Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 4 and 5 stars

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Acheteur Vérifié

Published on 06/11/2019 à 13h30 following a purchase from 29/10/2019

Speed of delivery, impeccable package!

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Acheteur Vérifié

Published on 06/11/2019 à 10h58 following a purchase from 28/10/2019

Everything went very well.

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Acheteur Vérifié

Published on 06/11/2019 à 08h42 following a purchase from 23/10/2019

Serious shop

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Acheteur Vérifié

Published on 05/11/2019 à 20h48 following a purchase from 29/10/2019

Great!

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Acheteur Vérifié

Published on 05/11/2019 à 16h25 following a purchase from 28/10/2019

Wide choice, quality, but a bit expensive

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Acheteur Vérifié

Published on 05/11/2019 à 13h52 following a purchase from 29/10/2019

Speed of delivery, quality of products and after-sales advice are top-notch!

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Acheteur Vérifié

Published on 05/11/2019 à 12h48 following a purchase from 27/10/2019

Perfect, serious and responsive company.

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Acheteur Vérifié

Published on 05/11/2019 à 11h12 following a purchase from 21/10/2019

NOTHING TO REPORT

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Acheteur Vérifié

Published on 05/11/2019 à 08h53 following a purchase from 25/10/2019

Very serious company, nothing to complain about, yet I am a loyal customer.

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Acheteur Vérifié

Published on 05/11/2019 à 08h51 following a purchase from 27/10/2019

No guest account, so must register. Simple navigation, easy ordering, fast delivery.

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Acheteur Vérifié

Published on 04/11/2019 à 18h26 following a purchase from 26/10/2019

Order as described - delivery time respected - reasonable price
The misleading photo could improve the quality of the product

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Acheteur Vérifié

Published on 04/11/2019 à 15h06 following a purchase from 28/10/2019

Very good

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Acheteur Vérifié

Published on 04/11/2019 à 14h43 following a purchase from 27/10/2019

Very good

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Acheteur Vérifié

Published on 04/11/2019 à 14h16 following a purchase from 27/10/2019

Very satisfied with my purchase, from purchase to delivery.
The quality of the hat is impeccable, I highly recommend!

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Acheteur Vérifié

Published on 04/11/2019 à 14h08 following a purchase from 25/10/2019

The site is clean, I like it, but I saw some Traclet brands while the product is not originally from that brand ^^

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Acheteur Vérifié

Published on 04/11/2019 à 13h48 following a purchase from 28/10/2019

Very disappointed with the vulgar cardboard containing a hat at 100 euros.. hat delivered without gift box while it is for a Christmas gift.. I find that unacceptable on my part.. it looks like a second-hand item!!
Best regards

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Response from Chapellerie Traclet Published on 04/11/2019

Hello
This Brixton hat worth 90 euros does not come with a hat box but we offer them starting from 8 euros up to more than 1800 euros depending on your choice.
Furthermore, we offer a gift wrapping service for 2 euros.
This should be compared to the 90 euros of the hat with the shipping costs in colissimo offered by Chapellerie Traclet worth 6 euros.
The cardboard is made in Roanne in the Loire to ensure quality transport and avoid transport mishaps.
Finally, this hat has the brand labels wrapped in tissue paper as houses like Borsalino, Stetson, Flechet do.
Remaining at your disposal to better respond to your message.
Best regards
Traclet

Acheteur Vérifié

Published on 04/11/2019 à 13h38 following a purchase from 28/10/2019

Smooth and well-made site.

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Acheteur Vérifié

Published on 04/11/2019 à 13h37 following a purchase from 26/10/2019

Fast delivery, so British bob

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Acheteur Vérifié

Published on 04/11/2019 à 13h36 following a purchase from 02/10/2019

My opinion is shared with other people who saw the hat and found it great

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Acheteur Vérifié

Published on 04/11/2019 à 13h09 following a purchase from 27/10/2019

Very good and timely delivery...

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Acheteur Vérifié

Published on 04/11/2019 à 10h56 following a purchase from 10/07/2019

Navigation on the site should be improved. For customer service, very good responsiveness. Order delivered on time.

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Acheteur Vérifié

Published on 03/11/2019 à 19h36 following a purchase from 20/10/2019

nothing to say, everything went well. one remark: for Stetson, the site indicates that it sizes one size up, which I did not notice. I first ordered a size 56, which I returned because it was too small, to request an exchange for a size 57, which fits me perfectly and is my usual size.

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Acheteur Vérifié

Published on 03/11/2019 à 16h22 following a purchase from 22/10/2019

I was not able to complete my order

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Response from Chapellerie Traclet Published on 04/11/2019

Hello
The beret is on its way to you.
Here is the tracking number 6A15221539055
Best regards
Traclet

Acheteur Vérifié

Published on 02/11/2019 à 10h46 following a purchase from 25/10/2019

Satisfied with my order, navigation on the site has a wide choice

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Acheteur Vérifié

Published on 02/11/2019 à 07h47 following a purchase from 21/10/2019

Very complete site and relatively intuitive in terms of navigation.

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Acheteur Vérifié

Published on 01/11/2019 à 23h17 following a purchase from 23/10/2019

Everything went well, nothing to report.

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Acheteur Vérifié

Published on 01/11/2019 à 19h04 following a purchase from 24/10/2019

Delivery time well monitored and respected. Order as expected.

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Acheteur Vérifié

Published on 01/11/2019 à 17h49 following a purchase from 19/10/2019

For delivery, no problem. The quality of the product, however, seems very strange. It looks like synthetic leather.

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Acheteur Vérifié

Published on 01/11/2019 à 17h35 following a purchase from 25/10/2019

Impeccable as usual

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Acheteur Vérifié

Published on 01/11/2019 à 17h05 following a purchase from 25/10/2019

Clear information, fast delivery, product matching our expectations.

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Acheteur Vérifié

Published on 01/11/2019 à 16h59 following a purchase from 17/10/2019

Choice and quality, top!

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Acheteur Vérifié

Published on 31/10/2019 à 21h59 following a purchase from 23/10/2019

An online store as it should be.

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Acheteur Vérifié

Published on 31/10/2019 à 19h40 following a purchase from 23/10/2019

The site is very good, very clear

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Acheteur Vérifié

Published on 31/10/2019 à 14h13 following a purchase from 22/10/2019

They advised me well on the size.

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Acheteur Vérifié

Published on 31/10/2019 à 08h24 following a purchase from 20/10/2019

A first navigation reading of the site, overall it's correct. For this first order on Traclet.

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Acheteur Vérifié

Published on 30/10/2019 à 14h53 following a purchase from 23/10/2019

Site to recommend.

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Acheteur Vérifié

Published on 30/10/2019 à 13h25 following a purchase from 23/10/2019

Very good. Having requested a fast shipment, the order was dispatched on the day of the order and received the day after as planned. Positive: Responsive to requests, well-protected items: appropriate and careful packaging. I recommend.

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Acheteur Vérifié

Published on 30/10/2019 à 06h12 following a purchase from 22/10/2019

Very large selection, reasonable prices, and good quality

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Acheteur Vérifié

Published on 29/10/2019 à 20h15 following a purchase from 20/10/2019

Good, but I needed help.

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Acheteur Vérifié

Published on 29/10/2019 à 19h32 following a purchase from 15/10/2019

Items conform to our request

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