Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1, 4 and 5 stars

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D
Didier M.
Rating: 5 out of 5
following a purchase from 31/05/2025
Perfect conforms to expectations
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Laurent V.
Rating: 5 out of 5
following a purchase from 31/05/2025
The reference for a quality purchase with top products. Thanks to the whole team
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Monique H.
Rating: 5 out of 5
following a purchase from 02/06/2025
nice edge, pleasant material
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Daniel C.
Rating: 4 out of 5
following a purchase from 01/06/2025
Easy to place an order, fast delivery.
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Jacques P.
Rating: 4 out of 5
following a purchase from 01/06/2025
beautiful style and good quality
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Arnaud T.
Rating: 4 out of 5
following a purchase from 01/06/2025
The products are of good quality and the delivery is fast. Too bad the comment on the ordered hat misled me and that the exchange is at my expense...
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Evelyne G.
Rating: 5 out of 5
following a purchase from 23/05/2025
Quality and seriousness of the company
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C
Cyril F.
Rating: 5 out of 5
following a purchase from 29/05/2025
Very efficient and ultra-fast. As always.
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Ornella Bellemare D.
Rating: 1 out of 5
following a purchase from 10/05/2025
DO NOT ORDER FROM THIS SCAM SITE. I RECEIVED AN ITEM WITH A LOT OF DEFECTS (NOTABLY IN THE SEAMS). WANTING TO RETURN THE ITEM, THE SELLER REFUSES TO REFUND MY SHIPPING COSTS OF 25€.
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that your experience with our service did not meet your expectations.
Regarding the visor, it has seams that, as shown in the photos, are not perfect. For a visor model priced at 12 euros, it is understandable that, as shown in the photos, it is not perfect.
Moreover, the model received and the one photographed on the site show the seams.
We do accept returns, but as indicated on the site, we do not cover return shipping costs.
Best regards,
Traclet
A
Abdel Malik E.
Rating: 5 out of 5
following a purchase from 24/04/2025
I have been a customer for over 13 years and have always been very satisfied. I would like to thank Mr. TRACLET for his honesty, kindness, and professionalism. Abdelmalik
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Bruno G.
Rating: 5 out of 5
following a purchase from 27/05/2025
Serious and fast site
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Jean-Jacques F.
Rating: 5 out of 5
following a purchase from 29/05/2025
Impeccable
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C
Claude F.
Rating: 4 out of 5
following a purchase from 08/05/2025
Item in restocking
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Thierry A.
Rating: 5 out of 5
following a purchase from 27/05/2025
Product very well packaged and in accordance with the advertisement, beautiful hat!
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Patrick M.
Rating: 5 out of 5
following a purchase from 29/05/2025
Item conforms to the description and my expectations. Speed in processing the order and receipt within the deadlines. Very satisfied.
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Beatrice R.
Rating: 5 out of 5
following a purchase from 26/05/2025
N/A
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Sandra Z.
Rating: 5 out of 5
following a purchase from 29/05/2025
very satisfied with the product, fast delivery
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Marie M.
Rating: 5 out of 5
following a purchase from 16/05/2025
Superb hat
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Robin H.
Rating: 5 out of 5
following a purchase from 27/05/2025
Great and simple
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Artur G.
Rating: 5 out of 5
following a purchase from 26/05/2025
All good, happy with a Stetson Michigan wool felt hat I purchased, outstanding product and quality, best prices compared to other shops. Quick delivery too. Big thanks to Traclet.
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L
Lucien T.
Rating: 5 out of 5
following a purchase from 29/05/2025
Everything is perfect, from the website for the order to the delivery.
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Veronique C.
Rating: 5 out of 5
following a purchase from 29/05/2025
Navigating the site is very easy and clear (delivery time, explanation). Fast delivery by colissimo and perfect packaging, box like new. In short, everything was perfect
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Alexandra V.
Rating: 5 out of 5
following a purchase from 29/05/2025
Superb comfortable cap
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Jade B.
Rating: 4 out of 5
following a purchase from 10/05/2025
The walking stick is very beautiful but I am a bit disappointed because I had requested a customization and it was not done completely... The phrase I asked to be written is missing and a symbol.
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Henri A.
Rating: 5 out of 5
following a purchase from 27/05/2025
Fast delivery, quality packaging, high-end product, reasonable price. Perfect. Thank you
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Alain D.
Rating: 5 out of 5
following a purchase from 24/05/2025
I found the product I wanted among a very large selection
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Pascal C.
Rating: 4 out of 5
following a purchase from 24/05/2025
Good
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Patrice H.
Rating: 5 out of 5
following a purchase from 25/05/2025
Excellent product, I highly recommend!
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René L.
Rating: 5 out of 5
following a purchase from 27/05/2025
Impeccable. Beautiful finish. Completely satisfied.
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Francis G.
Rating: 5 out of 5
following a purchase from 27/05/2025
I am happy with my hat. The size is good. I like it
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Jean-François D.
Rating: 5 out of 5
following a purchase from 26/05/2025
The product is in accordance with the order and the delivery time is respected.
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Ronan P.
Rating: 5 out of 5
following a purchase from 25/05/2025
Sublime
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Romain R.
Rating: 5 out of 5
following a purchase from 23/05/2025
Perfect.
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Pierre R.
Rating: 5 out of 5
following a purchase from 24/05/2025
Finally, Tilley is accessible in France! Wide selection (almost all sizes available). Easy ordering, free and fast delivery.
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Eléonore D.
Rating: 5 out of 5
following a purchase from 18/05/2025
Very satisfied with my straw hat. I can’t wait for it to be warm :) Fast delivery. Impeccable.
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Olivier F.
Rating: 5 out of 5
following a purchase from 22/05/2025
As always, quality products and fast delivery that takes care of the hats.
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Mickaël L.
Rating: 5 out of 5
following a purchase from 26/05/2025
Very fast delivery, and very good value for money for this gambler. Very good.
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Aline T.
Rating: 4 out of 5
following a purchase from 22/05/2025
Beautiful quality gavroche hats but the front part is too rigid. A little flexibility would make your products perfect
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Delhomme R.
Rating: 5 out of 5
following a purchase from 08/05/2025
Princess very satisfied with my order I received my cap in very good condition thank you
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Magali G.
Rating: 5 out of 5
following a purchase from 26/05/2025
Very satisfied with the Customer Service, very responsive and attentive. The product received is of good quality, in line with my expectations.
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