Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2022
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/08/2022
Good information over the phone
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/07/2022
Simply perfect including the return for a size exchange! Quality with French-style service!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/07/2022
Package arrived in very good condition. Hat corresponds to the description. Very good service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2022
Complete site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2022
Why add a need to do literature? It was perfect for both the product and the delivery times and conditions. And what is the difference between 'review' (therefore motivated differently than by stars) and 'comment', the box below. All that just to tease you a little...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2022
Efficiency, speed for a magnificent product!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/08/2022
Delivery on time. Product conforms to what I imagined. Thank you.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2022
Fast delivery, compliant product, clarity of emails and digital content. Very good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2022
perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2022
Beautiful house with a large selection
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2022
very easy to order, fast delivery and very good value for money for the delivered hat.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2022
I really like the product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/08/2022
I appreciated the responsiveness of your messages and the delivery in 2 days, especially the shipment on the day of my order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2022
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2022
very fast, this site is perfect I have been using it for years, I have a gargantuan hat collection :p
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2022
The positive, a large selection on this site. However, the shipping time was longer than announced during the order (5 weeks instead of 2/3 weeks).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/08/2022
Very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/08/2022
received cap well packaged no problem delivery expected 1 to 2 weeks arrived 72 hours later impeccable I will return thank you best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2022
Perfect, no problem on the site, only the access to secure payment posed a problem quickly resolved by the call and the speed of the advisor on the phone, hence an error in the payment registration and a delay in delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2022
Perfect! Delivery and product Good advice for the size We will not fail to buy again
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2022
This is my first order on the site discovered in the magazine 'Ma Campagne' from the editions la rivière. Very satisfied, the item delivered quickly and on the indicated date.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2022
Fast Delivery, Packaging completely correct.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/08/2022
Defective item but no response to my message.
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Response from Chapellerie Traclet
Hello
a response has indeed been provided to your message.
Here is the entirety of our exchange below sent directly to your email address.
Remaining at your disposal
Best regards
Traclet sebastien
to Professionals
1 order(s) validated for a total amount of €46.95
Customer since: 03/08/2022
- 07/08/2022 - 22:52
Hello, I just received the hat I ordered but it is not in 56 as agreed and as it is written inside the hat, but it is 59.
This makes a very big difference in size and therefore it is unusable.
Best regards
Michael Sabba.
Sébastien
Hanae TRACLET - 08/08/2022 - 17:31
Hello,
We are following up on your message.
Please return it in its packaging and indicate this size issue so we can verify.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2022
A quick order, a very good merchant site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2022
Well, it's the hat shop that I prefer
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2022
Superrrrrrrrrrrrrr
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Response from Chapellerie Traclet
thank you for your message
best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/08/2022
I bought a navy blue nightcap: very pretty, pleasant to the touch and to wear (even in these heatwave periods...)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/07/2022
Great, very ergonomic site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/07/2022
Very pretty hat!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2022
Products conform to their description. Order received faster than expected ... 'hat' :))
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/07/2022
The site gives good recommendations, and my headgear fits me perfectly!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2022
The site is clear. The order is easy to make, the items are well described. Delivered in 5 days including the weekend. Hat well packaged. Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/07/2022
The site is well constructed, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/07/2022
Very good site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/08/2022
Delighted
Quality packaging delivery top
I’m looking forward to the winter collection
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2022
Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2022
Just perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/08/2022
super product,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/07/2022
A lot of choices and super quality
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