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Rating: 5 out of 5
Always perfect. Product and shipping.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Your site allows easy access to different items, to discover them from different angles, to know the materials used, tips for cleaning them, sizes and costs. As for payments, having an account, you had all my details. The home delivery time was respected and the pure Shetland wool cap with ear flaps that I ordered corresponds perfectly to my expectations.
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A
Rating: 5 out of 5
perfect in every way
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A
Rating: 5 out of 5
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Response from Chapellerie Traclet
Thank you for your order. Remaining at your disposal. Best regards, Traclet Sébastien
A
Rating: 5 out of 5
easily reachable and good advice. Thank you
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
The entire service was perfect. I recommend
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A
Rating: 5 out of 5
nothing to report
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A
Rating: 5 out of 5
Very good, quality item, fast delivery. Totally satisfied.
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A
Rating: 5 out of 5
very satisfied with the site I recommend.
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A
Rating: 5 out of 5
Very happy with the quality of the product and the customer service.
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A
Rating: 5 out of 5
easy to access, smooth, very functional site
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A
Rating: 5 out of 5
The hat arrived perfectly packaged and on time. I had not chosen the right size and I am in the process of returning it for an exchange without any problem.
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A
Rating: 5 out of 5
Very satisfied with the product.
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A
Rating: 5 out of 5
Very satisfied, quality product. Very fast delivery. Very serious.
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A
Rating: 5 out of 5
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A
Rating: 4 out of 5
The navigation on the site is accessible, delivery is fast
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A
Rating: 5 out of 5
Pleasant site and easy search. Wide assortment. Quality products. Fast and compliant delivery. A cap ordered was too big: easy return and quick exchange.
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A
Rating: 5 out of 5
Very convenient to order online. Delighted with the hat, exactly as in the photo, exact size.
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A
Rating: 1 out of 5
Delivery time does not match what is indicated at the time of purchase.
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Response from Chapellerie Traclet
Hello
Please excuse us for this production delay.
We hope that the hat meets your satisfaction.
Best regards
Traclet Sébastien
Please excuse us for this production delay.
We hope that the hat meets your satisfaction.
Best regards
Traclet Sébastien
A
Rating: 5 out of 5
Nothing to report, everything was perfect from the order to the very fast delivery.
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A
Rating: 5 out of 5
Always faster, such is the customer's demand. But a little wait did not diminish the pleasure of receiving a high-quality product that perfectly met... the expectations of a very satisfied customer.
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A
Rating: 5 out of 5
compliant and quality item
beautiful finish
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beautiful finish
A
Rating: 5 out of 5
Clear, well informed.
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A
Rating: 4 out of 5
Easy navigation on the site as well as ordering and payment. Impeccable delivery choice.
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A
Rating: 5 out of 5
Quality of the reception during the phone contact for help with creating the customer account.
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A
Rating: 5 out of 5
Happy with my purchase of beautiful quality
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A
Rating: 5 out of 5
Received my order on time
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A
Rating: 5 out of 5
Very satisfied with my order
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A
Rating: 5 out of 5
Very satisfied with my order and the responsiveness of the services
I had to return the hat to get a larger size and everything went very well! Very fast! The exchange by email was also with a response within the day!
Perfect! ... The hat is super beautiful!
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I had to return the hat to get a larger size and everything went very well! Very fast! The exchange by email was also with a response within the day!
Perfect! ... The hat is super beautiful!
A
Rating: 5 out of 5
Large choice of headgear, very readable site, precise and well detailed! Fast shipping and very well packaged ...
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A
Rating: 5 out of 5
Product compliant, size chosen based on the measurements indicated on your site and it fits perfectly. Careful packaging and fast shipping.
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A
Rating: 5 out of 5
I recommend the site, super fast delivery times, careful packaging.
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A
Rating: 5 out of 5
I really appreciate the high quality of your hats, as well as the ease of use of your site (especially the payment by Paypal which I don't find everywhere).
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A
Rating: 5 out of 5
Very good fast delivery
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A
Rating: 5 out of 5
The site is very serious with remarkably quality products, my Malagasy friend was surprised and satisfied with her colonial hat
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A
Rating: 5 out of 5
Very pleasant service and contact
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A
Rating: 5 out of 5
The products matched exactly what I expected.
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A
Rating: 5 out of 5
We found exactly what we were looking for. The suspenders for lumberjack pants are impeccable, well designed. Interesting to know about your company! Delivered in 2 days! We highly recommend!
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A
Rating: 5 out of 5
Always very good quality products
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