Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
When I received my package and opened it, the panama hat was sitting on an angle in the box with a small amount of packing material on top of it. The brim was warped from the pressure. The Deadman's hat was underneath the panama and also was sparsely protected with packing material. There were two cardboard hat rings in the box.... thrown on top of the two hats and useless for protective purposes. The packing material consisted of some tissue paper and some plastic bags. The box was much too large for the contents.
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Response from Chapellerie Traclet
Hello Joseph,
Thank you for your detailed feedback regarding the receipt of your package. We are sincerely sorry to learn that the packaging did not meet your expectations and we understand your disappointment. We invite you to contact us directly so that we can discuss your situation and find a solution together.
Best regards,
The boutique team
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Philiipe J.
Rating: 4 out of 5
following a purchase from 20/06/2026
The products are of good quality. I just waited 19 days (plus 4 days for the July 14 holiday) to retrieve my package.
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Response from Chapellerie Traclet
Hello Philippe,
We sincerely thank you for your feedback and are delighted that you are satisfied with the quality of our products. We hope to see you soon in our online store for new discoveries.
Best regards,
The store team
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Jacques B.
Rating: 4 out of 5
following a purchase from 09/07/2026
No complaints. Goods as described, fast shipping.
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Response from Chapellerie Traclet
Hello Jacques,
We warmly thank you for your positive review. We are delighted that the merchandise suits you and that you appreciated the speed of the shipment. We hope to have the pleasure of seeing you again soon in our store.
Sincerely,
The Traclet Hat Shop Team
J
Jean-Paul B.
Rating: 1 out of 5
following a purchase from 27/06/2026
For now, the hat still hasn't been delivered... Maybe colissimo??
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Response from Chapellerie Traclet
Hello Jean-Paul,
We completely understand your disappointment regarding this delivery delay and we sincerely apologize for it.
According to the colissimo tracking, the package was delivered on July 16.
We invite you to contact us privately so we can resolve this situation as quickly as possible.
Best regards,
The Traclet Hat Team.
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Lily M.
Rating: 4 out of 5
following a purchase from 06/07/2026
Order well received and well packaged
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Response from Chapellerie Traclet
Hello Lily,
We sincerely thank you for your positive feedback. We are delighted that your order was received well and that the packaging met your expectations. We hope to see you very soon in our store for new discoveries.
Best regards,
The Traclet Hat Shop Team.
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Hanna K.
Rating: 4 out of 5
following a purchase from 01/07/2026
Last year, I ordered a hat for my husband. Everything went well. I ordered one for myself (size 55 cm). The label says 55 cm, but it actually measures 53 cm. I would like to return it and order another size. I really like the quality, but the size was a bit different this year.
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Response from Chapellerie Traclet
Hello Hanna,
Thank you for your feedback and your loyalty. We are delighted that you appreciate the quality of our hats and we understand your concern regarding the size.
For the quality, it's normal in 2025, you ordered a natural straw hat while in 2026, you ordered a paper straw hat, hence a different quality of straw and model.
Don't hesitate to contact us for any assistance regarding the return and exchange, we are here to help you.
Best regards,
The Traclet Hat Team.
C
Caroline B.
Rating: 4 out of 5
following a purchase from 06/07/2026
Disappointed by the hat I bought. On the shopping site, you are asked to specify the size 56, 57, 58, etc... only to finally receive a size S, M, or L that does not correspond precisely to your size. The inner band is made of PVC (synthetic leather), which promotes sweating. There are significant color defects in the raffia, poorly placed, which I had to correct with a dye. So it's a meh because at this price, the quality is not there.
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Response from Chapellerie Traclet
Hello Caroline,
Thank you for taking the time to share your experience with us. We are sorry to hear that the hat does not fully meet your expectations and we take your comments regarding the sizes and the quality of the materials into account. Your feedback is valuable to help us improve our products.
Best regards,
The Traclet Hat Team.
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Antoine L.
Rating: 4 out of 5
following a purchase from 04/07/2026
Beautiful cap that adds style and comfortable in cotton
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Jacques P.
Rating: 4 out of 5
following a purchase from 02/07/2026
TB
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Response from Chapellerie Traclet
Hello Jacques,
Thank you for your positive feedback and we are delighted that you are satisfied with your experience. Your opinion touches us and encourages us to continue offering you the best.
Best regards,
The Traclet shop team.
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Chantal C.
Rating: 4 out of 5
following a purchase from 29/06/2026
Hello, order compliant with expectations, delivery also. I validate
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Response from Chapellerie Traclet
Hello Chantal,
We sincerely thank you for your positive feedback! We are delighted that your order met your expectations and that the delivery went smoothly.
Best regards,
The Traclet Hat Shop Team
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Isabelle M.
Rating: 4 out of 5
following a purchase from 28/06/2026
Very happy with my purchase. A bit disappointed with the delivery time being longer than expected.
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Response from Chapellerie Traclet
Hello Isabelle,
We warmly thank you for your positive feedback and are delighted to hear that you are satisfied with your purchase. We take note of your comment regarding the delivery time and will do our best to improve this experience in the future.
Best regards,
The Traclet Hat Shop Team
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Gabriel R.
Rating: 1 out of 5
following a purchase from 26/05/2026
Free shipping for orders over 90 euros is not automatic. Sending an email and follow-up to get a response. Delivery times not respected, several weeks instead of the announced 24h-72h. Still follow-ups by email to get a response... Fortunately, the quality of the hats is compliant.
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Response from Chapellerie Traclet
Hello Gabriel,
Thank you for your feedback and we are sorry to hear that your experience did not meet your expectations. We always strive to improve our service and would be happy to discuss with you privately to better understand the issues encountered.
Best regards,
The Traclet Hat Team
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Yacine D.
Rating: 1 out of 5
following a purchase from 15/06/2026
I never received my package
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Response from Chapellerie Traclet
Hello Yacine,
We are truly sorry to hear that you have not received your package. Your satisfaction is important to us and we want to resolve this situation as quickly as possible. We invite you to contact us directly by private message so that we can assist you.
Best regards,
The Traclet Hat Team.
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Ghislaine M.
Rating: 4 out of 5
following a purchase from 26/06/2026
very nice item
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Response from Chapellerie Traclet
Hello Ghislaine,
We sincerely thank you for your positive feedback and are delighted that you like our article. Your satisfaction is our greatest reward and we hope to see you again soon in our shop.
Best regards,
The Traclet Hat Shop team
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Guy V.
Rating: 4 out of 5
following a purchase from 25/06/2026
Well received and in good condition
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Response from Chapellerie Traclet
Hello Guy,
Thank you for your positive feedback and we are delighted to hear that your order arrived in good condition. Your satisfaction is our priority and we hope to see you again soon in our store.
Best regards,
The Traclet Hat Shop Team.
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Christian D.
Rating: 1 out of 5
following a purchase from 25/06/2026
Fast delivery, but a disaster for exchanges and returns, you promise an exchange within 72 hours, it's been a week that I'm waiting, I sent an email today still silence
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Response from Chapellerie Traclet
Hello Christian,
Thank you for taking the time to share your experience. We are sincerely sorry to hear about your disappointment regarding the follow-up of your exchange and we understand your frustration. We invite you to contact us directly by email at [email protected]; so that we can resolve this situation together.
Best regards,
The Chapellerie Traclet team.
J
Jean Luc D.
Rating: 4 out of 5
following a purchase from 25/06/2026
Delivery conforms to my order, item well packaged, deadline respected.
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Response from Chapellerie Traclet
Hello Jean Luc,
We sincerely thank you for your positive feedback. We are delighted to learn that your order was compliant and well delivered. Your satisfaction is our priority, and your comments encourage us to continue in this direction.
Best regards,
The Traclet Hat Shop team.
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Stephen M.
Rating: 1 out of 5
following a purchase from 25/06/2026
Still not received the item after more than a week.
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Response from Chapellerie Traclet
Hello Stephen,
We understand your frustration regarding the non-receipt of your order and we are sincerely sorry about it. We want to help you resolve this issue, so please do not hesitate to contact us directly so we can provide you with personalized assistance.
Best regards,
The Traclet Hat Shop team.
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Robert D.
Rating: 4 out of 5
following a purchase from 22/06/2026
Product and delivery time ok ... but packaging lacks quality, too bad.
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Mathieu P.
Rating: 1 out of 5
following a purchase from 24/05/2026
Expensive product for the quality observed. Excessively long delivery, more than a month. I do not recommend.
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Response from Chapellerie Traclet
Hello Mathieu,
We are sincerely sorry to hear that your experience did not meet your expectations. We understand your disappointment regarding the quality of the product and the delivery time.
For the quality of this 100% cotton cap at 39 euros, please let us know the type of finish or quality of cotton you would have liked so we can discuss improvements with our manufacturer for this model.
Finally, we also offer other qualities and finishes of caps ranging from the simplest to the most sophisticated with UV protection models made in Europe with Soway but also in France.
Thank you for your feedback.
Best regards,
The Traclet Hat Shop team.
B
Benjamin C.
Rating: 1 out of 5
following a purchase from 23/06/2026
Size error: very complicated return! Received by returns via Mondial Relay which made me visit 3 stores before someone took my package! Return package that has not arrived at its destination for 3 days ... still no news about my exchange request ... I might get my hat in the right size in September who knows ...
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Response from Chapellerie Traclet
Hello Benjamin,
We are sincerely sorry to hear that your experience with our return service did not meet your expectations. We understand your frustration and apologize for the inconveniences encountered. We invite you to contact us privately so we can resolve this situation as quickly as possible.
Best regards,
The Traclet Hat Shop team.
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Nathanaël R.
Rating: 4 out of 5
following a purchase from 06/06/2026
Very good products. Too bad for the 3-week stock outage.
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Francis C.
Rating: 4 out of 5
following a purchase from 21/06/2026
Very good product
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Response from Chapellerie Traclet
Hello Francis,
We sincerely thank you for your positive feedback and are delighted that you liked our product. Your satisfaction is our priority and we would be happy to see you again soon in our store.
Best regards,
The Traclet Hat Shop Team
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Nathalie B.
Rating: 4 out of 5
following a purchase from 21/06/2026
Speed of shipping. I would have liked to receive the item in a nice package
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Response from Chapellerie Traclet
Hello Nathalie,
We sincerely thank you for your positive feedback and are delighted that the speed of delivery met your expectations. Your comments regarding the packaging are valuable and we will take them into account to improve our customers' experience.
Best regards,
The Traclet Hat Shop Team
J
Jean-Philippe G.
Rating: 4 out of 5
following a purchase from 21/06/2026
Perfectly perfect
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Response from Chapellerie Traclet
Hello Jean-Philippe,
A big thank you for your enthusiastic feedback! We are delighted that you found your experience at Chapellerie Traclet satisfactory. Your satisfaction is our greatest reward.
Best regards,
The boutique team
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Stephane R.
Rating: 4 out of 5
following a purchase from 18/06/2026
Detailed and compliant description. Very fast shipping. Perfect.
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Response from Chapellerie Traclet
Hello Stéphane,
We warmly thank you for your positive feedback. We are delighted that our description and the speed of delivery met your expectations. We would be happy to see you again soon in our online store.
Best regards,
The Traclet Hat Shop Team
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Ludo L.
Rating: 1 out of 5
following a purchase from 11/06/2026
If only the ordered size had been the right one....
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Response from Chapellerie Traclet
Hello Ludo,
We are sorry to learn that the size of your order does not meet your expectations. We do our best to provide clear information to help our customers in their choice. We had sent you a return label for the wrong size to make an exchange. Did you send it back?
Our email is [email protected]
Best regards,
The Chapellerie Traclet team.
E
Emmanuel R.
Rating: 4 out of 5
following a purchase from 14/06/2026
Hat delivered on time and meets our wishes, thank you
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Karsten L.
Rating: 1 out of 5
following a purchase from 20/06/2025
A year of delivery - and in the meantime - we had "forgotten" that the order was paid in advance. I don't feel like we take the customers seriously ...
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Response from Chapellerie Traclet
Hello Karsten,
We are sincerely sorry to learn that your experience with our delivery service did not meet your expectations. Your satisfaction is important to us.
As indicated in our exchanges, we did not receive the bank confirmation of your transfer and the link with the order was not noted on the transfer order to connect it with your order.
Please excuse us for this inconvenience and we hope that the straw hat will give you complete satisfaction.
Best regards,
The Chapellerie Traclet team.
O
Olivier J.
Rating: 1 out of 5
following a purchase from 14/06/2026
Size error
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Response from Chapellerie Traclet
Hello Olivier,
Thank you for taking the time to share your feedback. We understand that the size error can be frustrating, and we want to help you resolve this issue. Please do not hesitate to contact us directly so that we can find a solution together.
Best regards,
The Traclet Hat Team
M
Michel L.
Rating: 4 out of 5
following a purchase from 08/02/2026
Ras
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Andrea J.
Rating: 1 out of 5
following a purchase from 04/06/2026
Order sent very late with no email information, I had to call several times to get information. I ordered a size 46, it arrived as a 47 and the hat was twisted by the box too small. Really disappointed.
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Response from Chapellerie Traclet
Hello Andrea,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order did not meet your expectations and we wish to find a solution to this situation.
First, please excuse us for this delivery delay.
For your order, you had ordered a size M which is 56 -57 cm, if it is too small, we have it in size L which is 58-59 cm.
It is therefore possible to make an exchange.
Remaining at your disposal.
Best regards,
The Traclet Hat Team
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Guy W.
Rating: 4 out of 5
following a purchase from 06/06/2026
RAS
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Christophe G.
Rating: 4 out of 5
following a purchase from 11/06/2026
Good but the color of the hat does not match the photo displayed on the site at all
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Didier O.
Rating: 4 out of 5
following a purchase from 11/06/2026
speed of shipping
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Michel B.
Rating: 4 out of 5
following a purchase from 07/06/2026
I was misled by the color of the hat in the photo on the site. I therefore had to return my first order to get a white Panama: loss of time and additional costs. Otherwise, wide choice of hats, good packaging and speed of delivery.
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Grandjean G.
Rating: 1 out of 5
following a purchase from 08/06/2026
Very poor quality article
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Response from Chapellerie Traclet
Hello Grandjean,
We are sincerely sorry to learn that the article does not meet your expectations. Your satisfaction is important to us and we would like to discuss this further in order to find a solution.
We would need to know the issue encountered with this beret made in France.
Finally, we also offer other models made in Europe and France
https://www.chapellerie-traclet.com/fr/beret-femme/12554-beret-ida-coton-traclet.html#/taille-taille_unique/couleur-taupe
https://www.chapellerie-traclet.com/fr/beret-homme/10679-beret-authentique-ete-coton-noir-heritage-par-laulhere.html#/taille-taille_unique
Best regards,
The Chapellerie Traclet team
A
Alain S.
Rating: 1 out of 5
following a purchase from 27/05/2026
Good evening Madam and Sir, the hat is too large, yet I ordered the same size as 10 years ago.
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Response from Chapellerie Traclet
Hello Alain,
Thank you for taking the time to share your feedback. We understand your disappointment regarding the size of your hat and would be happy to help you find a solution. It is indeed possible to exchange the size of this Tilley hat received as it is too big. It is also possible that over 10 years, the hat has shrunk partly due to sweat and cleaning of the hat.
We remain at your disposal.
Best regards,
The boutique team
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Ibrahim A.
Rating: 1 out of 5
following a purchase from 31/05/2026
I did not receive them yet
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Response from Chapellerie Traclet
Hello Ibrahim,
Thank you for taking the time to share your experience. We are sorry to hear that you have not yet received your order. We want to understand the situation and find a solution, please do not hesitate to contact us privately so we can assist you better.
The package currently indicates that tracking is in progress for delivery to you, here is the tracking link:
https://www.laposte.fr/outils/suivre-vos-envois?code=EY975210271FR
Best regards,
The TRACLET team
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Christophe Z.
Rating: 4 out of 5
following a purchase from 04/05/2026
I placed my order on May 4th. On June 4th, seeing nothing arrive, I made a follow-up which achieved the desired goal. The material is very good, good quality. Ultimately, the delay for me is unacceptable.
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Response from Chapellerie Traclet
Hello Christophe,
We sincerely thank you for your feedback. We are delighted to learn that you are satisfied with the quality of our products. Your comment on the delivery time is valuable to us, and we will continue to work to improve our service.
Best regards,
The shop team.
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