Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 4 and 5 stars

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Acheteur Vérifié

Published on 22/08/2017 à 13h28 following a purchase from 13/08/2017

good product quality

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Acheteur Vérifié

Published on 20/08/2017 à 09h16 following a purchase from 11/08/2017

Well designed and attractive. No issues obtaining additional information by phone, the staff is welcoming, available and knows their subject well!

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Acheteur Vérifié

Published on 19/08/2017 à 15h49 following a purchase from 09/08/2017

Nothing to say! Impeccable site.

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Acheteur Vérifié

Published on 19/08/2017 à 11h29 following a purchase from 13/07/2017

PERFECT

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Acheteur Vérifié

Published on 18/08/2017 à 21h46 following a purchase from 10/08/2017

top site with same day shipping however delivery via dpd very slow...

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Acheteur Vérifié

Published on 18/08/2017 à 17h26 following a purchase from 09/08/2017

very beautiful hat, very well packaged, received quickly, everything perfect!!!

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Acheteur Vérifié

Published on 18/08/2017 à 17h18 following a purchase from 10/08/2017

Very easy to access.

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Acheteur Vérifié

Published on 18/08/2017 à 17h03 following a purchase from 09/08/2017

Serious, customer advice and fast delivery. Highly recommend without hesitation!

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Acheteur Vérifié

Published on 18/08/2017 à 17h01 following a purchase from 09/08/2017

Beautiful products! Impeccable and fast delivery to the relay.

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Acheteur Vérifié

Published on 18/08/2017 à 16h37 following a purchase from 09/08/2017

Very good customer service

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Acheteur Vérifié

Published on 17/08/2017 à 19h25 following a purchase from 04/08/2017

Fast delivery! Thank you! Just a small note to add: the hat was very well wrapped in tissue paper but was not 'secured' in the box... Maybe you could add paper scraps or flakes or bubbles to prevent the hat from wobbling in the box?

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Acheteur Vérifié

Published on 17/08/2017 à 19h24 following a purchase from 05/08/2017

Beautiful choice and easy to order

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Acheteur Vérifié

Published on 17/08/2017 à 13h20 following a purchase from 22/07/2017

the true French beret comfortable and so beautiful to touch and to see....

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Acheteur Vérifié

Published on 17/08/2017 à 13h11 following a purchase from 08/08/2017

For your information, I am posting the warranty today, thank you for sending it to the appropriate person if necessary

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Acheteur Vérifié

Published on 17/08/2017 à 12h55 following a purchase from 09/08/2017

Hats! And in every style: brilliant!

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Acheteur Vérifié

Published on 17/08/2017 à 12h54 following a purchase from 08/08/2017

Excellent

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Acheteur Vérifié

Published on 17/08/2017 à 12h38 following a purchase from 08/08/2017

A lot of choices, fast delivery, beautiful product

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Acheteur Vérifié

Published on 17/08/2017 à 12h35 following a purchase from 31/07/2017

Fast delivery and in good condition.

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Acheteur Vérifié

Published on 17/08/2017 à 09h02 following a purchase from 18/06/2017

Excellent quality and careful delivery. Responsive and efficient after-sales service!

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Acheteur Vérifié

Published on 16/08/2017 à 23h36 following a purchase from 05/08/2017

perfect for boaters

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Acheteur Vérifié

Published on 16/08/2017 à 18h20 following a purchase from 06/08/2017

excellent and fast service

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Acheteur Vérifié

Published on 16/08/2017 à 17h15 following a purchase from 06/08/2017

Well made, pleasant for sailing. Hats off!

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Acheteur Vérifié

Published on 16/08/2017 à 16h17 following a purchase from 03/08/2017

good

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Acheteur Vérifié

Published on 16/08/2017 à 15h12 following a purchase from 07/08/2017

Great site very readable serious company

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Acheteur Vérifié

Published on 16/08/2017 à 14h09 following a purchase from 07/08/2017

Precise and easy presentation

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Acheteur Vérifié

Published on 16/08/2017 à 13h56 following a purchase from 06/08/2017

Fast shipping, quality product

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Acheteur Vérifié

Published on 16/08/2017 à 13h54 following a purchase from 08/08/2017

Serious quality punctuality

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Acheteur Vérifié

Published on 15/08/2017 à 20h16 following a purchase from 04/08/2017

Good delivery times.

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Acheteur Vérifié

Published on 15/08/2017 à 17h30 following a purchase from 06/08/2017

Very good. Just one regret, no photos on the model.

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Acheteur Vérifié

Published on 15/08/2017 à 17h23 following a purchase from 01/08/2017

Terrible. I ordered a black bush hat and received a beige one. Really disappointed.

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Response from Chapellerie Traclet Published on 15/08/2017

Hello
Please excuse us for this error. We will resend you the correct color
Best regards
Traclet

Acheteur Vérifié

Published on 15/08/2017 à 16h35 following a purchase from 05/08/2017

Good

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Acheteur Vérifié

Published on 14/08/2017 à 20h25 following a purchase from 01/08/2017

Fast delivery in Corsica to my vacation spot, product completely matching my expectations.

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Acheteur Vérifié

Published on 13/08/2017 à 09h12 following a purchase from 30/07/2017

Trying to change a product is very expensive. They probably have a negotiated return system with a carrier

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Acheteur Vérifié

Published on 12/08/2017 à 17h26 following a purchase from 03/08/2017

For your information, I have already given 'excellent' to all the questions in the first survey... but here, for once, it would almost cool me down.... anyway...

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Acheteur Vérifié

Published on 12/08/2017 à 16h00 following a purchase from 04/08/2017

perfect

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Acheteur Vérifié

Published on 12/08/2017 à 15h21 following a purchase from 03/08/2017

Effective follow-up

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Acheteur Vérifié

Published on 12/08/2017 à 14h46 following a purchase from 04/08/2017

Huge choice and very good advice (by email and phone)

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Acheteur Vérifié

Published on 12/08/2017 à 13h25 following a purchase from 03/08/2017

Great choice of hats in terms of shapes and colors

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Acheteur Vérifié

Published on 12/08/2017 à 12h39 following a purchase from 04/08/2017

Perfect

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Acheteur Vérifié

Published on 11/08/2017 à 22h28 following a purchase from 02/08/2017

Super product

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