Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2023
Exactly what I hoped for. And of very good quality
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/06/2023
More than three months of waiting. They sent me a different product than ordered.
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Response from Chapellerie Traclet
Good morning
Please forgive us if we made a mistake.
What reference did you receive?
Please send us an email
We remain at your disposal
Sincerely
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2023
In accordance with the description, very fast shipping. Quality, impeccable finish
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2023
Excellent quality product in accordance with the order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/08/2023
The customer service is very responsive to requests and the site is well made.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2023
Practical site to consult
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2023
My 5th order.
Obviously not without reasons.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2023
Nothing to say
Product conforms
Fast and careful delivery
Quality accessories
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2023
Order received very quickly, the hat is superb and no damage related to transport. It is of great quality and fits perfectly. No doubt I will recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2023
Easy order.
Package shipped quickly
Merchandise corresponds to the description
Perfect quality.
I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/08/2023
I am satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2023
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/08/2023
Easy access to all products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2023
The staff is very pleasant.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2023
Very pleasant site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2023
Nice service, congratulations to your team, have a good day
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2023
Good quality beret. Similar to those of my ancestors. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2023
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2023
This review concerns all the points mentioned: website, very fast shipping, quality of the ordered product...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/09/2023
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2023
I will order a larger one
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2023
NO ISSUES PERFECT
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2023
Flawless quality. Very good advice following my phone call.
I recommend without worries.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/09/2023
Very easy navigation on the site.
Wide variety of quality items.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2023
Very good site with a very wide choice and very nice quality of products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/09/2023
Very fast delivery very happy with my purchase very nice hat of good quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/08/2023
The site is easy to handle and is easily navigable. Moreover, the search options allow you to find an item quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/09/2023
Correct site fast delivery good product and compliant
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/09/2023
Very satisfied with the hat
extraordinary quality price ratio
already recommended to several people
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/09/2023
Very satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2023
Delivery received in excellent condition and remarkable deadlines.
Chosen product (flat English cap) of very good quality and meets my expectations.
For sure, I will order again!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2023
Very good company that sells quality products; very reasonable delivery times
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/09/2023
The transaction with Traclet TOP,
A flexibility of elegance, beautiful work, wearing it is easy…
I LOVE!!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/09/2023
I ordered this cap for 40 euros, they sent me a nearly similar model for 26 euros... after complaining, Traclet asked me to return the cap without offering any commercial gesture as an apology... I requested a refund which I received without shipping costs! I have therefore lost time and money with this site which has lost its seriousness over time!
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Response from Chapellerie Traclet
Hello
Yes, we made a mistake on the model; we offered to send you the correct model for 40 euros with a return label to get the correct cap.
We apologize for this error which can happen despite our checks before shipping.
You wished for a refund; therefore, you did not want this cap. We refunded you for the cap and not the shipping costs.
Your point of view is valid.
We offer you a credit for the amount of the shipping costs.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/09/2023
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2023
Super fast service, order received on time and in perfect condition
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/09/2023
Package received quickly, quality product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2023
VERY HAPPY WITH THIS SITE
BEAUTIFUL ITEM AND FAST DELIVERY
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/09/2023
Thank you again to your entire team, the hat is superb, fast and careful delivery, well done!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2023
Products well packaged delivered quite quickly products corresponding to my search
See efficiency in case of rain
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