Very nice hat, exactly like the photo on the site, shipping time respected, careful packaging. I am very satisfied. Thank you for the service provided and the quality of your products.
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Sylvie B.
Rating: 5 out of 5
following a purchase from 18/07/2026
very nice item and fast delivery
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Julien P.
Rating: 3 out of 5
following a purchase from 05/07/2026
The Stetson cap, I expected leather, not suede or nubuck, the hat has a slight defect on the alignment of the eyelets on the left, but surprised by the metallic insert to keep its shape and good leather as expected. Satisfied with my order overall, and see you later for another.
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Luc B.
Rating: 5 out of 5
following a purchase from 23/07/2026
Impeccable, very simple and easy!
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Franck L.
Rating: 5 out of 5
following a purchase from 02/07/2026
Good merchant site. The delivery is careful and the deadline is respected. The item seems to be of good quality (to see over time) for a reasonable price. If I have to recommend, it will be without hesitation.
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Patrick T.
Rating: 5 out of 5
following a purchase from 22/07/2026
Pretty cap in accordance with the description.
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Denis M.
Rating: 1 out of 5
following a purchase from 22/07/2026
I still haven't received the hat, it's been fifteen days since I ordered and paid for it, I am angry, I was told 24 to 48 hours for delivery and nothing.
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Response from Chapellerie Traclet
Hello Denis,
Thank you for your message and I completely understand your frustration regarding the delivery time of your order.
Indeed, the order was placed at 5 PM and it was sent the next day.
Ref. Request
260729085594
Package No.
6A07287541547
A complaint has even been made since.
Shipped Shipped 07/23/2026 6:04:16 PM
Payment made 07/22/2026 5:19:04 PM
We are doing everything possible to ensure quality service and I invite you to contact us directly so that we can examine your situation and provide you with a quick solution.
Best regards,
The Chapellerie Traclet team.
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Roger A.
Rating: 5 out of 5
following a purchase from 01/07/2026
I would like to have assistance to validate the warranty on the Tilley website which is in English, I couldn't get the French form.
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Daniele S.
Rating: 5 out of 5
following a purchase from 04/07/2026
PACKAGE well received despite the delay, customer service is friendly and efficient.
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Paul-Philippe G.
Rating: 5 out of 5
following a purchase from 04/07/2026
Reactive and competent team.
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Agnes M.
Rating: 5 out of 5
following a purchase from 22/07/2026
Impeccable, I received the ordered item a day before the expected date. One complaint: that the composition of the items is not systematically specified.
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André P.
Rating: 5 out of 5
following a purchase from 22/07/2026
Very very satisfied with my purchase
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