Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Where is my package? I placed an order almost 2 months ago and it has not arrived and now you are asking for my review???
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Response from Chapellerie Traclet
Dear
With tracking we can see that the parcel is in the post department. Normally you will receive it this week
https://www.laposte.fr/outils/suivre-vos-envois?code=CF591984552FR
Excuse us for the delay
Regards
Traclet
Hello,
We are sincerely sorry to learn that you have not yet received your order after such a long delay. We understand how frustrating this can be and we thank you for your patience. Your feedback is essential for us to improve our service and we will do everything we can to assist you in this situation.
Best regards,
The Chapellerie Traclet team
J
Jean-Luc G.
Rating: 5 out of 5
following a purchase from 14/05/2025
Everything was perfect
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D
Dominique C.
Rating: 5 out of 5
following a purchase from 13/05/2025
An excellent service.
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M
Martine D.
Rating: 5 out of 5
following a purchase from 12/05/2025
The item corresponds well to my order, and delivery on time....
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C
Catherine R.
Rating: 5 out of 5
following a purchase from 14/05/2025
Very good just taken by the wind by the very good large visor fortunately there is the attachment by the neck
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Jean Michel M.
Rating: 5 out of 5
following a purchase from 13/05/2025
Perfect
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Anne-Marie L.
Rating: 5 out of 5
following a purchase from 28/04/2025
as always very careful packaging, item conforms and of good quality
thank you
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C
Christian D.
Rating: 5 out of 5
following a purchase from 14/05/2025
Easy navigation and article searches.
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B
Benoit H.
Rating: 5 out of 5
following a purchase from 14/05/2025
Serious and quality.
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C
Christophe D.
Rating: 5 out of 5
following a purchase from 12/05/2025
Delivery announced within 48h = deadline respected. Very good quality products.
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Claude C.
Rating: 5 out of 5
following a purchase from 27/03/2025
Nothing to report
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F
Franck H.
Rating: 3 out of 5
following a purchase from 10/05/2025
As for the actual shipping, no malicious observations to make. It was quick and correct. For a simple beret, home delivery would have been preferable.
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Y
Yves V.
Rating: 5 out of 5
following a purchase from 09/05/2025
Interesting site and rich in choices
A 3D animated view modeling would be a plus.
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Monique C.
Rating: 5 out of 5
following a purchase from 12/05/2025
Easy to navigate site.;
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A
Alain L.
Rating: 5 out of 5
following a purchase from 12/05/2025
Item presented in a very explicit manner on the site. Additional information on the size easily obtained by phone. Fast delivery and perfect packaging.
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Christiane F.
Rating: 5 out of 5
following a purchase from 13/05/2025
very beautiful work
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Francois C.
Rating: 3 out of 5
following a purchase from 12/05/2025
2 hats,,,, one slightly too small... the other slightly too big,,,,,, order 59 received from 58?? a bit of precision, given the price of the items would be welcome. For my part, last order.
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Pascale S.
Rating: 5 out of 5
following a purchase from 12/05/2025
Order received quickly, small downside the box was torn but the item was intact. Beautiful quality I recommend.
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Pierrique B.
Rating: 5 out of 5
following a purchase from 26/04/2025
The cap is very beautiful and carefully packaged. Responses to emails are quick.
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Patricia B.
Rating: 1 out of 5
following a purchase from 11/05/2025
Unfortunately, I cannot leave a positive review. Some issues with my hat, which is beautiful, arrived deformed and with poorly made seams. After sending photos to customer service, I received no response. Basically, the seams are
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Response from Chapellerie Traclet
perfect
J
Jean Francois D.
Rating: 5 out of 5
following a purchase from 10/05/2025
Fast shipping. Quality product. Perfect size.
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Jean-Pierre B.
Rating: 5 out of 5
following a purchase from 06/05/2025
Easy and efficient navigation.
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Béatrice L.
Rating: 5 out of 5
following a purchase from 02/05/2025
Quality product, perfectly in line with the description. Delivery on time. Very satisfactory experience.
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Pierre G.
Rating: 5 out of 5
following a purchase from 09/05/2025
Beautiful white linen Borsa Fedora hat, nice quality, comfortable and chic. The sales and after-sales service from Traclet is perfect and responsive, as always. And as always, fast delivery, in this case abroad.
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Vincent P.
Rating: 5 out of 5
following a purchase from 10/05/2025
Product perfectly matches the description. Great quality.
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Alain G.
Rating: 5 out of 5
following a purchase from 10/05/2025
Clear and complete site. Fast delivery. Product conforms to the description. Good transaction. Thank you.
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Eric A.
Rating: 5 out of 5
following a purchase from 10/05/2025
A loyal customer for many years, I am always extremely satisfied: serious company, very well-stocked. Quality of products and service! Bravo!
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S
Samuel B.
Rating: 5 out of 5
following a purchase from 09/05/2025
Very happy with my purchase of this English cap of very good quality. Very satisfied with fast delivery.
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Jean-Yves B.
Rating: 5 out of 5
following a purchase from 09/05/2025
Very good.
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Thierry G.
Rating: 5 out of 5
following a purchase from 10/05/2025
Very good responsiveness.
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Bernard D.
Rating: 5 out of 5
following a purchase from 10/05/2025
Excellent item, conforms to the description.
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R
Rodolphe C.
Rating: 5 out of 5
following a purchase from 11/05/2025
Product conforms to the website except: you state 100% cotton whereas it is indeed a gabardine fabric not 100% cotton (this did not bother me as I have been wearing this type of hat for 5 years and know it by heart) But correct the site for more transparency for customers who may not know the product.
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Hanna K.
Rating: 5 out of 5
following a purchase from 02/05/2025
It's good.
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Pierre C.
Rating: 5 out of 5
following a purchase from 10/04/2025
No comment.
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Hissa B.
Rating: 5 out of 5
following a purchase from 02/05/2025
I found exactly what I wanted right away.
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Hassan M.
Rating: 5 out of 5
following a purchase from 05/05/2025
A very clear site easy to navigate with a very competent sales service.
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Olivier R.
Rating: 5 out of 5
following a purchase from 08/05/2025
Very happy with my purchase, the quality seems very good. I plan to make other purchases here and I recommend this store.
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Cyril W.
Rating: 5 out of 5
following a purchase from 09/05/2025
Fast delivery, careful packaging.
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Ulf E.
Rating: 5 out of 5
following a purchase from 05/05/2025
Very good.
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D
Dany F.
Rating: 5 out of 5
following a purchase from 06/05/2025
Very nice quality, I like it a lot.
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