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Rating: 5 out of 5
Speed and efficiency
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 4 and 5 stars
Reset filtersM
Rating: 5 out of 5
Cap conforms to the photo on the site. It is very pretty and comfortable of good quality. Very fast delivery.
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J
Rating: 4 out of 5
Very good
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M
Rating: 5 out of 5
Great hat thank you very much I will come back
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H
Rating: 4 out of 5
After several orders, never disappointed, fast delivery and quality items
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F
Rating: 4 out of 5
Despite fragile package, the box was torn. Return of the package taped.
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S
Rating: 5 out of 5
Pretty hat
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R
Rating: 5 out of 5
Top!
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G
Rating: 5 out of 5
Wide choice, recognized brands, and fair prices, the service is also top-notch!
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B
Rating: 5 out of 5
Fast delivery. Product conforms to the description.
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P
Rating: 5 out of 5
A bit long in delivery, but when I said I needed it by a certain date, they sent it express as soon as they received it so that it arrives on time. Person on the phone very cordial and friendly. I recommend
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L
Rating: 5 out of 5
the site is very well designed, payments are secure and there is a wide choice.
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M
Rating: 5 out of 5
Everything is fine under a beautiful Traclet cap!
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P
Rating: 5 out of 5
Very good site.
Article conforms to the description.
Fast delivery.
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Article conforms to the description.
Fast delivery.
N
Rating: 1 out of 5
Disappointed I didn't receive the order
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Response from Chapellerie Traclet
Good morning
With tracking we can see that the post office can’t deliver your order today
https://www.laposte.fr/outils/suivre-vos-envois?code=CF598291122FR
You have all the information to contact them with the tracking we sent you by email.
Regards,
Traclet
With tracking we can see that the post office can’t deliver your order today
https://www.laposte.fr/outils/suivre-vos-envois?code=CF598291122FR
You have all the information to contact them with the tracking we sent you by email.
Regards,
Traclet
S
Rating: 5 out of 5
Pleasant site. Good advice. Fast and careful shipping.
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J
Rating: 5 out of 5
Very good, very fast.
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P
Rating: 5 out of 5
I have already ordered several times from the site. The company has not usurped its reputation. It is extremely serious with products of very high quality. The first hat I ordered is still in perfect condition. The size range is such that I was able to choose one that fits me perfectly. I highly recommend it.
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J
Rating: 5 out of 5
A failure to process the order despite the transaction being accepted by my bank.
Error corrected by the manager during a phone call, which allowed me to receive my order on time thanks to express delivery.
Thank you to him for his responsiveness and kindness.
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Error corrected by the manager during a phone call, which allowed me to receive my order on time thanks to express delivery.
Thank you to him for his responsiveness and kindness.
C
Rating: 5 out of 5
Quality products
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F
Rating: 5 out of 5
Great
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P
Rating: 5 out of 5
Very good institution that I highly recommend. Never had delivery problems for any purchases. Products meet my expectations.
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P
Rating: 5 out of 5
Perfect size, durable, completely meets my expectations. I recommend.
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O
Rating: 5 out of 5
Very nice cap, fast delivery, thank you!
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M
Rating: 5 out of 5
A lot of choices with ease of finding the desired hat.
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I
Rating: 4 out of 5
I am satisfied with my purchase. The only downside is that I ordered on 21/05/2025 with a delivery time announced of 3 to 4 weeks. Immediate order confirmation but no further information until 28/07 (the day of my departure on vacation). Effective delivery on 15/07, a week after my return from vacation. I would have liked to be informed of the delivery delay. The day before my vacation, I had to buy a hat!
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P
Rating: 5 out of 5
very good site, always very satisfied!
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I
Rating: 5 out of 5
Fast delivery, careful packaging. The item is elegant with beautiful finishes; the visor is wide and protects the eyes well.
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P
Rating: 5 out of 5
Very satisfied.
I was delivered quickly (2-3 days), I made a mistake on the size, I returned the hat and then Traclet quickly sent me the correct size again.
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I was delivered quickly (2-3 days), I made a mistake on the size, I returned the hat and then Traclet quickly sent me the correct size again.
C
Rating: 4 out of 5
Good description of the hats.
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Y
Rating: 5 out of 5
Deadlines, package, content... everything perfect
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M
Rating: 5 out of 5
Conforms to my expectations, very good quality-price ratio and fast delivery. What more could you ask for?
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J
Rating: 1 out of 5
I just received my hat! Bad surprise: Not the same color, not the same band, not the same interior, nothing to do with the photo on your site. Very unhappy. (Not the same model). Traveller Dundee Felt Loden Hat - Aussie Apparel. Reference: 12804. I doubt it comes from Australia!
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to hear that your experience did not meet your expectations and that the hat received did not match the description on our site.
Please excuse us if we made a mistake.
Thank you for sending us the received photos by email at [email protected]
So we can proceed with sending the correct model.
Remaining at your disposal
Best regards,
Traclet Sébastien
We are sincerely sorry to hear that your experience did not meet your expectations and that the hat received did not match the description on our site.
Please excuse us if we made a mistake.
Thank you for sending us the received photos by email at [email protected]
So we can proceed with sending the correct model.
Remaining at your disposal
Best regards,
Traclet Sébastien
L
Rating: 5 out of 5
Hat of very good quality, perfect packaging, the hat arrived without creases.
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P
Rating: 4 out of 5
Nice presentation of the site, quality item received. Thank you.
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M
Rating: 5 out of 5
Very good item received quickly and of quality
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D
Rating: 4 out of 5
A small flaw on one of the hats....
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A
Rating: 5 out of 5
Very satisfied
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O
Rating: 5 out of 5
Very responsive customer service, I had made a mistake on the size of a product, the response to my email was immediate and everything was corrected.
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M
Rating: 5 out of 5
Perfect, the purchased product meets my expectations and is in accordance with the description.
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