Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Thank you very much for your flattering review! We are delighted to hear that you are completely satisfied with your experience with Chapellerie Traclet. Your support motivates us to continue providing quality service.
See you soon!
The Chapellerie Traclet team
F
François Xavier B.
Rating: 5 out of 5
following a purchase from 28/04/2026
Correct, package received
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Response from Chapellerie Traclet
Hello François Xavier,
Thank you sincerely for your positive feedback and for taking the time to share your experience with us. We are delighted that your package was received in the best conditions. Please do not hesitate to reach out to us if you need assistance or for any other order!
A
Amelya L.
Rating: 1 out of 5
following a purchase from 08/05/2026
The cap has small black dots embedded on the visor.
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Response from Chapellerie Traclet
Hello Amelya,
Thank you for taking the time to share your review. We are sorry to learn that you encountered a problem with your cap. Your feedback is valuable and we will examine it carefully to improve our products. Please do not hesitate to send us a photo by email to see with the manufacturer if there is an issue with the fabric or if this is normal.
Best regards,
The Chapellerie Traclet team
F
Francois R.
Rating: 5 out of 5
following a purchase from 09/05/2026
Clear sales site Lots of choices Fast delivery
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Response from Chapellerie Traclet
Hello François,
Thank you warmly for your positive review and your 5/5 rating. We are delighted to learn that the clarity of our site and the speed of our delivery met your expectations. Your satisfaction is our priority, and we hope to see you again soon on Chapellerie Traclet.
Best regards,
The Chapellerie Traclet team
F
Fanny T.
Rating: 5 out of 5
following a purchase from 01/05/2026
very satisfied
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Response from Chapellerie Traclet
Dear Fanny,
Thank you very much for your positive feedback! We are delighted to learn that you are very satisfied with your experience on our site "Chapellerie Traclet". Your satisfaction is our priority, and we hope to see you again soon.
Best regards,
The Traclet team
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Fanny F.
Rating: 5 out of 5
following a purchase from 12/05/2026
Very good value for money, very good product. My second purchase on this site. Impeccable. I recommend
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Response from Chapellerie Traclet
Dear Fanny,
We warmly thank you for your positive feedback and are delighted to hear that you are satisfied with your experience on our site "Chapellerie Traclet". Your renewed trust particularly touches us and we are happy to count you among our customers. We look forward to serving you again!
C
Claude T.
Rating: 5 out of 5
following a purchase from 11/05/2026
Many references with mostly quality items, and when there is a problem with a product, the company makes the necessary arrangements to provide a discount voucher.
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Response from Chapellerie Traclet
Hello Claude,
We sincerely thank you for your flattering review and your trust in Chapellerie Traclet. We are delighted to see that you appreciate the quality of our items and our after-sales service. Your satisfaction is our priority, and we remain at your disposal for any future requests.
Best regards,
The Chapellerie Traclet team
R
Rene T.
Rating: 5 out of 5
following a purchase from 11/05/2026
Perfect, always good quality items with competitive prices and timely delivery.
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Response from Chapellerie Traclet
Dear Rene,
We warmly thank you for your flattering review and for the perfect score of 5/5. We are delighted to hear that you appreciate the quality of our items as well as our competitive prices and the punctuality of our delivery service. Your satisfaction is our priority, and it is always a pleasure to serve you. See you very soon on our site!
Best regards,
The Chapellerie Traclet team
L
Levana S.
Rating: 1 out of 5
following a purchase from 27/04/2026
Hello, I placed my order on April 27, it was only shipped on... May 11 (!) after writing directly to the Chapellerie for news. The package then arrived on May 18. The time between the order and shipping was far too long. I was supposed to receive this cap to go on vacation and it arrived after my departure while the site mentioned shipping in 24/48h. Moreover, the indicated size XL does not correspond to a usual XL. It is much smaller. In short, that is quite unfortunate. Have a good week
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Response from Chapellerie Traclet
Hello Levana,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order was not shipped within the announced deadlines and that the size of the cap did not meet your expectations. This is not the service we wish to offer.
We are doing everything we can to improve our responsiveness and ensure customer satisfaction. Your feedback is valuable and will help us refine our offer. Please do not hesitate to contact us directly, we would be happy to find a solution to your situation.
Have a good week as well.
Best regards,
The Chapellerie Traclet team
H
Hervé P.
Rating: 4 out of 5
following a purchase from 26/02/2026
Custom-made hat. Well made. Excellent customer service. Small downside, the site does not inform about the head height of the hats, the result did not match what I expected in terms of general proportion.
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Response from Chapellerie Traclet
Hello Hervé,
Thank you sincerely for your review and your rating. We are delighted that you are satisfied with the quality of your custom hat and our customer service. We take your comment regarding the head height information into account and are considering improving our site to better guide our customers. Please do not hesitate to contact us directly for any future questions, we will be happy to assist you.
Best regards,
The Chapellerie Traclet team
C
Christine M.
Rating: 5 out of 5
following a purchase from 11/05/2026
Hat conforms to the description delivered wrapped in tissue paper and in a rigid box.
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Response from Chapellerie Traclet
Dear Christine,
Thank you very much for your positive review! We are delighted that the hat met your expectations and that you appreciated the careful packaging. Your satisfaction is our priority. We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team
J
Jean Louis R.
Rating: 5 out of 5
following a purchase from 10/05/2026
Hat conforms to my wishes
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Response from Chapellerie Traclet
Hello Jean-Louis,
Thank you very much for your flattering review! We are delighted to hear that the hat meets your expectations. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
M
Michel O.
Rating: 5 out of 5
following a purchase from 10/05/2026
Hat conforms to the description. We would like the delivery person to notify us when they think they will deliver...
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Response from Chapellerie Traclet
Hello Michel,
Thank you very much for your positive review and your 5/5 rating! We are delighted that the hat meets your expectations. We also take your suggestion regarding the delivery person's communication into account and will do our best to improve this service.
See you soon on our site !
Best regards,
The Chapellerie Traclet team
K
Karim H.
Rating: 5 out of 5
following a purchase from 10/05/2026
Very good!
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Response from Chapellerie Traclet
Hello Karim,
We sincerely thank you for your positive feedback and your 5/5 rating. We are delighted to hear that you are satisfied with your experience at Chapellerie Traclet. Do not hesitate to come back to us if you need help or advice. See you very soon !
Best regards,
The Chapellerie Traclet team
K
Kinga R.
Rating: 5 out of 5
following a purchase from 11/05/2026
I have received the parcel very quickly even though I live in the UK. The hat is beautiful and of good quality. Thank you
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Response from Chapellerie Traclet
Hello Kinga,
Thank you very much for your flattering review! We are delighted to hear that you like your hat and that the delivery was fast. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
J
Joffrey R.
Rating: 5 out of 5
following a purchase from 09/05/2026
Delivered quite quickly product meets my expectations
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Response from Chapellerie Traclet
We sincerely thank you for your flattering review, Joffrey. We are delighted to hear that your order was delivered to you quickly and that the product meets your expectations. Your satisfaction is our priority, and we hope to see you again soon on our site "Chapellerie Traclet".
P
Pierre G.
Rating: 5 out of 5
following a purchase from 10/05/2026
Very happy with the hat
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Response from Chapellerie Traclet
Hello Pierre,
We warmly thank you for your flattering review and are delighted to hear that you are very satisfied with your hat. Your satisfaction is our priority, and we hope to see you again soon on our site for new discoveries.
Best regards,
The Chapellerie Traclet team
M
Mark F.
Rating: 5 out of 5
following a purchase from 09/05/2026
Excellent. I am very happy with my purchase and I will do it again. Thank you.
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Response from Chapellerie Traclet
Dear Mark,
We warmly thank you for your flattering review and your 5-star rating. We are delighted to hear that you are satisfied with your purchase and that you are considering coming back to us. Your satisfaction is our priority, and it is a pleasure to serve you. See you very soon at Chapellerie Traclet !
Best regards,
The Chapellerie Traclet team
Y
Yvelise D.
Rating: 5 out of 5
following a purchase from 09/05/2026
Very nice quality Fast delivery
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Response from Chapellerie Traclet
Hello Yvelise,
We sincerely thank you for your flattering review and are delighted to hear that you are satisfied with the quality of our products as well as the speed of our delivery service. Your feedback is precious to us and motivates us to continue offering you the best. See you very soon on our site!
Y
Yves H.
Rating: 5 out of 5
following a purchase from 09/05/2026
Nice quality and aesthetics
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Hermine D.
Rating: 1 out of 5
following a purchase from 09/05/2026
I did not receive the correct item, do not recommend
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Response from Chapellerie Traclet
Hello Hermine,
We are sincerely sorry to hear that you have not received the expected item. Your satisfaction is our priority. Could you please contact us directly so that we can resolve this issue quickly? Thank you for your understanding.
Best regards,
The Chapellerie Traclet team
L
Laurence G.
Rating: 5 out of 5
following a purchase from 09/05/2026
Very satisfied
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Response from Chapellerie Traclet
Hello Laurence,
We sincerely thank you for your positive review and are delighted to hear that you are very satisfied with your experience on our site "Chapellerie Traclet". Your satisfaction is our priority and we hope to see you again soon for new discoveries.
Best regards,
The Chapellerie Traclet team
A
Anne L.
Rating: 5 out of 5
following a purchase from 10/05/2026
My husband is happy with his suspenders
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Response from Chapellerie Traclet
Dear Anne,
We sincerely thank you for your flattering review! We are delighted to hear that your husband is satisfied with his suspenders. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you again soon on our site.
Best regards,
The Chapellerie Traclet team.
E
Emmanuel L.
Rating: 5 out of 5
following a purchase from 10/05/2026
The Basque beret is of very good quality, I am pleasantly surprised. The size of the head circumference is perfectly respected too
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Response from Chapellerie Traclet
We warmly thank you for your flattering feedback, Mr. Emmanuel. We are delighted to hear that the quality of our Basque beret and the respect of the size have fully satisfied you. Your satisfaction is our priority, and we hope to welcome you again soon on our site "Chapellerie Traclet".
S
Sabrina P.
Rating: 5 out of 5
following a purchase from 11/05/2026
Fast shipping and beautiful hat. Top quality. I recommend
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Response from Chapellerie Traclet
Dear Sabrina,
We sincerely thank you for your flattering review and your perfect score of 5/5. We are delighted to hear that you appreciated the speed of our service and the quality of your hat. Your recommendation particularly touches us and motivates us to continue offering the best to our customers. We look forward to seeing you again on our site!
Best regards,
The Chapellerie Traclet team.
N
Nadine G.
Rating: 5 out of 5
following a purchase from 08/05/2026
Very nice beret.. Perfect size... O
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Response from Chapellerie Traclet
Madam Nadine, we thank you warmly for your exceptional rating and your positive feedback regarding your beret. We are delighted to learn that it perfectly meets your expectations in terms of size and quality. Your satisfaction is our priority and we hope to see you again soon on our site "Chapellerie Traclet."
P
Patrick G.
Rating: 5 out of 5
following a purchase from 11/05/2026
Very good service, as always at Traclet, thank you very much!
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Response from Chapellerie Traclet
Hello Patrick,
We sincerely thank you for your positive feedback and your score of 5/5. We are delighted that our services have satisfied you, as always. Your loyalty is greatly appreciated and we will be happy to welcome you again at Chapellerie Traclet.
Best regards,
The Traclet team
F
Frédéric G.
Rating: 5 out of 5
following a purchase from 08/05/2026
Very fast shipping.
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Response from Chapellerie Traclet
Hello Frédéric,
Thank you warmly for your positive review and for the 5/5 rating. We are delighted to learn that you were satisfied with the speed of our shipping. Your satisfaction is our priority, and we are happy to have been able to meet your expectations. We look forward to serving you again!
Best regards,
The Chapellerie Traclet team
L
Lionel K.
Rating: 5 out of 5
following a purchase from 07/05/2026
Very satisfied with my purchase with fast delivery
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Response from Chapellerie Traclet
Hello Lionel,
Thank you very much for your flattering review! We are delighted to learn that you are satisfied with your purchase and that the delivery was fast. Your satisfaction is our priority and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
L
Lelo P.
Rating: 5 out of 5
following a purchase from 08/05/2026
I am satisfied, and I liked the item.
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Response from Chapellerie Traclet
Hello Lelo,
Thank you warmly for your positive review and we are delighted to learn that you are satisfied with your purchase. Your satisfaction is our priority, and your compliments regarding the item encourage us to continue offering quality products. Please do not hesitate to come back to us for your future hat needs!
Best regards,
The Chapellerie Traclet team
A
Andrew P.
Rating: 5 out of 5
following a purchase from 10/05/2026
Wonderful hat. Thank you !!!
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Response from Chapellerie Traclet
We sincerely thank you for your flattering review, Andrew. We are delighted to hear that you are satisfied with your hat and hope to see you again soon in our online store. Please do not hesitate to contact us if you need help or further advice.
R
Rene T.
Rating: 5 out of 5
following a purchase from 08/05/2026
Quality of the product and respect for the delivery date. Perfect.
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Response from Chapellerie Traclet
Hello RENE,
Thank you warmly for your flattering review and your 5/5 rating. We are delighted to learn that the quality of our products as well as the respect for delivery times met your expectations. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
J
Jean-Yves L.
Rating: 4 out of 5
following a purchase from 05/05/2026
Good but 10 cm longer would be much better
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Response from Chapellerie Traclet
Hello Jean-Yves,
We sincerely thank you for your review and your rating of 4/5. We are delighted that you like our products. Your suggestion regarding the addition of 10 cm in length has been noted. We will certainly consider it for our future collections, in order to better meet the expectations of our customers. Thank you again for your constructive feedback.
Best regards,
The Chapellerie Traclet team
C
Claire R.
Rating: 5 out of 5
following a purchase from 01/05/2026
Cap purchased as a gift, very happy
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Response from Chapellerie Traclet
Hello Claire,
We sincerely thank you for your positive feedback and are delighted to hear that the cap was a pleasure as a gift. Your satisfaction is our priority, and we hope to see you again soon on our site "Chapellerie Traclet."
S
Sylvie B.
Rating: 5 out of 5
following a purchase from 02/05/2026
Very pleasant site to browse. Serious company, quality products.
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Response from Chapellerie Traclet
Dear Sylvie,
Thank you very much for your flattering review! We are delighted that you liked our site and that you appreciated the quality of our products. Your satisfaction is our priority, and your encouragement motivates us to continue offering the best.
Looking forward to seeing you again soon at Chapellerie Traclet!
Best regards,
The Chapellerie Traclet team
J
Jose D.
Rating: 5 out of 5
following a purchase from 23/04/2026
In line with my expectations. Thank you.
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Response from Chapellerie Traclet
Hello Jose,
We warmly thank you for your positive review and are delighted to learn that your experience with Chapellerie Traclet met your expectations. Your satisfaction is our priority and your feedback encourages us to continue offering quality products. Please do not hesitate to reach out to us if you need help or advice.
Best regards,
The Chapellerie Traclet team
V
Valérie S.
Rating: 5 out of 5
following a purchase from 18/04/2026
Interesting choices and prices.
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Response from Chapellerie Traclet
Dear Valérie,
Thank you sincerely for your positive review and your rating of 5/5. We are delighted to learn that our selection of hats and our prices satisfy you. Your satisfaction is our priority, and we hope to welcome you back very soon on our site.
Best regards,
The Chapellerie Traclet team
P
Pascal P.
Rating: 5 out of 5
following a purchase from 06/05/2026
Perfect
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Response from Chapellerie Traclet
Hello Pascal,
We warmly thank you for your flattering review and your rating of 5/5. We are delighted to learn that you had a perfect experience with our shop. Your satisfaction is our priority and we hope to see you soon at Chapellerie Traclet.
Best regards,
The Chapellerie Traclet team
F
François Xavier B.
Rating: 1 out of 5
following a purchase from 28/04/2026
Not effective at all. Product purchased on 20 04, still not received. Maybe today. So not very effective
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Response from Chapellerie Traclet
Hello François Xavier,
Thank you for your feedback and we are sorry to hear that you have not yet received your order. Your satisfaction is our priority, and we are doing our best to resolve this issue quickly. Please do not hesitate to contact us directly so that we can provide you with a solution.
Best regards,
The Chapellerie Traclet team
M
Marie-Paule S.
Rating: 5 out of 5
following a purchase from 06/05/2026
In rapid delivery, product conforms.
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Response from Chapellerie Traclet
Dear Marie-Paule,
We sincerely thank you for your flattering review and your rating of 5/5. We are delighted that our product met your expectations and that your shopping experience was quick. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Chapellerie Traclet team
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