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Français G
Rating: 5 out of 5
Lots of choices, the chosen model is elegant. Buying on the site is simple, many payment methods. Very fast shipping.
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1, 4 and 5 stars
Reset filtersC
Rating: 5 out of 5
Top super
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V
Rating: 5 out of 5
Very easy for navigation
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X
Rating: 5 out of 5
well-made site, allowing for a clear choice.
fast shipping
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fast shipping
A
Rating: 5 out of 5
Very fast delivery and satisfied with my order which corresponds to the ordered product.
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L
Rating: 5 out of 5
Very fast delivery and product conforms to the order
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C
Rating: 5 out of 5
Very satisfied with my order and delivery.
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M
Rating: 5 out of 5
Delivery conforms, perfect packaging
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E
Rating: 5 out of 5
A very beautiful realization! Bravo and thank you for the shipment: well packaged, protected by quality packaging, a magnificent hat!
The French know-how! May it endure thanks to your quality work.
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The French know-how! May it endure thanks to your quality work.
D
Rating: 5 out of 5
Very good
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C
Rating: 4 out of 5
No problem. The delivery took place within the announced timeframe with tracking from BPost. Impeccable delivery
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J
Rating: 4 out of 5
Quite satisfied
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Y
Rating: 5 out of 5
Everything is perfect
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M
Rating: 1 out of 5
I still have not received the product I ordered on 14.04., and now it is 18.05.
You decide for yourself.
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You decide for yourself.
Response from Chapellerie Traclet
Hello,
We completely understand your frustration regarding this delivery delay and we apologize for the inconvenience caused.
According to the tracking, the package was delivered today
https://www.laposte.fr/outils/suivre-vos-envois?code=CF590969505FR
Your experience is important to us, and we are doing our best to improve our services. Please feel free to follow the progress of your order with our team, who is committed to providing you with all the necessary assistance.
Best regards,
The chapellerie-traclet.com team
We completely understand your frustration regarding this delivery delay and we apologize for the inconvenience caused.
According to the tracking, the package was delivered today
https://www.laposte.fr/outils/suivre-vos-envois?code=CF590969505FR
Your experience is important to us, and we are doing our best to improve our services. Please feel free to follow the progress of your order with our team, who is committed to providing you with all the necessary assistance.
Best regards,
The chapellerie-traclet.com team
G
Rating: 5 out of 5
Clear site, no delivery problems
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C
Rating: 1 out of 5
Where is my package? I placed an order almost 2 months ago and it has not arrived and now you are asking for my review???
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Response from Chapellerie Traclet
Dear
With tracking we can see that the parcel is in the post department. Normally you will receive it this week
https://www.laposte.fr/outils/suivre-vos-envois?code=CF591984552FR
Excuse us for the delay
Regards
Traclet
Hello,
We are sincerely sorry to learn that you have not yet received your order after such a long delay. We understand how frustrating this can be and we thank you for your patience. Your feedback is essential for us to improve our service and we will do everything we can to assist you in this situation.
Best regards,
The Chapellerie Traclet team
With tracking we can see that the parcel is in the post department. Normally you will receive it this week
https://www.laposte.fr/outils/suivre-vos-envois?code=CF591984552FR
Excuse us for the delay
Regards
Traclet
Hello,
We are sincerely sorry to learn that you have not yet received your order after such a long delay. We understand how frustrating this can be and we thank you for your patience. Your feedback is essential for us to improve our service and we will do everything we can to assist you in this situation.
Best regards,
The Chapellerie Traclet team
J
Rating: 5 out of 5
Everything was perfect
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D
Rating: 5 out of 5
An excellent service.
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M
Rating: 5 out of 5
The item corresponds well to my order, and delivery on time....
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C
Rating: 5 out of 5
Very good just taken by the wind by the very good large visor fortunately there is the attachment by the neck
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J
Rating: 5 out of 5
Perfect
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P
Rating: 4 out of 5
Order respected, fast shipping, respect for requests
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A
Rating: 5 out of 5
as always very careful packaging, item conforms and of good quality
thank you
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thank you
C
Rating: 5 out of 5
Easy navigation and article searches.
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B
Rating: 5 out of 5
Serious and quality.
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C
Rating: 5 out of 5
Delivery announced within 48h = deadline respected. Very good quality products.
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C
Rating: 5 out of 5
Nothing to report
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Y
Rating: 5 out of 5
Interesting site and rich in choices
A 3D animated view modeling would be a plus.
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A 3D animated view modeling would be a plus.
M
Rating: 5 out of 5
Easy to navigate site.;
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A
Rating: 5 out of 5
Item presented in a very explicit manner on the site. Additional information on the size easily obtained by phone. Fast delivery and perfect packaging.
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C
Rating: 5 out of 5
very beautiful work
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P
Rating: 5 out of 5
Order received quickly, small downside the box was torn but the item was intact. Beautiful quality I recommend.
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P
Rating: 5 out of 5
The cap is very beautiful and carefully packaged. Responses to emails are quick.
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P
Rating: 1 out of 5
Unfortunately, I cannot leave a positive review. Some issues with my hat, which is beautiful, arrived deformed and with poorly made seams. After sending photos to customer service, I received no response. Basically, the seams are
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Response from Chapellerie Traclet
perfect
J
Rating: 5 out of 5
Fast shipping. Quality product. Perfect size.
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J
Rating: 5 out of 5
Easy and efficient navigation.
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B
Rating: 5 out of 5
Quality product, perfectly in line with the description. Delivery on time. Very satisfactory experience.
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P
Rating: 5 out of 5
Beautiful white linen Borsa Fedora hat, nice quality, comfortable and chic. The sales and after-sales service from Traclet is perfect and responsive, as always. And as always, fast delivery, in this case abroad.
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V
Rating: 5 out of 5
Product perfectly matches the description. Great quality.
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A
Rating: 5 out of 5
Clear and complete site. Fast delivery. Product conforms to the description. Good transaction. Thank you.
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