Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2021
Great customer service! Great hat and super fast delivery, thank you!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2021
As described. Well packaged and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2021
Very fast delivery, top-notch
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/06/2021
We had a sizing issue. The responsiveness was very effective for making an exchange. I just regret having to pay the return fees when I was not responsible for the mistake.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/06/2021
I had no trouble ordering hats from the wide selection offered on your website.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2021
Perfect! Fast shipping and product quality, top!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2021
GIFT CHECK RECEIVED QUICKLY
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2021
site where you can navigate easily
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/06/2021
Yes, everything arrived on time and the products are of good quality. Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2021
Nothing to report, beautiful product and good service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2021
Super nice cap, very comfortable and very popular!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2021
navigation very good because I was looking for a special product and I found it right away
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2021
Good quality
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/06/2021
As of July 8, 2021, I still have not received the hat
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Response from Chapellerie Traclet
Hello
please excuse us for the delivery delay, currently the package is in Swiss Customs.
This procedure being mandatory for all products imported from France.
Here is the tracking of your order which has been sent to you by email and is also visible on your account.
https://www.laposte.fr/outils/suivre-vos-envois?code=CF227188999FR
please excuse us again for this inconvenience beyond our control.
remaining at your disposal
best regards
Traclet sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2021
Wide choice, even if navigation turns out to be a bit impractical. Beautiful quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2021
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/06/2021
Ultra-fast delivery and beautiful hat in the right size, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2021
Everything meets my expectations. Welcome, shipping, product, what more could I ask for? Thank you and see you on the next order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2021
Bought for a friend of my Japanese daughter as a souvenir of her stay in France. We wanted to give her a hat made in France. The beret is beautiful, of good quality. Thank you for the beautiful gift wrapping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/06/2021
Well received. Product to be tested before I can comment! But satisfied. Best regards, MP
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2021
Fast delivery and perfect service! Keep it up!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2021
The site is clear, the products are numerous. Fast and inexpensive delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/06/2021
Beautiful products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/06/2021
Satisfied, product conforms to my request and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2021
Lots of choices.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/06/2021
In line with our expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2021
Beautiful UV hat. Too bad it doesn't fit cm by cm.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2021
Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/06/2021
Great choice, quality, and fast delivery despite restocking.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2021
easy navigation and good description, very beautiful quality products, otherwise order placed on May 25, received on June 24 after calling, and I did not receive any email to inform me of this delay (not even in spam)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/06/2021
Seriousness and speed summarize my opinion of this site very well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2021
Good site. A better identification of made in France products would be desirable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/06/2021
Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/06/2021
nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/06/2021
Delivered on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2021
Item conforms to my expectations, easy ordering after information obtained from customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/06/2021
Fast delivery and excellent service.
In addition to the good quality of the hat :)
I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/06/2021
Order received on time. Serious service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2021
Fast shipping Product conforms and of quality Satisfied with my choice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/06/2021
Items conform to the description. Beautiful quality. Very fast delivery.
I recommend.
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