Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2019
Good shop, with a large selection. Easy navigation on the site. Fast shipping.
All good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2019
Product conforms to the description and the photo. Received quickly and well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2019
Fast and careful shipping.
Goods conform to the description.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2019
nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2019
best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2019
Traclet: it's the reference Hat Shop. Very serious in the service of quality.
I remain a loyal customer, very satisfied for years.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2019
Order and delivery without any problems. The packaging and the goods (2 Tilley hats) were in impeccable condition. We can recommend the Traclet shop without reservation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2019
Fast and reliable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2019
The Traclet site is very detailed with a very large selection of hats, the products live up to their excellent reputation I am delighted with their service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2019
always on top this must be the 20th hat I order from them
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2019
everything is perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2019
Very satisfied, easy site, fast shipping.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/09/2019
Nothing to say about the website or the delivery. Except for the accuracy regarding sizes because for a diameter indicated as identical, it is smaller than my old beret.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2019
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2019
Thank you for the attention given, it was a gift. Remarkable quality, it is very liked. Just a bit larger than expected but I recommend this product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2019
Fast and careful shipping. Very large selection, for all tastes. Affordable prices.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2019
Very good quality cap and fast delivery as long as it's in stock.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/10/2019
I received a pair of traditional wooden clogs, one of which had been re-glued. It is scandalous that your order services can pass off glued items!!! Of course, I expect to be sent a replacement pair. THANK YOU
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Response from Chapellerie Traclet
Hello
We have taken your message into account and as indicated by email and by phone, we would need photos of the defect in order to discuss the issue with the manufacturer and take the necessary steps for an exchange.
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2019
Good site. Products made in France.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/09/2019
I am very shocked by the collection of payment, not only before the product is sent but before its 'manufacturing', that is to say a collection on September 17 for a reception on 07/10.
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Response from Chapellerie Traclet
Hello, we have taken your remark regarding the payment of your order into account. Regarding the fact that the payment was made at the time of the order even though the hat is on order; this is due to the fact that when an order is placed by card, the bank withdraws the money on the day of the order. Otherwise, the payment has no guarantee if it is made later. In the case where you want to order an item with a delay, you can send us a check and it will be withdrawn upon sending the order. Thus, you will not have the concern of having the payment on the day of your order. Remaining at your disposal. Best regards, Traclet.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2019
Nothing to complain about, impeccable!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2019
Fast shipping and product conforms
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2019
speed of delivery Solid packaging Very clear and documented site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2019
user-friendly ergonomic site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2019
satisfied, easy navigation, very nice hat, quick response from customer service, only downside the ribbons are not very interesting I could have gone to the haberdashery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2019
super quality product, very responsive to shipping, too bad the post made my package travel one day longer.
I recommend Traclet!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2019
the hat meets my expectations, aesthetic and comfortable to wear, delivery was made within the expected timeframe
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2019
Very good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2019
Clear and efficient website; you are well guided.
Very fast delivery and regular tracking of the order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2019
Fast delivery and beautiful cap
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2019
very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2019
Super delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2019
Totally satisfied with my purchase. A special mention to the excellent welcome I received when I called the store and the website. For sure, I will order from this merchant again.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2019
Item conforms to the order received within the deadlines well wrapped.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2019
Fast delivery.
Great care taken in packaging. No risk of the product being damaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/10/2019
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2019
Very nice quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/09/2019
Very happy with my purchase. The size of the cap is perfect. Fast delivery and very well packaged product. Thank you. I recommend this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2019
Traclet is perfect.
The site and the order. I am waiting for the new Fedora
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/09/2019
Correct navigation, serious customer service.
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