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Rating: 5 out of 5
Delivery of the item corresponding in every way to the description of the ordered product
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 3 and 5 stars
Reset filtersK
Rating: 1 out of 5
Disappointing - Unreachable customer service, delayed shipping, complicated return or exchange procedures
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your experience did not meet your expectations. We take your feedback very seriously and will work on improving our customer service and procedures.
For the delivery time, the information was indicated at the time of the order.
We are reachable at 0477714058 or by email if we are already online because choosing a headwear sometimes takes time and the line is busy.
Finally, for returns, on each page, you have access to the return form which is noted at the top left.
Do not hesitate to contact us directly so that we can assist you better.
Best regards.
The chapellerie-traclet team
We are sincerely sorry to learn that your experience did not meet your expectations. We take your feedback very seriously and will work on improving our customer service and procedures.
For the delivery time, the information was indicated at the time of the order.
We are reachable at 0477714058 or by email if we are already online because choosing a headwear sometimes takes time and the line is busy.
Finally, for returns, on each page, you have access to the return form which is noted at the top left.
Do not hesitate to contact us directly so that we can assist you better.
Best regards.
The chapellerie-traclet team
R
Rating: 5 out of 5
Product compliant and received within the deadline
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T
Rating: 5 out of 5
Super item
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A
Rating: 5 out of 5
As usual, I was able to find the item I wanted quite quickly on the site, and in my size.
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J
Rating: 3 out of 5
long delivery times
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W
Rating: 5 out of 5
Everything went well.
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P
Rating: 5 out of 5
Everything is OK
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F
Rating: 5 out of 5
Fast delivery. Perfectly done packaging. Nothing more to say, simply perfect.
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D
Rating: 5 out of 5
Finally a real hat maker who offers many custom items of impeccable quality
my husband is delighted with his summer and winter marine style caps and now for Christmas a stylish tweed cap glued
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my husband is delighted with his summer and winter marine style caps and now for Christmas a stylish tweed cap glued
O
Rating: 5 out of 5
Fast and efficient
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T
Rating: 5 out of 5
Very nice hat. Good communication. Fast shipping. Will shop with them again
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J
Rating: 5 out of 5
Site with a very complete choice, easy and very clear order regarding delivery times (in my case size awaiting restock) quality item for a very reasonable price, delivered in secure packaging. Highly recommended.
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A
Rating: 5 out of 5
Beautiful packaging
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A
Rating: 3 out of 5
I thought the model was warmer and a little thicker for the price
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M
Rating: 3 out of 5
The site lacks information about the product. How should it be maintained? Washable or not? Etc...
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P
Rating: 5 out of 5
It's good
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A
Rating: 5 out of 5
Very good
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V
Rating: 5 out of 5
No, perfect
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B
Rating: 5 out of 5
Excellent product
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G
Rating: 5 out of 5
Excellent service.
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C
Rating: 5 out of 5
Magnificent and serious.
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N
Rating: 5 out of 5
Everything went very well and the ordered hat is perfect thank you
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E
Rating: 5 out of 5
Very fast delivery, product fully meeting my expectations. Plus, a French shop and site, the BEST.
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D
Rating: 3 out of 5
slight distribution
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L
Rating: 5 out of 5
Very good choice, quality and delivery ok.
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D
Rating: 5 out of 5
Effective and fast
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A
Rating: 5 out of 5
Fast, intact product
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J
Rating: 5 out of 5
Perfect!
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L
Rating: 5 out of 5
In accordance with what I wanted. The workmanship is of good quality for a very reasonable price.
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J
Rating: 5 out of 5
Everything very well!
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R
Rating: 5 out of 5
excellent telephone reception, order by phone, simple and easy, quick paypal invoice, reasonable delivery time for the package.
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J
Rating: 5 out of 5
Corresponds exactly to the expected product
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V
Rating: 5 out of 5
Very nice thick and quality beret. The shipping was very long and without information to the customer. An area for improvement should be noted on this point.
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J
Rating: 5 out of 5
Pleasant site to visit, product well packaged and in accordance with the order
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L
Rating: 5 out of 5
Product in accordance with a fast delivery, I recommend!
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B
Rating: 5 out of 5
correct delivery, item corresponding to the order, thank you
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J
Rating: 5 out of 5
Very good
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G
Rating: 5 out of 5
I found what I was looking for quite easily on your site, while having gone through several sites that make you go in circles.
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J
Rating: 1 out of 5
The purchased hat is made of hard plastic covered with I don't know what like felt, almost 100 euros, it's outrageous, nothing to do with a low-quality hat in general.
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that the purchased hat does not satisfy you. Your feedback is valuable and helps us improve our products.
This hat is indeed made of wool felt; it is a western hat that is treated to have rigidity.
Would you like it to be softer?
It is possible by steaming it to make it softer, but the origin of this hat is a rigid hat because the brand is a western brand.
Best regards.
The chapellerie-traclet team
We are sorry to learn that the purchased hat does not satisfy you. Your feedback is valuable and helps us improve our products.
This hat is indeed made of wool felt; it is a western hat that is treated to have rigidity.
Would you like it to be softer?
It is possible by steaming it to make it softer, but the origin of this hat is a rigid hat because the brand is a western brand.
Best regards.
The chapellerie-traclet team