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Français J
Rating: 5 out of 5
Great choice, beautiful quality and always satisfied
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 4 and 5 stars
Reset filtersM
Rating: 5 out of 5
Excellent service
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F
Rating: 5 out of 5
Satisfactory
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A
Rating: 5 out of 5
Good quality, fast delivery
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L
Rating: 5 out of 5
The choice is immense but navigation is easy among all the options, however I would have liked to have more details especially about the inside of the hat, around the head,
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F
Rating: 5 out of 5
Everything was very simple. Hat arrived in perfect condition!
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M
Rating: 5 out of 5
Cap chosen meets my expectations
Fast delivery
Perfect!
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Fast delivery
Perfect!
C
Rating: 5 out of 5
Perfect, excellent communication, I recommend
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Y
Rating: 1 out of 5
The hat received does not correspond at all to the image on the site
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Response from Chapellerie Traclet
Hello,
Yes, please excuse us for this issue, our straw manufacturer has changed, and the quality of the bowler hat is much coarser. We propose to remake it and send it back to you within 2 weeks.
Best regards,
Traclet Sébastien
Yes, please excuse us for this issue, our straw manufacturer has changed, and the quality of the bowler hat is much coarser. We propose to remake it and send it back to you within 2 weeks.
Best regards,
Traclet Sébastien
J
Rating: 5 out of 5
Everything perfect as always at Traclet!
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A
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
I recommend. Pleasant site, super fast delivery
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L
Rating: 5 out of 5
perfect product and compliant. fast delivery.. Nothing to report
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F
Rating: 5 out of 5
very good.
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D
Rating: 5 out of 5
Perfect, fast processing, fast delivery
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T
Rating: 5 out of 5
Excellent service for an order on the website. The recipient to whom the Panama cordobes was addressed is very happy and so am I.
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P
Rating: 5 out of 5
Easy to use. Lots of choices for quality products.
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J
Rating: 5 out of 5
Quality product quickly delivered
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D
Rating: 5 out of 5
Nothing, both caps are very good
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R
Rating: 5 out of 5
Good product
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M
Rating: 5 out of 5
Super nothing to report
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P
Rating: 4 out of 5
Very suitable navigation on the site.
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O
Rating: 5 out of 5
Order compliant, delivered quickly. The cap is very stylish! However, it still lacks a photo with the cap worn on the Traclet site.
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L
Rating: 5 out of 5
compliant with the order
good quality
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good quality
R
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend!
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S
Rating: 5 out of 5
Hat even more beautiful than in the photo. Perfect size (although it is in T.U);
Very nice quality of material.
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Very nice quality of material.
L
Rating: 5 out of 5
Perfect!
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A
Rating: 5 out of 5
Everything was perfect. Thank you!
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A
Rating: 5 out of 5
Despite the announced long delivery times, my order arrived very quickly, the hat is of impeccable quality
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F
Rating: 5 out of 5
Order received quickly
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T
Rating: 5 out of 5
The navigation is clear, we have a lot of filters which is appreciated.
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T
Rating: 5 out of 5
Everything is perfect, I couldn't say better...
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N
Rating: 5 out of 5
Very good, nothing to say
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M
Rating: 5 out of 5
I appreciated the quality of the packaging
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J
Rating: 1 out of 5
NOT SATISFIED WITH THE ORDER? NOT SATISFIED WITH THE COLOR AND CUSTOMER SERVICE.
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that you are not satisfied with your order and the color of the product.
You ordered a long visor navy cap, which you chose to change before shipping.
We have done this correctly, with the new reference requested.
What more can we do to satisfy you?
THANK YOU for your feedback as we do our best.
Remaining at your disposal
Best regards,
Traclet Sebastien
We are sincerely sorry to learn that you are not satisfied with your order and the color of the product.
You ordered a long visor navy cap, which you chose to change before shipping.
We have done this correctly, with the new reference requested.
What more can we do to satisfy you?
THANK YOU for your feedback as we do our best.
Remaining at your disposal
Best regards,
Traclet Sebastien
Y
Rating: 5 out of 5
Excellent site
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P
Rating: 5 out of 5
Very satisfied with the product and delivery times
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Y
Rating: 5 out of 5
Very good, a lot of choices, very fast delivery, quality of products is pure happiness
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M
Rating: 5 out of 5
Easy to use site
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C
Rating: 5 out of 5
Having a size filter would be a plus
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