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Rating: 4 out of 5
Nothing to report, perfect
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
Well-made, functional site
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A
Rating: 4 out of 5
Wide choice of high-quality hats. Careful delivery. Responsive customer service. But I would have liked to know when ordering that when one of the ordered items is out of stock, you have to wait for it to be in stock to receive the entirety of the order.
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A
Rating: 4 out of 5
Well
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A
Rating: 4 out of 5
Easy ordering and delivery time respected.
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A
Rating: 4 out of 5
Really excellent customization. I take away one star, however, the product could not be delivered on time. It was a birthday gift that I could not give due to the delivery delay. Probably a communication issue though.
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A
Rating: 1 out of 5
Not received and already claimed
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Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience.
The order left on April 19 from us the Colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6H13453533148
Normally, it should have been delivered to the relay point at the beginning of the week.
A complaint with the post has just been made so that it arrives to you quickly.
Remaining at your disposal
Best regards
Traclet
Please excuse us for this inconvenience.
The order left on April 19 from us the Colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6H13453533148
Normally, it should have been delivered to the relay point at the beginning of the week.
A complaint with the post has just been made so that it arrives to you quickly.
Remaining at your disposal
Best regards
Traclet
A
Rating: 4 out of 5
Fast reception (earlier than expected), very well packaged item.
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A
Rating: 4 out of 5
Good.
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A
Rating: 4 out of 5
Serious company...
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A
Rating: 4 out of 5
Great choice of berets and good price range, you can find your happiness easily on the site.
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A
Rating: 4 out of 5
A clear site, plenty of choices, up-to-date information, an efficient customer service that answers the phone, and very fast shipping. However, curiously, I did not receive any confirmation email for the order, shipping, or tracking even though my email address was correctly provided (nothing in the spam either).
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A
Rating: 4 out of 5
Too bad the packaging is not great but well, we can repackage it for a gift.
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A
Rating: 4 out of 5
-
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A
Rating: 4 out of 5
Product as described
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A
Rating: 4 out of 5
Beautiful product, conforms perfectly for Traclet. Paid delivery for home shipping due to absence (notification received a few hours before delivery and placed in the spam folder), the delivery service could have addressed the neighbors; 1 star deducted.
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A
Rating: 4 out of 5
Well, I don't know anything about hats.
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A
Rating: 4 out of 5
Order met my expectations. Well packaged and fast delivery to a relay point.
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A
Rating: 1 out of 5
Not at all satisfied with the quality of the item.
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Response from Chapellerie Traclet
Hello
Thank you for indicating the issue encountered with this Basque beret in 100% wool.
It is indeed possible to exchange or return the product if it does not suit you.
Here is the procedure on our site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Remaining at your disposal
Best regards
Traclet Sébastien
Thank you for indicating the issue encountered with this Basque beret in 100% wool.
It is indeed possible to exchange or return the product if it does not suit you.
Here is the procedure on our site
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Good, order shipped quickly and received in good condition.
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A
Rating: 4 out of 5
Product delivered without size adjuster... too bad... it would have been perfect!
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A
Rating: 4 out of 5
Great choice of items. Products conform to the descriptions on the site (sizes and appearances).
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Rating: 4 out of 5
I should have taken 2 sizes up, too small... too bad.
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A
Rating: 4 out of 5
A bit long delay
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A
Rating: 4 out of 5
No problem
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A
Rating: 4 out of 5
A bit warm for a summer cap
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A
Rating: 4 out of 5
Great choice of quality models.
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A
Rating: 4 out of 5
Delivery time a bit long
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Rating: 4 out of 5
Good, no particular problem
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A
Rating: 4 out of 5
Easy to use site and very well stocked.
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Rating: 4 out of 5
I would have given 5 stars if the wait to receive my order hadn't been 2 months. As for the hat (integrated UV protection), this is the third one I order, it is a product of great quality. I would like to say: hats off!!!
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Rating: 4 out of 5
The delivery was a bit long but I finally received my package and I am very happy with my order.
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A
Rating: 1 out of 5
I no longer have access to my personal page.
Is this normal?
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Is this normal?
Response from Chapellerie Traclet
Hello
Here is the link for you to log in to the site.
https://www.chapellerie-traclet.com/fr/authentification?back=my-account
AND the address to change your password
https://www.chapellerie-traclet.com/fr/index.php?controller=password
Remaining at your disposal
Best regards
Traclet Sébastien
Here is the link for you to log in to the site.
https://www.chapellerie-traclet.com/fr/authentification?back=my-account
AND the address to change your password
https://www.chapellerie-traclet.com/fr/index.php?controller=password
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Very correct, thank you
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A
Rating: 4 out of 5
Very easy site navigation, good phone reception, fast delivery.
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Rating: 4 out of 5
Beautiful quality beret. Conforms to my wishes.
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Rating: 4 out of 5
The product is great, but it took a long time to arrive…
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Rating: 4 out of 5
Very good.
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Rating: 4 out of 5
Article conforms to the description.
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Rating: 4 out of 5
very satisfied
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