Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2018
Serious and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2018
fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2018
very well packaged
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/02/2018
Long-time customer and satisfied until now, I am very disappointed this time. More than 2 months of waiting, promises of receipt of goods and shipping not kept, no callbacks as promised, not a word of apology and finally, sending a hat that does not match the order, but 'looks like the one ordered' (according to Traclet). Result: I have to return the hat at my expense!
As said on the phone, Mr. Traclet, why did you not inform me of this before shipping??
It would have saved me costs and this very, very great dissatisfaction. Did you think I was stupid enough not to realize your trickery?!
I do not congratulate you.
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Response from Chapellerie Traclet
Hello
Thank you for your message and thank you for your loyalty.
We are sorry for not having explained to you before the shipment.
But I thought that during our phone conversation you understood our issue and I explained to you why we delivered this model to you.
We are trying to find a solution to deliver you a similar product and as I indicated to you, the current house has closed and we only found this solution. This hat model was similar and of quality too but it is true not identical to 100%.
As I proposed to you, I will make you a credit note or a refund of your shipping costs. Having received the hat on Saturday, I did not have time to take care of it, please excuse me.
So I am making you a proposal this Sunday, as I am quite touched by your comment.
Please send me a message if a credit note of 10 euros suits you.
Best regards
Traclet Sébastien.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2018
fast, well packaged. Nothing to complain about...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2018
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2018
Very clear site, easy and pleasant navigation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2018
Choice, fast delivery, well-taken photos, a very good site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2018
This is not my first purchase and it is always a pleasure as there are no surprises
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2018
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2018
As usual, everything is impeccable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2018
perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2018
Lots of choices, excellent site ergonomics, good product quality, correct prices
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2018
Very easy to use
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2018
Well-detailed articles, easy navigation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2018
practical
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2018
Order online but with a size error quickly rectified by phone the same day. The person who answered me was very kind and charming.
The order was delivered quickly and very well packaged. The 2 hats were safe.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2018
Very professional
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2018
The UV hats are sometimes mixed with others. Hence the need to be careful
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2018
I recommend this company for its know-how
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2018
Simple, fast, efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2018
Fast and beautiful item :D Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2018
Good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2018
Good site but I've already told you, not enough items on each page that we have to turn without stopping otherwise a lot of choice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2018
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2018
Punctual site and of impeccable quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/03/2018
Excellent site, I recommend it to internet users for their choice of hats and their qualities.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2018
No problem!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2018
Four
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/04/2018
Nothing to say about quality and speed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2018
Great, beautiful cap received on time. I recommend 200%
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2018
Very clear
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2018
Very good quality of service, quick response, delivery on time!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/04/2018
Perfect order processing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2018
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2018
It’s a serious site that respects deadlines.
I am pleasantly surprised. Really great.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2018
Serious and reliable service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/04/2018
Wide choice, speed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2018
Always on top, choice of quality and price
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