Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 4 and 5 stars

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Acheteur Vérifié

Published on 02/04/2022 à 14h20 following a purchase from 28/03/2022

Satisfied in every way. Moreover, the items are very well packaged and fit me wonderfully. I regret nothing, on the contrary

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Acheteur Vérifié

Published on 02/04/2022 à 12h58 following a purchase from 28/03/2022

Various purchases at intervals, always satisfied following a crush.

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Acheteur Vérifié

Published on 02/04/2022 à 11h27 following a purchase from 28/03/2022

Perfect! Clear site, lots of choices and ultra-fast delivery.

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Acheteur Vérifié

Published on 01/04/2022 à 21h54 following a purchase from 27/03/2022

Very good

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Acheteur Vérifié

Published on 01/04/2022 à 18h08 following a purchase from 29/03/2022

Well-designed site, easy to search.

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Acheteur Vérifié

Published on 01/04/2022 à 15h34 following a purchase from 28/03/2022

Very satisfied, the hat corresponds well to the description

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Acheteur Vérifié

Published on 01/04/2022 à 15h19 following a purchase from 28/03/2022

Nothing to report, top delivery

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Acheteur Vérifié

Published on 01/04/2022 à 14h32 following a purchase from 28/03/2022

Easy navigation

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Acheteur Vérifié

Published on 01/04/2022 à 08h58 following a purchase from 25/03/2022

Perfect for colissimo

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Acheteur Vérifié

Published on 31/03/2022 à 21h23 following a purchase from 24/03/2022

An online store specialized in offering a wide selection.

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Acheteur Vérifié

Published on 31/03/2022 à 20h33 following a purchase from 26/03/2022

Very good choice at accessible prices. Too bad shipping is not free for orders over 100 euros. Excellent quality.

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Acheteur Vérifié

Published on 31/03/2022 à 19h54 following a purchase from 28/03/2022

Package received in perfect condition on time. Returned for exchange, size too large. Resent today, no issues for the replacement.

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Acheteur Vérifié

Published on 31/03/2022 à 18h08 following a purchase from 27/03/2022

Quality shipment (protection and speed) Beret conforms to the description. Perfect size and quality material

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Acheteur Vérifié

Published on 31/03/2022 à 17h36 following a purchase from 26/03/2022

Super product.

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Acheteur Vérifié

Published on 31/03/2022 à 16h18 following a purchase from 26/03/2022

Fast delivery, received in good condition.
Adding a summer/winter filter would be interesting to implement on the site.

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Acheteur Vérifié

Published on 31/03/2022 à 16h01 following a purchase from 25/03/2022

Impeccable hats that perfectly match the ads. An efficient and friendly after-sales service and ultra-fast delivery 2 days!
I recommend without hesitation
Alistair

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Acheteur Vérifié

Published on 31/03/2022 à 15h36 following a purchase from 18/03/2022

Impeccable.

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Acheteur Vérifié

Published on 31/03/2022 à 15h25 following a purchase from 26/03/2022

Good order tracking, fast delivery

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Acheteur Vérifié

Published on 31/03/2022 à 15h00 following a purchase from 26/03/2022

Good, but many references unavailable depending on size, color, etc...

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Acheteur Vérifié

Published on 31/03/2022 à 14h54 following a purchase from 25/03/2022

Easy order, quality product and delivered in good conditions to respect the items, I recommend and am very satisfied.

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Acheteur Vérifié

Published on 31/03/2022 à 14h24 following a purchase from 28/03/2022

Very good product and very fast delivery, great

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Acheteur Vérifié

Published on 31/03/2022 à 13h33 following a purchase from 27/03/2022

Product of very good quality, in accordance with my choice

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Acheteur Vérifié

Published on 31/03/2022 à 11h33 following a purchase from 27/01/2022

Ordered on January 27 in the smallest size possible (and yes I have a small head) so necessarily not in stock, I finally received it in mid-March. Very attentive and responsive seller, we were able to communicate via messenger (Facebook) for the follow-up of the restocking during all this waiting time. In the end, a cowhide hat, border type, straight from Australia which is just superb! Package perfectly wrapped and protected, the hat suffered no damage! Good hat shop that I recommend, you just have to be patient when ordering a small size because the standards in hats are necessarily more available than others but the site has plenty of options so you always find what you want!

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Acheteur Vérifié

Published on 30/03/2022 à 23h17 following a purchase from 10/03/2022

Too few small size hats. I set an email alert on the Shannon model size 53 over a year ago, still no news.

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Acheteur Vérifié

Published on 30/03/2022 à 15h12 following a purchase from 23/03/2022

Very well referenced site but package arrived half open

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Acheteur Vérifié

Published on 30/03/2022 à 10h26 following a purchase from 10/12/2021

Hat delivered with more than a month delay - terrible communication - impossible to refund

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Response from Chapellerie Traclet Published on 30/03/2022

Hello
For the manufacturing time, this delay is well noted as 3-4 weeks at the time of ordering and also confirmed by email.
Shipped Armada Levell 20/01/2022 18:02:02
Awaiting restocking 20/01/2022 18:02:02
Awaiting restocking 10/12/2021 21:59:29
Payment accepted 10/12/2021 21:59:29
You received the hat more than a month ago. We can offer you an exchange or a credit note.
remaining at your disposal
sincerely
Traclet sebastien

Acheteur Vérifié

Published on 29/03/2022 à 23h09 following a purchase from 22/03/2022

very fast

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Acheteur Vérifié

Published on 29/03/2022 à 19h59 following a purchase from 24/03/2022

Everything is perfect

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Acheteur Vérifié

Published on 29/03/2022 à 16h49 following a purchase from 10/03/2022

Very chic etc well managed.

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Acheteur Vérifié

Published on 29/03/2022 à 12h31 following a purchase from 23/03/2022

I love your products

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Acheteur Vérifié

Published on 29/03/2022 à 08h08 following a purchase from 08/03/2022

Magnificent little tricorn. The quality is there, no doubt. Thank you. Sébastien

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Acheteur Vérifié

Published on 28/03/2022 à 18h52 following a purchase from 25/03/2022

Order delivered quickly thank you

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Acheteur Vérifié

Published on 28/03/2022 à 18h20 following a purchase from 23/03/2022

very good service

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Acheteur Vérifié

Published on 28/03/2022 à 17h35 following a purchase from 22/03/2022

Satisfactory navigation, correct delivery time. Packaging VERY GOOD

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Response from Chapellerie Traclet Published on 28/03/2022

Hello
The rating does not reflect the comments
Sincerely
Traclet Sébastien

Acheteur Vérifié

Published on 28/03/2022 à 17h07 following a purchase from 05/03/2022

Product available on the site but physically not available.

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Acheteur Vérifié

Published on 28/03/2022 à 14h20 following a purchase from 23/03/2022

Product in accordance with my request.
Fast and secure shipping.

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Acheteur Vérifié

Published on 28/03/2022 à 00h08 following a purchase from 23/03/2022

Fast delivery. Delivery to post office. Product well packaged. Discount after the first purchase which allows to order again with free shipping.
Perfect.

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Acheteur Vérifié

Published on 27/03/2022 à 23h32 following a purchase from 16/03/2022

Go ahead, more good service to customers like I just had, it will make you one of the best.
Bravo anyway for my order, I was able to attend a beautiful wedding ceremony thanks to the TRACLET team

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Acheteur Vérifié

Published on 27/03/2022 à 21h58 following a purchase from 20/03/2022

Perfect. Choice. Fast and careful delivery.

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Acheteur Vérifié

Published on 27/03/2022 à 20h59 following a purchase from 13/03/2022

Nothing to complain about, there is a wide choice and at all prices, happy to have found what I was looking for.

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