Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 4 and 5 stars

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Acheteur Vérifié

Published on 03/08/2023 à 13h32 following a purchase from 30/07/2023

Fast and careful shipping. The straw hat received is fully compliant with the description. I am very satisfied.

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Acheteur Vérifié

Published on 03/08/2023 à 11h13 following a purchase from 27/07/2023

Perfect

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Acheteur Vérifié

Published on 03/08/2023 à 08h29 following a purchase from 25/07/2023

Very responsive, top

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Acheteur Vérifié

Published on 02/08/2023 à 19h12 following a purchase from 26/07/2023

Product conforms and is of beautiful quality

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Acheteur Vérifié

Published on 02/08/2023 à 18h16 following a purchase from 26/07/2023

BCA tart of very good manufacture, pleasant to wear and functional, delivery in 4 or 5 days

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Acheteur Vérifié

Published on 02/08/2023 à 18h03 following a purchase from 27/07/2023

Very good

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Acheteur Vérifié

Published on 02/08/2023 à 16h33 following a purchase from 27/06/2023

Quality and delivery deadline respected

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Acheteur Vérifié

Published on 02/08/2023 à 13h35 following a purchase from 27/07/2023

Good shopping experience, the ordered product is of quality (although a bit pricey I must admit) and the delivery went very well.

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Acheteur Vérifié

Published on 02/08/2023 à 12h42 following a purchase from 28/07/2023

Express delivery, article hat of superior quality. I recommend

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Acheteur Vérifié

Published on 02/08/2023 à 12h37 following a purchase from 28/07/2023

Product conforms, fast delivery

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Acheteur Vérifié

Published on 02/08/2023 à 12h25 following a purchase from 28/07/2023

Received the day after my order, bravo!

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Acheteur Vérifié

Published on 02/08/2023 à 12h06 following a purchase from 27/07/2023

Good communication. Article sent immediately. Thank you

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Acheteur Vérifié

Published on 02/08/2023 à 11h57 following a purchase from 19/07/2023

Happy with the quality of the product

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Acheteur Vérifié

Published on 02/08/2023 à 09h55 following a purchase from 11/07/2023

Product received not conforming to the description of the ordered product. Nevertheless, return shipping costs are at our expense
Very disappointing

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Response from Chapellerie Traclet Published on 02/08/2023

Hello
Yes, there is information that we will add to better explain the double cork colonial hat.
Ten years ago, our manufacturer made this model entirely lined with cork, but since then he has stopped production partly because during manufacturing the cork broke and thus the hat was unsellable.
But above all, the cork after a few months of use due to temperature changes broke and became without cork lining.
However, the model has continued but without this complete lining and simply with the band added to the inside of the hat to adjust the size and improve ventilation.
This differentiates it from the classic straw colonial hat.
Finally, if you want a classic colonial hat made like in Vietnam, we still have the authentic model that we have been offering for several years and which has not changed:
https://www.chapellerie-traclet.com/fr/chapeaux-speciaux-style/5383-casque-colonial-francais-kaki-traclet.html
Remaining at your disposal to find a solution to meet your request.
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 02/08/2023 à 09h02 following a purchase from 25/07/2023

Perfect

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Acheteur Vérifié

Published on 01/08/2023 à 22h04 following a purchase from 26/07/2023

All good: the hat, the service, the delivery ...

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Acheteur Vérifié

Published on 01/08/2023 à 15h34 following a purchase from 14/07/2023

I have been ordering for many years and have always been satisfied with the quality of the products and the delivery packaging

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Acheteur Vérifié

Published on 01/08/2023 à 14h25 following a purchase from 07/07/2023

Very beautiful hat, conforms to tradition!

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Acheteur Vérifié

Published on 01/08/2023 à 13h27 following a purchase from 19/07/2023

Choice, fast delivery

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Acheteur Vérifié

Published on 01/08/2023 à 12h08 following a purchase from 18/07/2023

Clear information, details on the products

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Acheteur Vérifié

Published on 01/08/2023 à 11h30 following a purchase from 17/07/2023

The site is very good

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Acheteur Vérifié

Published on 01/08/2023 à 11h14 following a purchase from 23/06/2023

When I ordered, the hat was available in about 3 weeks. The deadline was respected within a few days. The customer service I contacted several times for updates responded quickly each time.

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Acheteur Vérifié

Published on 01/08/2023 à 10h55 following a purchase from 25/06/2023

Good quality products. Large selection.

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Acheteur Vérifié

Published on 01/08/2023 à 09h27 following a purchase from 25/07/2023

rasconforme a

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Acheteur Vérifié

Published on 31/07/2023 à 16h23 following a purchase from 23/07/2023

Clear and well-designed site

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Acheteur Vérifié

Published on 31/07/2023 à 15h15 following a purchase from 21/07/2023

Totally satisfied

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Acheteur Vérifié

Published on 30/07/2023 à 22h43 following a purchase from 23/07/2023

Perfect packaging

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Acheteur Vérifié

Published on 30/07/2023 à 20h19 following a purchase from 05/07/2023

Perfect

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Acheteur Vérifié

Published on 30/07/2023 à 18h18 following a purchase from 23/07/2023

t.b.

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Acheteur Vérifié

Published on 30/07/2023 à 00h12 following a purchase from 08/07/2023

Quality products

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Acheteur Vérifié

Published on 29/07/2023 à 13h13 following a purchase from 18/07/2023

Very happy with my purchase and the responsiveness of Tractel's customer service regarding the delays of Colissimo

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Acheteur Vérifié

Published on 28/07/2023 à 18h40 following a purchase from 15/07/2023

Choice and always a bit more research for those +60 or xl .. In the low prices it's 57 or 59 most often. Too bad!

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Acheteur Vérifié

Published on 28/07/2023 à 16h49 following a purchase from 08/07/2023

I am very satisfied with the items I ordered from you. The navigation on the site is simple. The delivery was made within the announced time. The quality of your caps is excellent.

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Acheteur Vérifié

Published on 28/07/2023 à 16h24 following a purchase from 20/07/2023

"Good but can do better!" The site is well designed, clear and easy to navigate. The offer is diversified, and it's enjoyable to search there.
However, a few points temper this good first impression:
spelling mistakes that would make a middle school student blush on the site and deserve thorough correction, the delivery announced in 24 to 72 hours took 5 days (it's a detail but accumulated with the rest, it undermines trust in the brand), the ordered product arrived defective (badly sewn strap that detached after 2 minutes), the telephone reception regarding the product return was surreal as my interlocutor seemed indifferent. Finally, and this is where my misunderstanding lies, we are dealing with rather high prices which leads to high expectations partially disappointed by reality.
Last disappointing detail: the fact that the return is at the customer's expense while it is free on many sites, whereas depending on the brand and the product the size may not fit.

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Acheteur Vérifié

Published on 28/07/2023 à 16h12 following a purchase from 04/07/2023

I had sent an email to find out where the delivery was (the item was not available immediately), and I was surprised to receive a response in less than 24 hours, I did not expect that.
The received item is impeccable

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Acheteur Vérifié

Published on 28/07/2023 à 15h32 following a purchase from 25/07/2023

Everything is perfect! I recommend

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Acheteur Vérifié

Published on 28/07/2023 à 14h32 following a purchase from 22/07/2023

Very good nothing to say to recommend

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Acheteur Vérifié

Published on 28/07/2023 à 12h59 following a purchase from 22/07/2023

Reliable site. Good service and merchandise just as ordered.

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Acheteur Vérifié

Published on 28/07/2023 à 12h02 following a purchase from 18/07/2023

Site where it is easy to navigate and see the specifics of the products well.

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Acheteur Vérifié

Published on 28/07/2023 à 10h49 following a purchase from 30/06/2023

Impeccable service and quality items

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