Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2020
Nothing to report. Everything was perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2020
Everything is ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2020
Regarding my order: 2 out of 3 items are of slightly limited quality...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2020
Very satisfied. Very clear site. Easy package reception. Product received in very good condition.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/09/2020
It's a very beautiful hat delivered quickly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2020
Serious provider
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2020
Order compliant with very fast delivery and good follow-up throughout. Quality product. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2020
Delays due to restocking.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2020
Simple and effective
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2020
Compliant item
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2020
Best service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/08/2020
Impeccable and neat product. Despite the announcement of a delivery between 3 and 5 weeks, I received it in 4 weeks. Very careful follow-up and shipping. I recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2020
Beautiful object
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2020
Very good quality, and size respect. Satisfied with my purchase.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/08/2020
Very good, simple to use site, good explanation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/08/2020
I followed the advice given on the site and I am fully satisfied.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 29/07/2020
I am disappointed because I sent them several emails regarding a delay in my order and they never replied to me.
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Response from Chapellerie Traclet
Hello, however, we have indeed responded to your messages. Furthermore, the delay was indicated when choosing the size and also by email. Here is one below: Hat Traclet - Sébastien TRACLET Sent on 10/08/2020 10:16:04 Subject: Professionals Discussion ID: 38556 Message ID: 83068 Message: Hello, We are following up on your message regarding order 216427. This information was indeed indicated both when choosing the size and also in the order summary and also by email on the day of the order. Remaining at your disposal. Best regards, TRACLET 4, Rue de Cadore, 42 300 Roanne Chapellerie Traclet Tel: 04.77.71.40.58 FAX: 04.77.71.66.36 EMAIL: [email protected] Website: www.chapellerie-traclet.com VAT Intra: FR47339397515 Siret: 339397515 00018 Hat Traclet Audrey Dhondt Client ID: 168042 see Sent on 10/08/2020 10:12:28 Browser Order number: 216427 see Product number: 9803 see Subject: Professionals Discussion ID: 38556 Message ID: 83067 Message: Hello, Looking at my order tracking, I see that the hat is being restocked. I would have liked to be informed when I placed my order, I was supposed to be delivered within 15 days. Do you think you can meet this deadline? Because I need this hat for a trip. Thank you for your response.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/09/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/09/2020
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2020
Excellent product. Too bad it's not the right size
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2020
Reactive customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2020
Rare professionalism in this field, fair prices considering the quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2020
Very good, fast, serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2020
completely satisfied with the ordered item
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2020
Order processed and arrived very quickly. Satisfaction with the product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2020
Good product. Fast and careful shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2020
Very comprehensive and precise site. Easy to make the right choice the first time!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2020
good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2020
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/09/2020
Perfect, very satisfied.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2020
Fast delivery, product very well packaged and in accordance with the site and the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2020
It's great that you deliver to Reunion!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2020
Fast shipping. Site to recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/09/2020
Very good choice, I've been watching this product for about a year, this color is new and superb, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/09/2020
First time I ordered on your site and I am very happy and satisfied, thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/09/2020
Perfect, fast and impeccable item
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/08/2020
Superb, just what I expected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/09/2020
PERFECT!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/09/2020
Clear site, wide range of items
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/09/2020
Easy and very pleasant
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Response from Chapellerie Traclet
thank you for your message
Traclet
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