Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
No particular comments regarding the site.
However, no clarification on the delivery time.
Pleasant reception on the phone and possibility of obtaining a different color from the site.
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J
Jacques D.
Rating: 4 out of 5
following a purchase from 04/03/2025
Very good and very fast, well done, keep it up, thank you
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Philippe M.
Rating: 4 out of 5
following a purchase from 04/03/2025
correct product
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René P.
Rating: 4 out of 5
following a purchase from 26/02/2025
Good site
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Philippe M.
Rating: 1 out of 5
following a purchase from 28/02/2025
Size ordered and labeled 60 and actual size 58.
Shape not generous enough compared to the photo
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Response from Chapellerie Traclet
Hello
The warm cap is the traditional model for locomotive drivers.
If the model does not fit, it is of course possible to exchange it.
We have caps either gavroche or Irish which are wider.
As for the size, did you check it with an andrometric?
It is possible once again to exchange it.
Remaining at your disposal
Best regards
Traclet Sébastien
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Philippe L.
Rating: 4 out of 5
following a purchase from 03/03/2025
baba
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Bernard S.
Rating: 4 out of 5
following a purchase from 31/01/2025
Correct delivery.
Delivery time and location not compliant
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Frédéric L.
Rating: 1 out of 5
following a purchase from 19/02/2025
I have never received my order
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Response from Chapellerie Traclet
Hello
According to the tracking, the package has indeed been received.
https://www.laposte.fr/outils/suivre-vos-envois?code=CB347042315FR
The delivery proof with signature has been sent by email.
Two claims have been made to the post office with the certificates and your messages.
Finally, as indicated in our messages; the post office must give you feedback on this delivery which indicates it was delivered to you with a signature and delivery certificate.
We are waiting for the post office's response because to this day the delivery is considered delivered.
Remaining at your disposal
Best regards
Traclet Sébastien
P
Pierre M.
Rating: 4 out of 5
following a purchase from 11/02/2025
I recommend this site
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Michel D.
Rating: 4 out of 5
following a purchase from 02/02/2025
nothing to say
best regards
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Pascal C.
Rating: 4 out of 5
following a purchase from 23/12/2024
The announced delivery time was not respected
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Denis D.
Rating: 4 out of 5
following a purchase from 06/02/2025
Easy access site, relatively fast delivery depending on availability. Average quality item, the inner band of the cap was detached at the junction of the two ends and the final stitching was poorly finished.
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Jacques P.
Rating: 1 out of 5
following a purchase from 11/02/2025
Very good quality.
Sales and after-sales service deplorable.
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Response from Chapellerie Traclet
Hello
Thank you for your message.
What issues are you experiencing with the after-sales service?
Remaining at your disposal
Best regards
Traclet Sébastien
J
Jose Manuel M.
Rating: 1 out of 5
following a purchase from 06/02/2025
The order has not arrived
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Response from Chapellerie Traclet
Good morning
Please excuse this delay in delivery that is beyond our control. According to the tracking, the package will be delivered today.
https://www.laposte.fr/outils/seguimiento-de-sus-envios?code=CF582623706FR
Remaining at your disposal
Sincerely
Traclet
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Deborah B.
Rating: 4 out of 5
following a purchase from 08/02/2025
Satisfied. Fast delivery.
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Odile S.
Rating: 4 out of 5
following a purchase from 07/02/2025
Yes, good
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Philippe V.
Rating: 4 out of 5
following a purchase from 24/01/2025
Good quality, size of the clogs not really suitable
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Theo S.
Rating: 4 out of 5
following a purchase from 12/02/2025
Very good.
Very nice item and of quality.
Size slightly larger but compatible.
Fast and efficient delivery.
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Daniel A.
Rating: 4 out of 5
following a purchase from 11/02/2025
good
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José D.
Rating: 4 out of 5
following a purchase from 08/02/2025
Very good
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Giuseppe M.
Rating: 4 out of 5
following a purchase from 08/02/2025
fast delivery and well packaged
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Jean-Denis C.
Rating: 4 out of 5
following a purchase from 07/02/2025
Very wide choice of hats of all kinds. More precise indications on the size to choose would be welcome, although the essentials are often mentioned. The photos of the more available hats are a bit frustrating.
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Henri Camille T.
Rating: 4 out of 5
following a purchase from 30/01/2025
Between the purchase decision and delivery, the steps of the process are quite fast.
Not very headgear at first glance, the items selected based on their photo and description turned out to be consistent with the prior idea.
Finally, after comparing with other suppliers, it turns out that the models offered are difficult to find elsewhere (the surprise mainly results from the quality of the materials to the touch - an effect that cannot be conveyed via a photo).
In conclusion, beyond the surprise, the fact of having taken the plunge for caps and hats is very satisfying and conclusive (even if the current winter cold has helped a bit and contributed but not too much in the end).
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Tschoupy Modja M.
Rating: 4 out of 5
following a purchase from 03/02/2025
Really well done for the delivery speed
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Christian P.
Rating: 4 out of 5
following a purchase from 02/02/2025
I did not find size 61 in the bob of the color I wanted
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Lucio R.
Rating: 4 out of 5
following a purchase from 11/01/2025
Good product, even if it does not exactly match the image on the site
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Franck J.
Rating: 4 out of 5
following a purchase from 25/01/2025
Adequate search engine and delivery of the package on time
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Yolaine G.
Rating: 1 out of 5
following a purchase from 02/12/2024
I had ordered 2 long night caps, one black and one white, for my son for Christmas. He received a short cap and a long cap. After reporting it by email and phone, I was told they would correct this mistake by sending the long cap with a return slip for the short cap. We are soon in February and my son has received nothing. He even went to the Post Office to ask. Nothing and no news from Traclet despite my phone call saying that my son has received nothing.
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Response from Chapellerie Traclet
Hello
Please excuse us for this error.
We have indeed corrected it by sending you directly by letter the long black cap to your personal address indicated on the invoice.
It was sent by regular mail the day after your call.
We even confirmed this by email on January 21, 2025.
To date, we have not received any feedback from you.
Therefore, please send us an email to confirm the non-receipt in the mailbox indicated on your invoice because on our side the sent letter has not yet returned to us.
Remaining at your disposal
Best regards
Traclet Sébastien
T
Thierry N.
Rating: 4 out of 5
following a purchase from 30/12/2024
Beautiful quality hat
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Frédéric R.
Rating: 4 out of 5
following a purchase from 22/01/2025
Surprised by the price difference announced on an internet platform and that of the Traclet site. I reported it to Tracket.
The difference was €50 ???
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M
Muriel V.
Rating: 4 out of 5
following a purchase from 11/12/2024
Well done cite
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Josiane J.
Rating: 4 out of 5
following a purchase from 14/01/2025
Happy with the products of my order, exactly matching the proposal of the site and perfect size. I take away one star because of delivery issues, only one item out of two in the package. But after contacting TRACLET, the problem was resolved very quickly, the second item was sent again and everything is OK. Surely a small issue at the start of shipping, nothing serious.
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Nil F.
Rating: 4 out of 5
following a purchase from 09/01/2025
Fast service and great choice of hats, very good site.
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Olivier D.
Rating: 4 out of 5
following a purchase from 05/01/2025
Easy to use site to choose an item
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Ronald I.
Rating: 4 out of 5
following a purchase from 10/01/2025
Satisfied with my items purchased from Traclet, recommend this seller
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Pierre B.
Rating: 4 out of 5
following a purchase from 09/01/2025
Insufficient indications for choosing the size. Otherwise, everything is fine.
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Carole R.
Rating: 4 out of 5
following a purchase from 12/01/2025
Very good
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Michel L.
Rating: 4 out of 5
following a purchase from 12/01/2025
Well packaged and seems to be of good quality but it's a gift for a loved one
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Dominique D.
Rating: 4 out of 5
following a purchase from 10/01/2025
Fast and of quality
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Laurent G.
Rating: 4 out of 5
following a purchase from 08/01/2025
Very good
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