Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Hello,
Thank you for taking the time to share your experience, even though we are sorry to learn that your order has been delayed. Our manufacturer had a delay in production.
We hope that the hat gives you complete satisfaction.
Best regards,
Traclet
D
Dominique L.
Rating: 4 out of 5
following a purchase from 26/06/2025
Cap compliant. The size is good and the navy blue cotton fabric does not fade in the wash. The fabric is a bit thick for hot weather. UV protection 40+
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Michel N.
Rating: 1 out of 5
following a purchase from 21/06/2025
Hello, the hat is too small, I am disappointed
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that the hat does not meet your expectations in terms of size.
It is certainly possible to exchange for a different size, here is the exchange procedure on the site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Thank you for sharing your experience with us.
Best regards,
Traclet Sebastien
J
Johannes S.
Rating: 4 out of 5
following a purchase from 09/05/2025
Problem with Chronopost pickup station (opening code provided with a 2-day delay after several reminders).
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Joseph M.
Rating: 4 out of 5
following a purchase from 23/06/2025
Difficult navigation because there are so many choices.
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Roland C.
Rating: 4 out of 5
following a purchase from 06/06/2025
The expected quality is well verified, but I think there was a size issue. I wanted hats for young children and they are not the requested sizes. It will be fine for next year.
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Denis H.
Rating: 4 out of 5
following a purchase from 23/06/2025
I am satisfied with my order and delivery. The information on the site lacks rigor. For some products, sometimes high-end, the indications are imprecise or even contradictory.
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Yann L.
Rating: 1 out of 5
following a purchase from 07/05/2025
The hat received does not correspond at all to the image on the site
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Response from Chapellerie Traclet
Hello,
Yes, please excuse us for this issue, our straw manufacturer has changed, and the quality of the bowler hat is much coarser. We propose to remake it and send it back to you within 2 weeks.
Best regards,
Traclet Sébastien
P
Pascal N.
Rating: 4 out of 5
following a purchase from 16/06/2025
Very suitable navigation on the site.
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Jean-Claude V.
Rating: 1 out of 5
following a purchase from 15/06/2025
NOT SATISFIED WITH THE ORDER? NOT SATISFIED WITH THE COLOR AND CUSTOMER SERVICE.
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that you are not satisfied with your order and the color of the product.
You ordered a long visor navy cap, which you chose to change before shipping.
We have done this correctly, with the new reference requested.
What more can we do to satisfy you?
THANK YOU for your feedback as we do our best.
Remaining at your disposal
Best regards,
Traclet Sebastien
Y
Yves L.
Rating: 4 out of 5
following a purchase from 18/06/2025
Easy to find the product
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Patrick F.
Rating: 4 out of 5
following a purchase from 14/06/2025
-
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Christian D.
Rating: 4 out of 5
following a purchase from 15/06/2025
OK for all services. Fast delivery and the product condition is perfect.
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Gerard A.
Rating: 4 out of 5
following a purchase from 15/06/2025
Very pleasant product
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Laurian D.
Rating: 4 out of 5
following a purchase from 15/06/2025
Order well received and very satisfied with it.
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Cécile D.
Rating: 4 out of 5
following a purchase from 13/06/2025
Good ergonomics for navigating the site.
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Vincent B.
Rating: 4 out of 5
following a purchase from 14/06/2025
Fast and careful shipping. Good value for money.
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Sébastien D.
Rating: 4 out of 5
following a purchase from 11/06/2025
I really like the site, great choice with prices for all budgets.
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Damien M.
Rating: 4 out of 5
following a purchase from 11/06/2025
Quality hat with a wide selection. I recommend.
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Gilles M.
Rating: 4 out of 5
following a purchase from 12/06/2025
Delivery confirmed to expectations.
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Joëlle C.
Rating: 4 out of 5
following a purchase from 11/06/2025
Nice hat, but not at all malleable, too bad! You can't shape it as you wish...
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Pekka L.
Rating: 4 out of 5
following a purchase from 21/03/2025
The hat is as I ordered but it was delivered much later than anticipated and only after I had sent them an inquiry about when it would be delivered.
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Sandra M.
Rating: 4 out of 5
following a purchase from 09/06/2025
I received the cap which looks very good but it's a gift so we'll see if it fits in the long term.
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Marie Pierre M.
Rating: 4 out of 5
following a purchase from 09/06/2025
Speed of delivery and excellent communication about the shipment of the package.
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Nicolas D.
Rating: 1 out of 5
following a purchase from 02/06/2025
Order not received
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that you have not received your order. We understand how frustrating this can be and we thank you for sharing your experience. Please know that we take your feedback very seriously and our team is mobilized to find a quick solution.
A complaint with colissimo will be made first thing this morning.
Your satisfaction is our priority.
Best regards,
Traclet
D
Dominique M.
Rating: 4 out of 5
following a purchase from 04/06/2025
I worried a day too early! Because of the holiday, I was delivered that day. Box and contents in perfect condition. Thank you.
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Léopold S.
Rating: 4 out of 5
following a purchase from 20/05/2025
Quite easy to consult.
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Thomas D.
Rating: 4 out of 5
following a purchase from 31/05/2025
A lot of choices.
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Aleth N.
Rating: 4 out of 5
following a purchase from 29/05/2025
I am satisfied but I don't remember the navigation on the site, I didn't encounter any problems.
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Daniel C.
Rating: 4 out of 5
following a purchase from 01/06/2025
Easy to place an order, fast delivery.
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Jacques P.
Rating: 4 out of 5
following a purchase from 01/06/2025
beautiful style and good quality
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Arnaud T.
Rating: 4 out of 5
following a purchase from 01/06/2025
The products are of good quality and the delivery is fast. Too bad the comment on the ordered hat misled me and that the exchange is at my expense...
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Ornella Bellemare D.
Rating: 1 out of 5
following a purchase from 10/05/2025
DO NOT ORDER FROM THIS SCAM SITE. I RECEIVED AN ITEM WITH A LOT OF DEFECTS (NOTABLY IN THE SEAMS). WANTING TO RETURN THE ITEM, THE SELLER REFUSES TO REFUND MY SHIPPING COSTS OF 25€.
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Response from Chapellerie Traclet
Hello,
We are sorry to learn that your experience with our service did not meet your expectations.
Regarding the visor, it has seams that, as shown in the photos, are not perfect. For a visor model priced at 12 euros, it is understandable that, as shown in the photos, it is not perfect.
Moreover, the model received and the one photographed on the site show the seams.
We do accept returns, but as indicated on the site, we do not cover return shipping costs.
Best regards,
Traclet
C
Claude F.
Rating: 4 out of 5
following a purchase from 08/05/2025
Item in restocking
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Jade B.
Rating: 4 out of 5
following a purchase from 10/05/2025
The walking stick is very beautiful but I am a bit disappointed because I had requested a customization and it was not done completely... The phrase I asked to be written is missing and a symbol.
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Pascal C.
Rating: 4 out of 5
following a purchase from 24/05/2025
Good
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Aline T.
Rating: 4 out of 5
following a purchase from 22/05/2025
Beautiful quality gavroche hats but the front part is too rigid. A little flexibility would make your products perfect
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Pierre V.
Rating: 4 out of 5
following a purchase from 29/04/2025
Good product. However, delivery time is a bit long (over 3 weeks).
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Christophe E.
Rating: 4 out of 5
following a purchase from 03/04/2025
Item ok, meets expectations,
But delivery time much longer than what was announced.
(Announced: 2 to 3 weeks;
Ordered April 3, received May 26!
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Alexia C.
Rating: 4 out of 5
following a purchase from 16/05/2025
Beautiful hat, arrived quickly. I would have liked to have more photos with the hat worn on the head from the front.
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