Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/04/2022
Highly recommended.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2022
Very serious company, fast and easy to contact. Quality articles. Very good shipping follow-up. Everything is perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2022
Perfect from phone advice to delivery that meets all points
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2022
Help with size choices
Express delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2022
Simple order and good delivery responsiveness.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2022
The size is good, impeccable product, perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2022
Perfect,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2022
Excellent!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2022
Serious and efficient. Located in a heart region.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/05/2022
Very nice hat as in the photo
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2022
Very fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/05/2022
Good!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/05/2022
BAD SERVICE - I STILL HAVEN'T RECEIVED ANYTHING WITHOUT THE SLIGHTEST EXPLANATION - NO ONE ANSWERS THE PHONE - I AM WONDERING IF THIS SITE IS SERIOUS
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Response from Chapellerie Traclet
Hello
Your order number 263994 placed on 24/05-22 at 7:29 PM was shipped on 25/05/22, the next day by Tnt.
The tracking information was sent by email on 25/05/22 at 11:31 AM
We are reachable at 0477714058 from 9 AM to 12 PM and from 2 PM to 5 PM as well as by email.
In case you have not received the tracking and the package, we are also reachable by email.
A complaint with Tnt was made this morning.
Remaining at your disposal
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2022
Impeccable!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/05/2022
Very fast delivery. Item conforms to the description on the site, completely satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/05/2022
thank you for everything !!!!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2022
Fast delivery and quality items perfectly meeting my expectations =)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2022
No problem, everything went well.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2022
Fast delivery.
Quality product at a reasonable price according to my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2022
High quality products.
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2022
Pleasant and well-constructed site, delivery conforms with real-time tracking. Very nice item perfectly packaged, conforms to the description and meets my expectations. Seller particularly recommended.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2022
Excellent product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2022
I wanted an American tie but I will come back. TB
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2022
Good quality hat for the price and fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2022
Simple navigation, good product availability
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/05/2022
I bought an umbrella for 170 euros and there is glue sticking out of the handle, for the price it is a shame to sell a product at this price if the quality is worse than made in China with glue oozing out.
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Response from Chapellerie Traclet
Hello
Please excuse us for this issue; thank you for sending us a photo of the problem and we will check with the supplier to replace the umbrella.
Our email [email protected]
Remaining at your disposal
Best regards
Traclet Sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2022
Well received, good quality but too big so I will return it, too bad.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2022
The product was well packaged. Small downside, too big for my mailbox.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2022
Very satisfied with my purchase and especially with the advice by message regarding size. Very good quality of the purchase and I really recommend this hat shop! Thank you again
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/05/2022
quality and speed: a very serious site; thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2022
I recommend this site, fast shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2022
Easy navigation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2022
No opinion
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2022
Very nice model and very nice color identical to the photo ... very nice for an evening ...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2022
A well-made site and easy navigation, a quick delivery time, careful packaging resulting from good handling of our request.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/05/2022
Everything is perfect.
From the order to the delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2022
Satisfied with my purchase. Delivery times, very fast. Didn't have time to get a sunburn.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/05/2022
Top order and perfect service! Long live the small French artisans and their know-how!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2022
Well-made site, correct navigation, I sometimes encountered difficulties, but nothing insurmountable. Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/05/2022
Very good
Products received quickly
Quality in line with the description
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