Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Disappointed by the quality of my purchase, I will no longer shop at chapellerie Traclet
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that your experience with our product did not meet your expectations. Your feedback is valuable and helps us to constantly improve.
We distribute the Stetson brand and we are trying to understand the issue encountered. If this cap does not suit you, there is surely another one that will.
If the Stetson cap does not satisfy you, it is certainly possible to exchange it for another item from a different brand or another Stetson model.
Remaining at your disposal by email or phone 0477714058
Best regards,
Traclet Sébastien
A
Armel A.
Rating: 4 out of 5
following a purchase from 10/04/2025
Very satisfied with my order
Too bad no one warned us about delivery delays
After a month I had to call.
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Dominique P.
Rating: 4 out of 5
following a purchase from 14/05/2025
Navigation on the site very easy, fast delivery and meets expectations.
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Marie F.
Rating: 4 out of 5
following a purchase from 17/05/2025
Light elegant good protection
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Frédéric B.
Rating: 4 out of 5
following a purchase from 15/05/2025
nothing to say
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Fabrice B.
Rating: 4 out of 5
following a purchase from 16/05/2025
Beautiful hat, satisfied with this purchase
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Isabelle J.
Rating: 4 out of 5
following a purchase from 17/05/2025
product corresponds well to the image on the site, very well packaged, very good quality/price ratio. Fast delivery
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Julien T.
Rating: 4 out of 5
following a purchase from 15/05/2025
great
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Camille D.
Rating: 4 out of 5
following a purchase from 05/05/2025
No problem. The delivery took place within the announced timeframe with tracking from BPost. Impeccable delivery
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Julie L.
Rating: 4 out of 5
following a purchase from 14/05/2025
Quite satisfied
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Mladena D.
Rating: 1 out of 5
following a purchase from 25/04/2025
I still have not received the product I ordered on 14.04., and now it is 18.05.
You decide for yourself.
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Response from Chapellerie Traclet
Hello,
We completely understand your frustration regarding this delivery delay and we apologize for the inconvenience caused.
According to the tracking, the package was delivered today
https://www.laposte.fr/outils/suivre-vos-envois?code=CF590969505FR
Your experience is important to us, and we are doing our best to improve our services. Please feel free to follow the progress of your order with our team, who is committed to providing you with all the necessary assistance.
Best regards,
The chapellerie-traclet.com team
C
Casey L.
Rating: 1 out of 5
following a purchase from 03/04/2025
Where is my package? I placed an order almost 2 months ago and it has not arrived and now you are asking for my review???
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Response from Chapellerie Traclet
Dear
With tracking we can see that the parcel is in the post department. Normally you will receive it this week
https://www.laposte.fr/outils/suivre-vos-envois?code=CF591984552FR
Excuse us for the delay
Regards
Traclet
Hello,
We are sincerely sorry to learn that you have not yet received your order after such a long delay. We understand how frustrating this can be and we thank you for your patience. Your feedback is essential for us to improve our service and we will do everything we can to assist you in this situation.
Best regards,
The Chapellerie Traclet team
P
Philippe L.
Rating: 4 out of 5
following a purchase from 14/05/2025
Order respected, fast shipping, respect for requests
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Patricia B.
Rating: 1 out of 5
following a purchase from 11/05/2025
Unfortunately, I cannot leave a positive review. Some issues with my hat, which is beautiful, arrived deformed and with poorly made seams. After sending photos to customer service, I received no response. Basically, the seams are
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Response from Chapellerie Traclet
perfect
M
Maryse V.
Rating: 4 out of 5
following a purchase from 11/05/2025
Satisfied with my order, conforms to the description on the site and fast delivery
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Renato D.
Rating: 4 out of 5
following a purchase from 05/05/2025
The protection of the hats needs to be improved so that they do not arrive dented at their destinations
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Christian C.
Rating: 4 out of 5
following a purchase from 04/05/2025
Color slightly lighter than in the photo. Great hat
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Francoise C.
Rating: 4 out of 5
following a purchase from 05/05/2025
navigation on the site not very easy to select the desired product. It may also be a matter of habit
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Florian A.
Rating: 4 out of 5
following a purchase from 04/05/2025
Purchase in accordance with the rules, careful packaging, however I would reserve on the transport package partially open upon receipt. But the hat was intact and of good quality.
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Jean-Claude S.
Rating: 4 out of 5
following a purchase from 30/04/2025
Good organization of the site.
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Jean-Paul Z.
Rating: 4 out of 5
following a purchase from 04/05/2025
lack of information on the use of accessories provided with the items, such as, use of Double Pass Chinstrap
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Thierry A.
Rating: 1 out of 5
following a purchase from 30/04/2025
Package not received
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Response from Chapellerie Traclet
Hello,
We are sincerely sorry to learn that you have not received your package. We understand how frustrating this can be and we want to assure you that your satisfaction is our priority.
The order was placed on April 30 at the end of the day, it could not be shipped on May 1 as the post office was not working, the order was shipped on May 2 under the tracking below which indicates that the package is on its way to delivery
https://www.laposte.fr/outils/suivre-vos-envois?code=9M00776730125
A complaint has been made today to the post office to deliver to you quickly and to find an explanation for this delay independent of our will.
Thank you for your understanding.
Best regards,
Traclet Sebastien
M
Michel B.
Rating: 4 out of 5
following a purchase from 28/04/2025
The search engine is not very efficient. The site does not allow sorting by ascending price, for example.
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Ivan P.
Rating: 4 out of 5
following a purchase from 08/04/2025
I have not received my order
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Brigitte D.
Rating: 4 out of 5
following a purchase from 29/04/2025
good size + Quality product fitting well on the head with nice height under the visor
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Isabelle L.
Rating: 4 out of 5
following a purchase from 28/04/2025
well-designed site. The choice made the following steps go smoothly
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Oreste C.
Rating: 4 out of 5
following a purchase from 29/04/2025
Blue cap as mentioned (Göttmann) it is black, but I keep it...
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Frederic N.
Rating: 4 out of 5
following a purchase from 25/04/2025
Very good site.....and with a wide choice and reasonable prices
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Serge S.
Rating: 4 out of 5
following a purchase from 21/04/2025
Fast delivery and in accordance with the description. Too bad that return shipping costs are the responsibility of the buyer.
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Christian P.
Rating: 4 out of 5
following a purchase from 24/04/2025
Your service responded very quickly to my email to confirm the availability in stock of the items I was about to order. As well as on the announced delivery time which was respected. So satisfied.
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Jean-François S.
Rating: 4 out of 5
following a purchase from 25/04/2025
We just received them. Difficult to give an opinion so quickly
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Michel G.
Rating: 4 out of 5
following a purchase from 23/04/2025
of course my sharing
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Olivier L.
Rating: 4 out of 5
following a purchase from 23/04/2025
The delivery and packaging are clean, just lacking something to adjust to the desired size otherwise perfect.
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Hervé G.
Rating: 4 out of 5
following a purchase from 23/04/2025
Beautiful hat matching the description! Fast delivery
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Ghilaine B.
Rating: 4 out of 5
following a purchase from 21/04/2025
well received the items on time, responsive customer service
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Hamid A.
Rating: 1 out of 5
following a purchase from 12/04/2025
The delivered hat does not exactly match the photo of the product.
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Response from Chapellerie Traclet
Hello,
please excuse us if we made a model error.
Please send us a photo at [email protected]
so we can proceed with its exchange for the correct model.
Best regards,
Traclet Sebastien
P
Philippe G.
Rating: 1 out of 5
following a purchase from 16/04/2025
Cannot give a review as I have not received my order
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Response from Chapellerie Traclet
Hello,
Thank you for your feedback and we are sincerely sorry to learn that you have not yet received your order.
According to the colissimo tracking sent by email; the package is waiting for you at the chosen pickup point
https://www.laposte.fr/outils/suivre-vos-envois?code=9H00264204251
the post office and we even sent you the colissimo tracking
Tue. 22/04/2025 - 15:03, Email to Recipient:
« Reminder Pickup Instance »
Email opened on 25/04/2025 at 12:28
Sat. 19/04/2025 - 09:31, Email to Recipient:
« Pickup Instance »
Email opened on 25/04/2025 at 12:26
Thu. 17/04/2025 - 23:07, Email to Recipient:
« Package in transit »
Delivered on 17/04/2025 at 23:10
Therefore, we invite you to go to your pickup point to collect your cap which has been waiting for you for several days.
Best regards,
Traclet Sebastien
B
Bernard N.
Rating: 4 out of 5
following a purchase from 18/03/2025
Perfect.. except for delivery times
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Barbara P.
Rating: 4 out of 5
following a purchase from 09/03/2025
Navigation on the site is easy and we can quickly find the hat we are looking for. The only downside is that when there is a waiting period and a slight delay in delivery we are not informed. We have to call. But the information during the call is effective and we get an answer.
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Yann R.
Rating: 1 out of 5
following a purchase from 02/03/2025
The size of the ordered item does not match
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Response from Chapellerie Traclet
Hello,
please excuse us if we made a mistake.
Please send us a photo of the received size which was 56 cm
What non-compliant size did you receive?
Here is the email to send the photo [email protected]
Remaining at your disposal
Best regards,
Traclet Sébastien
from chapellerie-traclet.com
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