Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2019
Nothing to say, impeccable order delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2019
Very well received quickly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2019
Very satisfied with the order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2019
I am very happy, thank you to your team.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2019
Item conforms and of quality. Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/10/2019
Very good, fast delivery, the size matches.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2019
Product conforms to the description, fast delivery. Perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/10/2019
Excellent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2019
Serious site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2019
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2019
perfect pleasant to look at
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2019
A bit long delay.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2019
I am very satisfied with the chapellerie-traclet site, the delivery, and the service, (wrong size ordered exchanged very quickly).
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2019
I loved it
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2019
Good shop, with a large selection. Easy navigation on the site. Fast shipping.
All good!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2019
Product conforms to the description and the photo. Received quickly and well packaged.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/10/2019
Fast and careful shipping.
Goods conform to the description.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2019
nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2019
best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2019
Traclet: it's the reference Hat Shop. Very serious in the service of quality.
I remain a loyal customer, very satisfied for years.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2019
Order and delivery without any problems. The packaging and the goods (2 Tilley hats) were in impeccable condition. We can recommend the Traclet shop without reservation.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/10/2019
Fast and reliable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2019
The Traclet site is very detailed with a very large selection of hats, the products live up to their excellent reputation I am delighted with their service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2019
always on top this must be the 20th hat I order from them
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/09/2019
everything is perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/10/2019
Very satisfied, easy site, fast shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2019
The site's search engine does not allow for sufficient sorting given the number of available references and thus the number of results; customer service is responsive; shipments are fast.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2019
Clear site, large choice of hats, very fast delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2019
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/08/2019
Thank you for the attention given, it was a gift. Remarkable quality, it is very liked. Just a bit larger than expected but I recommend this product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/10/2019
Fast and careful shipping. Very large selection, for all tastes. Affordable prices.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2019
Very good quality cap and fast delivery as long as it's in stock.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/10/2019
I received a pair of traditional wooden clogs, one of which had been re-glued. It is scandalous that your order services can pass off glued items!!! Of course, I expect to be sent a replacement pair. THANK YOU
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Response from Chapellerie Traclet
Hello
We have taken your message into account and as indicated by email and by phone, we would need photos of the defect in order to discuss the issue with the manufacturer and take the necessary steps for an exchange.
Best regards
Traclet
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/10/2019
Good site. Products made in France.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2019
Fast delivery, product conforms to the order, packaging a bit bulky but item well protected.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2019
Nothing to complain about, impeccable!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/10/2019
Fast shipping and product conforms
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2019
speed of delivery Solid packaging Very clear and documented site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/09/2019
user-friendly ergonomic site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/09/2019
satisfied, easy navigation, very nice hat, quick response from customer service, only downside the ribbons are not very interesting I could have gone to the haberdashery
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