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Rating: 4 out of 5
Warn people about delivery times
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 4 stars
Reset filtersE
Rating: 1 out of 5
Perfect
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M
Rating: 1 out of 5
Bought a hat advertised as Stetson but in actual fact was a JJs Cap. I have started the return process, however I have found out that as I live in the UK the postage cost doesn’t make this viable. So I’m stuck with a cap I don’t really want.
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Response from Chapellerie Traclet
good morning Mark,
yes, this cap is sold by Stetson and Information in this reference is JJs Cap, it is the same manufacturer
excuse us for this mistake
regards
Traclet
yes, this cap is sold by Stetson and Information in this reference is JJs Cap, it is the same manufacturer
excuse us for this mistake
regards
Traclet
G
Rating: 1 out of 5
Top delivery hats zero
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P
Rating: 4 out of 5
Delivery a bit long
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H
Rating: 4 out of 5
I am satisfied.
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J
Rating: 4 out of 5
Was in restocking but in the end delivered well in 8 days and quality seems to be on point.
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Response from Chapellerie Traclet
Hello Jean-François,
We warmly thank you for your positive feedback! We are delighted to learn that your order was delivered well and that the quality of our products met your expectations.
Your satisfaction is our priority, and we hope to see you again very soon in our online shop.
Best regards,
The Traclet Hat Shop Team
We warmly thank you for your positive feedback! We are delighted to learn that your order was delivered well and that the quality of our products met your expectations.
Your satisfaction is our priority, and we hope to see you again very soon in our online shop.
Best regards,
The Traclet Hat Shop Team
N
Rating: 4 out of 5
Lack of information on delivery times: it was indicated 2 to 3 weeks at the time of ordering and I had no news for 5 weeks
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Response from Chapellerie Traclet
Hello Nicole,
We sincerely thank you for your feedback and are delighted that you chose the Traclet Hat Shop. We take your comment regarding delivery times into account and will strive to improve our communication on this matter.
We hope to see you again soon in our online shop for your future purchases.
Best regards,
The Traclet Hat Shop Team
We sincerely thank you for your feedback and are delighted that you chose the Traclet Hat Shop. We take your comment regarding delivery times into account and will strive to improve our communication on this matter.
We hope to see you again soon in our online shop for your future purchases.
Best regards,
The Traclet Hat Shop Team
L
Rating: 1 out of 5
The package was dropped off at a relay point 2 hours from my home (not the one I requested)
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Response from Chapellerie Traclet
Hello Ludivine,
We are sincerely sorry to learn that your package was delivered to a distant pickup point of your choice. Your satisfaction is very important to us and we would like to understand the situation in order to find a solution with you.
Please do not hesitate to contact us directly so that we can assist you.
Best regards,
The Traclet Hat Shop team.
We are sincerely sorry to learn that your package was delivered to a distant pickup point of your choice. Your satisfaction is very important to us and we would like to understand the situation in order to find a solution with you.
Please do not hesitate to contact us directly so that we can assist you.
Best regards,
The Traclet Hat Shop team.
M
Rating: 1 out of 5
After a return for exchange, I never received my cap complaints
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Response from Chapellerie Traclet
Hello Marc,
We are sincerely sorry to hear that you did not receive your cap after your return for exchange. Your experience does not meet our standards, and we would like to help you resolve this situation. We invite you to contact us directly via private message so that we can find a solution together.
During the return, the request was indeed taken into account but to this day, we have not yet received it.
Have you checked the return of the package?
Best regards,
The Traclet Hat Shop team
We are sincerely sorry to hear that you did not receive your cap after your return for exchange. Your experience does not meet our standards, and we would like to help you resolve this situation. We invite you to contact us directly via private message so that we can find a solution together.
During the return, the request was indeed taken into account but to this day, we have not yet received it.
Have you checked the return of the package?
Best regards,
The Traclet Hat Shop team
C
Rating: 1 out of 5
satisfied with the order
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Response from Chapellerie Traclet
Hello Christian,
We thank you for taking the time to share your opinion. We are delighted that you are satisfied with your order, but we would like to understand what did not meet your expectations in order to improve our service. Please feel free to contact us privately so that we can discuss together.
Sincerely,
The Traclet Hat Shop Team
We thank you for taking the time to share your opinion. We are delighted that you are satisfied with your order, but we would like to understand what did not meet your expectations in order to improve our service. Please feel free to contact us privately so that we can discuss together.
Sincerely,
The Traclet Hat Shop Team
J
Rating: 4 out of 5
Fast after ordering
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Response from Chapellerie Traclet
Hello Jean Paul,
We sincerely thank you for your positive feedback. We are delighted that your order was processed quickly and hope to see you again soon for your next purchase.
Best regards,
The team at Chapellerie Traclet.
We sincerely thank you for your positive feedback. We are delighted that your order was processed quickly and hope to see you again soon for your next purchase.
Best regards,
The team at Chapellerie Traclet.
D
Rating: 1 out of 5
This is the second time I am giving my opinion on this purchase! NO, I AM NOT SATISFIED! I received a hat in the size I ordered, like the three previous ones that fit me perfectly, but this one is TOO BIG! It falls on my nose! TRACLET's response was "return it and order another size." BUT MY SIZE IS ALWAYS THE SAME! So I will return the hat at my expense and request a refund, and then Bye Bye Traclet! FINISHED! Never ordering again!
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Response from Chapellerie Traclet
Hello Daniel,
We are sincerely sorry to hear that you encountered a problem with the size of your hat and that it affected your satisfaction. Your experience is important to us, and we would like to understand your situation better in order to provide you with an appropriate solution.
Please feel free to contact us directly in private so that we can assist you better.
Best regards,
The shop team.
We are sincerely sorry to hear that you encountered a problem with the size of your hat and that it affected your satisfaction. Your experience is important to us, and we would like to understand your situation better in order to provide you with an appropriate solution.
Please feel free to contact us directly in private so that we can assist you better.
Best regards,
The shop team.
R
Rating: 4 out of 5
Pleasant hat....
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Response from Chapellerie Traclet
Hello Rémi,
A big thank you for your warm feedback! We are delighted to hear that you find your hat pleasant. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Team
A big thank you for your warm feedback! We are delighted to hear that you find your hat pleasant. Your satisfaction is our greatest reward.
Best regards,
The Traclet Hat Team
B
Rating: 4 out of 5
Ras
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Response from Chapellerie Traclet
Hello Bruno,
We warmly thank you for your positive review. It is a pleasure to know that you are satisfied with your experience at Chapellerie Traclet.
We remain at your disposal and hope to see you again soon.
The boutique team
We warmly thank you for your positive review. It is a pleasure to know that you are satisfied with your experience at Chapellerie Traclet.
We remain at your disposal and hope to see you again soon.
The boutique team
J
Rating: 4 out of 5
Excellent transaction!
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Response from Chapellerie Traclet
Hello Jean,
We sincerely thank you for your positive feedback! We are delighted to hear that your transaction experience was excellent and we hope to see you soon in our shop.
Best regards,
The Traclet Hat Shop team
We sincerely thank you for your positive feedback! We are delighted to hear that your transaction experience was excellent and we hope to see you soon in our shop.
Best regards,
The Traclet Hat Shop team
N
Rating: 4 out of 5
quality corresponds well to the idea I had when observing the photos
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C
Rating: 1 out of 5
The hat sent is not the one ordered. Customer service is almost non-existent. I have to return the hat before they send me the one I ordered. But since they don't give me a return label, I won't receive the hat which is a birthday gift for August 29. In short, avoid this site which creates problems and is unable to resolve them quickly.
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Response from Chapellerie Traclet
Hello Christian,
We are sincerely sorry to learn that the hat you received does not match your order and that you have encountered difficulties with our customer service. Please know that we are keen to resolve this type of situation and we invite you to contact us directly so that we can find a satisfactory solution together.
Best regards,
The Traclet Hat Shop Team.
We are sincerely sorry to learn that the hat you received does not match your order and that you have encountered difficulties with our customer service. Please know that we are keen to resolve this type of situation and we invite you to contact us directly so that we can find a satisfactory solution together.
Best regards,
The Traclet Hat Shop Team.
J
Rating: 4 out of 5
Cap of very good quality
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M
Rating: 4 out of 5
This hat meets my expectations.
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C
Rating: 1 out of 5
Hello, I chose the hat because it had a cord to attach it. However, upon receipt, this is not the case. In case of wind, the hat flies away. This means I can only use it in calm weather. Best regards,
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Response from Chapellerie Traclet
Hello Chantal,
We understand your disappointment regarding the hat and we are sincerely sorry for this situation. For this model, we do not indicate that it has a cord, the photo is taken on a display stand but at no time do we indicate a cord to attach it.
If needed, we can send you one by mail.
Best regards,
The boutique team.
We understand your disappointment regarding the hat and we are sincerely sorry for this situation. For this model, we do not indicate that it has a cord, the photo is taken on a display stand but at no time do we indicate a cord to attach it.
If needed, we can send you one by mail.
Best regards,
The boutique team.
E
Rating: 1 out of 5
The 2 hats are very beautiful. BUT: the delivery time indicated at the order was not respected at all. I received the grouped order almost three weeks too late. I needed one of the hats for my vacation and it was therefore missed. This is not acceptable from the seller.
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Response from Chapellerie Traclet
Hello Elisabeth,
Thank you for taking the time to share your experience. We are delighted that you like the hats, but we are truly sorry to learn that the delivery time was not respected. We attach great importance to your satisfaction and would like to discuss this situation with you to find a solution.
Please feel free to contact us directly so that we can assist you in the best way possible.
Sincerely,
The Traclet Hat Team
Thank you for taking the time to share your experience. We are delighted that you like the hats, but we are truly sorry to learn that the delivery time was not respected. We attach great importance to your satisfaction and would like to discuss this situation with you to find a solution.
Please feel free to contact us directly so that we can assist you in the best way possible.
Sincerely,
The Traclet Hat Team
D
Rating: 4 out of 5
Beautiful cap but a very long delay (2 and a half months) without spontaneous information from Traclet
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M
Rating: 4 out of 5
Thank you for the order, well received.
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D
Rating: 4 out of 5
Hello unfortunately the suspenders are not designed for people of larger build you should make them 10 cm longer thank you
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E
Rating: 1 out of 5
damaged package received in mailbox, poor delivery choice by the site
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Response from Chapellerie Traclet
Hello Emmanuelle,
We are sincerely sorry to hear that your package arrived damaged and that this affected your experience with our store. We understand your disappointment and apologize for this inconvenience.
We invite you to contact us privately so that we can find a solution together.
our email is [email protected]
Best regards,
The Traclet Hat Shop team
We are sincerely sorry to hear that your package arrived damaged and that this affected your experience with our store. We understand your disappointment and apologize for this inconvenience.
We invite you to contact us privately so that we can find a solution together.
our email is [email protected]
Best regards,
The Traclet Hat Shop team
S
Rating: 4 out of 5
delivery as expected
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Response from Chapellerie Traclet
Hello Sylvain,
Thank you for your positive feedback! We are delighted to know that your delivery went as planned. Your satisfaction is our priority and your encouragement motivates us to continue providing you with the best possible service.
Best regards,
The Chapellerie Traclet team.
Thank you for your positive feedback! We are delighted to know that your delivery went as planned. Your satisfaction is our priority and your encouragement motivates us to continue providing you with the best possible service.
Best regards,
The Chapellerie Traclet team.
F
Rating: 1 out of 5
I had already purchased this same model several years ago, satisfied with the previous purchase, I have repeated.
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Response from Chapellerie Traclet
Hello Felix,
We are sincerely sorry to hear that your experience with our shop did not meet your expectations, especially after a previous purchase that satisfied you. We would very much like to discuss this with you to understand what happened and find a solution together.
We thank you for your understanding and remain at your disposal for private discussions.
Best regards,
The boutique team
We are sincerely sorry to hear that your experience with our shop did not meet your expectations, especially after a previous purchase that satisfied you. We would very much like to discuss this with you to understand what happened and find a solution together.
We thank you for your understanding and remain at your disposal for private discussions.
Best regards,
The boutique team
T
Rating: 4 out of 5
I did not have an "experience", I just went to the store to try on hats and bought one. I am satisfied, and I especially thank the people who brought the sought model from the depot.
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Response from Chapellerie Traclet
Hello Thierry,
We sincerely thank you for your positive feedback. We are delighted to hear that you found the hat that suited you and that our team was able to help you retrieve it. We hope you will have the opportunity to come back and discover other models.
Best regards,
The Chapellerie Traclet team
We sincerely thank you for your positive feedback. We are delighted to hear that you found the hat that suited you and that our team was able to help you retrieve it. We hope you will have the opportunity to come back and discover other models.
Best regards,
The Chapellerie Traclet team
A
Rating: 4 out of 5
Delivery time too long
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Response from Chapellerie Traclet
Hello Aurelien,
Thank you very much for your positive feedback and your rating of 4/5. We are delighted that you enjoyed your experience, but we also understand that the delivery time did not meet your expectations. We are constantly working to improve our services and your comments are valuable to us.
We wish you an excellent day,
The Chapellerie Traclet team.
Thank you very much for your positive feedback and your rating of 4/5. We are delighted that you enjoyed your experience, but we also understand that the delivery time did not meet your expectations. We are constantly working to improve our services and your comments are valuable to us.
We wish you an excellent day,
The Chapellerie Traclet team.
S
Rating: 4 out of 5
missing the cord to hold the hat, link that was represented in the photo, however the hat itself is of nice quality
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D
Rating: 1 out of 5
I still haven't received the hat, it's been fifteen days since I ordered and paid for it, I am angry, I was told 24 to 48 hours for delivery and nothing.
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Response from Chapellerie Traclet
Hello Denis,
Thank you for your message and I completely understand your frustration regarding the delivery time of your order.
Indeed, the order was placed at 5 PM and it was sent the next day.
Ref. Request
260729085594
Package No.
6A07287541547
A complaint has even been made since.
Shipped Shipped 07/23/2026 6:04:16 PM
Payment made 07/22/2026 5:19:04 PM
We are doing everything possible to ensure quality service and I invite you to contact us directly so that we can examine your situation and provide you with a quick solution.
Best regards,
The Chapellerie Traclet team.
Thank you for your message and I completely understand your frustration regarding the delivery time of your order.
Indeed, the order was placed at 5 PM and it was sent the next day.
Ref. Request
260729085594
Package No.
6A07287541547
A complaint has even been made since.
Shipped Shipped 07/23/2026 6:04:16 PM
Payment made 07/22/2026 5:19:04 PM
We are doing everything possible to ensure quality service and I invite you to contact us directly so that we can examine your situation and provide you with a quick solution.
Best regards,
The Chapellerie Traclet team.
J
Rating: 1 out of 5
Did not receive the ordered product but another, you will no longer have my clientele.
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Response from Chapellerie Traclet
Hello Joel,
We are sorry to hear that you encountered a problem with your order. Your satisfaction is important to us and we want to resolve this situation as quickly as possible. We invite you to contact us directly so that we can assist you.
Best regards,
The store team.
We are sorry to hear that you encountered a problem with your order. Your satisfaction is important to us and we want to resolve this situation as quickly as possible. We invite you to contact us directly so that we can assist you.
Best regards,
The store team.
L
Rating: 1 out of 5
Very nice fabric but the edge is made of cardboard, and the model does not suit me because I don't have much hair. So the cap is not filled and falls on the skull. I will return it.
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G
Rating: 4 out of 5
-
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Response from Chapellerie Traclet
Hello Gilles,
We sincerely thank you for your positive feedback. We are delighted to know that you are satisfied with your experience with our shop.
Best regards,
The Traclet Hat Shop Team.
We sincerely thank you for your positive feedback. We are delighted to know that you are satisfied with your experience with our shop.
Best regards,
The Traclet Hat Shop Team.
J
Rating: 1 out of 5
Hello, at the time I placed my order, I realized that I had made a SIZE ERROR, I ordered 2 straw hats of 52cm, instead of 1 of 52 cm and 1 of 53 cm, I asked if I could correct it, and in my emails I was told YES!!! TODAY, I find myself with 2 straw hats of 52 cm. Where is the customer service? No, I am not satisfied. The straw hats are of excellent quality, BUT !!!!
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Response from Chapellerie Traclet
Hello Jacqueline,
Thank you for taking the time to share your experience. We are pleased to hear that you are satisfied with the quality of the straw hats, but we regret that the management of your order did not meet your expectations.
Is the delivery note correctly indicating 1/52 1/53?
Thank you for your feedback, we will proceed to send the correct size.
Best regards,
The Traclet Hat Shop team.
Thank you for taking the time to share your experience. We are pleased to hear that you are satisfied with the quality of the straw hats, but we regret that the management of your order did not meet your expectations.
Is the delivery note correctly indicating 1/52 1/53?
Thank you for your feedback, we will proceed to send the correct size.
Best regards,
The Traclet Hat Shop team.
M
Rating: 4 out of 5
Everything went well.
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Response from Chapellerie Traclet
Hello Mbembe,
We sincerely thank you for your positive feedback. We are delighted to hear that your experience was satisfactory and we hope to see you soon in our online store to discover our new collections.
Best regards,
The Traclet Hat Shop Team
We sincerely thank you for your positive feedback. We are delighted to hear that your experience was satisfactory and we hope to see you soon in our online store to discover our new collections.
Best regards,
The Traclet Hat Shop Team
D
Rating: 1 out of 5
I received my order unfortunately the bucket hat is way too big even though the site states a size S/M which should have fit my head size...
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Response from Chapellerie Traclet
Hello David,
We are sincerely sorry to hear that the bucket hat you received does not meet your expectations in terms of size. Your satisfaction is important to us, and we would like to invite you to contact us privately to find a suitable solution for your situation.
Thank you for your understanding.
The team at the store
We are sincerely sorry to hear that the bucket hat you received does not meet your expectations in terms of size. Your satisfaction is important to us, and we would like to invite you to contact us privately to find a suitable solution for your situation.
Thank you for your understanding.
The team at the store
A
Rating: 4 out of 5
Too bad some products are not as they are supposed to be made in France
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C
Rating: 1 out of 5
Exchange not received after 3 weeks and no news. This is not customer service!
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Response from Chapellerie Traclet
Hello Cyrille,
We understand your disappointment and we are sorry for this situation.
An email was sent to you indicating size M in stock and that we were waiting for it from Stetson.
Did you not receive it?
Best regards,
The boutique team.
We understand your disappointment and we are sorry for this situation.
An email was sent to you indicating size M in stock and that we were waiting for it from Stetson.
Did you not receive it?
Best regards,
The boutique team.