Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 3 and 5 stars

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C
Claire B.
Rating: 5 out of 5
following a purchase from 01/07/2025
Fast delivery. Product compliant. I am happy with my purchase.
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Gerald D.
Rating: 5 out of 5
following a purchase from 28/06/2025
Serious site that I have trusted for several years. Fast delivery
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Jérôme P.
Rating: 5 out of 5
following a purchase from 29/06/2025
Speed and reliability. The products are compliant
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Loren B.
Rating: 5 out of 5
following a purchase from 28/06/2025
At first I was afraid it was a scam site but not at all, very professional and genuine! It completely lacks visibility, as I think it deserves more notoriety among heat enthusiasts!
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Enzo V.
Rating: 5 out of 5
following a purchase from 28/06/2025
Perfect! Great hat of excellent quality. Very distinguished and delivered in 72 hours!
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Gilles B.
Rating: 5 out of 5
following a purchase from 01/07/2025
It's a quality hat that I hoped for (made in Australia). In kangaroo leather, this hat is lighter than cowhide. The seller met all my requirements. I can recommend it without reservations.
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Isabelle F.
Rating: 5 out of 5
following a purchase from 25/06/2025
Fast and compliant delivery. Perfect!
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Pascal B.
Rating: 5 out of 5
following a purchase from 29/06/2025
Delivery time respected
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David M.
Rating: 5 out of 5
following a purchase from 30/06/2025
Very good choice of headgear.
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Andrew A.
Rating: 5 out of 5
following a purchase from 19/04/2025
Absolutely fantastic! An excellent quality hat at a very reasonable price. Very fast delivery. Buy with confidence from a highly recommended seller. Excellent!
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Jacques S.
Rating: 5 out of 5
following a purchase from 02/07/2025
The site is very well designed with many search options.
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Monique B.
Rating: 5 out of 5
following a purchase from 30/06/2025
Your hats are superb.
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Patrice René G.
Rating: 5 out of 5
following a purchase from 01/07/2025
Perfect fast and careful delivery, very good information. Super product, confirmed to the description.
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Jean Michel A.
Rating: 5 out of 5
following a purchase from 26/06/2025
Simply superb! The telephone service is excellent! (size error on the order corrected without problem over the phone) Only compliments to make!
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Anne Marie F.
Rating: 5 out of 5
following a purchase from 01/07/2025
not bad
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William N.
Rating: 5 out of 5
following a purchase from 26/06/2025
Simple and accessible
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Nicole F.
Rating: 5 out of 5
following a purchase from 01/07/2025
the instructions are easy to follow
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Carole G.
Rating: 5 out of 5
following a purchase from 30/06/2025
Perfect
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Jean Pierre M.
Rating: 5 out of 5
following a purchase from 17/06/2025
great
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Jean-Denis R.
Rating: 5 out of 5
following a purchase from 28/06/2025
great nothing to say the site is awesome!
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John V.
Rating: 5 out of 5
following a purchase from 08/06/2025
Very nice product.. nothing to complain about
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Even R.
Rating: 5 out of 5
following a purchase from 01/07/2025
Very good quality beret, responsive and understanding customer service
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Jean-Paul B.
Rating: 5 out of 5
following a purchase from 29/06/2025
Simple to use site
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Renaud L.
Rating: 5 out of 5
following a purchase from 28/06/2025
Superb hat. Very well packaged. Fast delivery. Great price
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André F.
Rating: 5 out of 5
following a purchase from 30/06/2025
Perfect! True to the description, good size, nice shape, well packaged and delivered in excellent condition.
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Denis B.
Rating: 5 out of 5
following a purchase from 29/06/2025
Very satisfied
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André L.
Rating: 5 out of 5
following a purchase from 28/06/2025
Easy navigation on the site
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Nathalie D.
Rating: 5 out of 5
following a purchase from 25/06/2025
Very good quality price
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Jean Jacques R.
Rating: 5 out of 5
following a purchase from 28/06/2025
Wide variety of products; fast shipping
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Alban L.
Rating: 5 out of 5
following a purchase from 29/06/2025
Fast delivery, great prices, and impeccable packaging, I recommend!
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Alain L.
Rating: 5 out of 5
following a purchase from 30/06/2025
VERY GOOD
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Michael M.
Rating: 5 out of 5
following a purchase from 25/06/2025
Navigation is easy
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Guy G.
Rating: 3 out of 5
following a purchase from 20/06/2025
Hello, I received my order well, always beautiful quality, but 48€ today against 25€ in 2019, that leaves one perplexed!!!
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Response from Chapellerie Traclet
Hello,
We sincerely thank you for your positive feedback regarding the quality of our products. We understand your concern about the price increase, which can indeed be confusing.
This garden hat was 30 euros in 2019 and it has gone up to 48 euros this year because for 10 years, the price had not changed due to having stock of raw materials purchased at a lower price and we also had to increase the labor cost to manufacture this hat in France.
Best regards,
Traclet Sebastien
A
Anne H.
Rating: 5 out of 5
following a purchase from 16/06/2025
Very beautiful products!
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Claudine D.
Rating: 5 out of 5
following a purchase from 30/06/2025
Very happy with the delivery you respected my request for the dates thank you
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Christophe H.
Rating: 3 out of 5
following a purchase from 28/06/2025
I am disappointed with the US bandana product; it lacks 1 or 2 photos to better visualize the product, as it is not a classic bandana, it is not a square of fabric; it is a fabric already cut, sewn, like a cap.
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Thierry C.
Rating: 5 out of 5
following a purchase from 29/06/2025
Very good experience.
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Damien M.
Rating: 5 out of 5
following a purchase from 26/06/2025
Order with quality and fast shipping, product as described, I highly recommend Traclet Roanne. Thank you
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Frederique T.
Rating: 3 out of 5
following a purchase from 05/06/2025
The site is quite well done.
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Dominique B.
Rating: 1 out of 5
following a purchase from 02/06/2025
Delivery one month later than the scheduled date
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Response from Chapellerie Traclet
Hello,
Thank you for taking the time to share your experience, even though we are sorry to learn that your order has been delayed. Our manufacturer had a delay in production.
We hope that the hat gives you complete satisfaction.
Best regards,
Traclet
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