Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Hello,
We are sorry to hear that your experience with our Tilley hat did not meet your expectations. Your feedback is valuable and we take your comments very seriously. Please do not hesitate to contact us directly to let us know the issues encountered so we can relay the information to Tilley, which is a hat brand with high manufacturing quality.
To date, for nearly 10 years that we have been selling this winter hat, the rating is 5/5 based on 25 comments.
Therefore, it is important that we await your comments to relay them to Tilley.
Best regards
Traclet Sébastien
P
Philippe F.
Rating: 5 out of 5
following a purchase from 21/08/2025
perfect
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P
Patrick F.
Rating: 5 out of 5
following a purchase from 07/08/2025
Fast delivery. Top customer service. Very good quality items
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O
Olivier R.
Rating: 5 out of 5
following a purchase from 21/08/2025
Very good!
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B
Bernard H.
Rating: 5 out of 5
following a purchase from 21/08/2025
Everything was perfect
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H
Herve C.
Rating: 5 out of 5
following a purchase from 23/08/2025
Practical site, however, be sure to measure the head circumference.
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L
Laurent S.
Rating: 5 out of 5
following a purchase from 23/08/2025
Very responsive. Great e-shop!
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P
Philippe D.
Rating: 5 out of 5
following a purchase from 24/08/2025
Very serious company offering very nice quality items. Very fast order processing.
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S
Steve Z.
Rating: 5 out of 5
following a purchase from 19/08/2025
Well designed and fast shipping.
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P
Pierre-Alain K.
Rating: 5 out of 5
following a purchase from 22/08/2025
The delivery was fast, the hat well packaged in an appropriate box.
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P
Pascal G.
Rating: 5 out of 5
following a purchase from 20/08/2025
Very nice hat, conforms to the description, fast delivery, serious site
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J
Jacques F.
Rating: 5 out of 5
following a purchase from 14/08/2025
It's perfect, it's very well packaged and the site is very well organized, you can find the model you are looking for by navigating in different ways (by brands, by type of hat, etc.)
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N
Nathalie L.
Rating: 5 out of 5
following a purchase from 19/08/2025
Products conform to my order. Good quality suspenders.
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C
Cyril B.
Rating: 5 out of 5
following a purchase from 21/08/2025
Respect for the ordered product as well as the delivery time
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G
Goncalo D.
Rating: 5 out of 5
following a purchase from 18/08/2025
Fast delivery and great service
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D
Dominique D.
Rating: 1 out of 5
following a purchase from 18/08/2025
Package not received!
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Response from Chapellerie Traclet
Hello,
We are sorry to hear that you have not received your package and understand the frustration this may cause.
According to the Colissimo tracking sent by email, the tracking number is 9m00910491820
This tracking indicates a delivery for tomorrow at the pickup point.
Remaining at your disposal
Best regards.
The chapellerie-traclet.com team
C
Christian D.
Rating: 5 out of 5
following a purchase from 19/08/2025
Top-notch services. Never disappointed to this day.
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F
Franck I.
Rating: 5 out of 5
following a purchase from 19/08/2025
Clear and pleasant navigation. There are plenty of good tips for those who love hats but don't really know much about them.
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C
Carine V.
Rating: 5 out of 5
following a purchase from 18/08/2025
Very good site, a lot of choices of hats, delivery as promised and on time
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C
Christian R.
Rating: 5 out of 5
following a purchase from 21/08/2025
Wide selection, fast delivery, item matching my order. Very satisfied.
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Julien M.
Rating: 5 out of 5
following a purchase from 18/08/2025
Fast and perfect
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L
Lydie G.
Rating: 5 out of 5
following a purchase from 23/07/2025
Very good
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Z
Zhara A.
Rating: 5 out of 5
following a purchase from 20/08/2025
Top-notch
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P
Pape L.
Rating: 5 out of 5
following a purchase from 18/08/2025
Very reliable site
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M
Marie Ange C.
Rating: 5 out of 5
following a purchase from 20/08/2025
perfect
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A
Arnaud S.
Rating: 5 out of 5
following a purchase from 18/08/2025
Product as described
Fast delivery
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C
Claudine S.
Rating: 5 out of 5
following a purchase from 16/08/2025
Pleasant navigation on the site
Good quality of ordered items
Fast delivery
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G
Gérard M.
Rating: 5 out of 5
following a purchase from 18/08/2025
Perfect! Well-constructed site with a lot of choices! Fast delivery, excellent packaging! I recommend this site!
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C
Claude C.
Rating: 5 out of 5
following a purchase from 18/08/2025
Fast and efficient. Very good
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P
Pierre T.
Rating: 5 out of 5
following a purchase from 18/08/2025
Good
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V
Vincent D.
Rating: 5 out of 5
following a purchase from 14/08/2025
Fast delivery, well-packaged parcel,
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C
Catherine B.
Rating: 5 out of 5
following a purchase from 17/08/2025
Everything was impeccable.
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A
Alain C.
Rating: 5 out of 5
following a purchase from 18/08/2025
Compliant with descriptions.
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G
Guy G.
Rating: 5 out of 5
following a purchase from 15/08/2025
everything is fine
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D
Denis G.
Rating: 5 out of 5
following a purchase from 17/08/2025
I already know your site. It is very interesting to browse. The product is top-notch. The delivery is very fast
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S
Susan S.
Rating: 3 out of 5
following a purchase from 03/08/2025
I don't think it's very good quality. And, the order was not sent for almost 3 weeks.
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D
Dominique L.
Rating: 5 out of 5
following a purchase from 18/08/2025
Fast delivery and product as described and of very good quality
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Patrick T.
Rating: 5 out of 5
following a purchase from 17/08/2025
very fast delivery, quality product.
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M
Michel V.
Rating: 5 out of 5
following a purchase from 17/08/2025
Fast and efficient delivery for a very large selection
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N
Nicole G.
Rating: 5 out of 5
following a purchase from 17/08/2025
Everything is very satisfactory
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