Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2021
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2021
Good quality, elegant shape. Very nice color, and beautiful material.
Impeccable delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2021
Nothing to say... Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/03/2021
Product matching expectations delivered in optimal time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/03/2021
Quality article, fast delivery, I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2021
No problem ordering the waterproofing product, however I gave up on buying a Stetson hat due to not being able to validate the chosen model, without explanation from the site, of the reason for the blockage.. I eventually ordered it on the Stetson site without any problem..
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/03/2021
Quality product arrived in just 2 days. I am delighted!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/03/2021
The site is quite user-friendly, no problem receiving the package, items received as I ordered so satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/03/2021
Fast and careful shipping as usual. Very satisfied with the ordered product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/03/2021
Very nice quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/03/2021
Ease of navigation on the site, fast delivery, perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/03/2021
Beautiful sailor cap. Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2021
Nothing to complain about. Conforms to my order
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2021
Very nice hats presented, a good selection and the photos give a good preview. Thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/03/2021
Customer service is below everything! I will not renew the experience...
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Response from Chapellerie Traclet
Hello
Thank you for your message.
We have responded to each request by phone and email.
The hat box not being suitable for you, you can of course return it for a refund or exchange.
We offer hat boxes ranging from 8 euros to 80 euros.
Remaining at your disposal
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/03/2021
Very clear and easy-to-use site to find the desired product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2021
Quality product, reasonable price as well as the delivery time, I am satisfied with this establishment.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2021
Thank you for the quality of your merchandise.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2021
Fast - efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/03/2021
Beautiful hats, delivered quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/03/2021
Fast delivery and well protected. The hat is of good quality.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2021
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2021
Lots of choices. Easy ordering and fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2021
Very fast delivery and top-notch item
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2021
Too bad there are so many out of stock in large sizes 60 61 .... Otherwise the quality is there
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2021
Quality product. Good advice for sizing.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/03/2021
Perfect transaction. Excellent communication. Ultra-fast and very careful shipping. Highly recommended.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/03/2021
Extremely fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2021
Great responsiveness. perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2021
Fast and compliant delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2021
Careful and fast shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2021
Perfect, very good quality product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2021
perfect fast delivery, impeccable packaging
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2021
Satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/03/2021
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2021
Earlier it was difficult because I could not remember my password. And I asked for a new one - but I could not see your answer because it arrived among junk mail. You should alert the customer about this. Apart from that everything is fine!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2021
Simple navigation, good choice and very good price
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/03/2021
Very good quality. Very fast shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/03/2021
Order placed on Sunday evening, home delivery on Wednesday morning. Fast and efficient.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/03/2021
Fast shipping and well packaged - beautiful product
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