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Rating: 4 out of 5
Product conforms to the order delivered quickly
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 4 stars
Reset filtersA
Rating: 1 out of 5
A lot of waiting to receive a short beanie that is much longer than a classic beanie
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Response from Chapellerie Traclet
Hello
For the short beanie, it has a cuff that is adjustable, normally it is worn as shown in the photos posted online.
Here for example we have this model which is a short model like a Breton beanie.
https://www.chapellerie-traclet.com/fr/style-de-chapeau/1963-bonnet-marin-beret-breton.html?
or
https://www.chapellerie-traclet.com/fr/femme/7778-bonnet-miki-brest-anthracite.html
It is of course possible to change it if it does not suit
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Remaining at your disposal
Best regards
Traclet Sébastien
For the short beanie, it has a cuff that is adjustable, normally it is worn as shown in the photos posted online.
Here for example we have this model which is a short model like a Breton beanie.
https://www.chapellerie-traclet.com/fr/style-de-chapeau/1963-bonnet-marin-beret-breton.html?
or
https://www.chapellerie-traclet.com/fr/femme/7778-bonnet-miki-brest-anthracite.html
It is of course possible to change it if it does not suit
https://www.chapellerie-traclet.com/fr/content/21-demande-de-retour-chapeau
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Searching for a product a bit complicated.
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A
Rating: 4 out of 5
Great! This is the 3rd time I order Kangol from Traclet.
Delivery times are respected, package very sturdy.
However, I give 4 stars because I notice that the quality of the Kangol berets is not the same as in my previous orders.
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Delivery times are respected, package very sturdy.
However, I give 4 stars because I notice that the quality of the Kangol berets is not the same as in my previous orders.
A
Rating: 4 out of 5
Large selection of hats but a bit long wait due to stock shortage
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A
Rating: 4 out of 5
Order conforms and delivery time respected!
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A
Rating: 1 out of 5
My purchase went to the trash, fabric too thin for velvet
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Response from Chapellerie Traclet
Hello
In velvet we have several qualities ranging from 25 euros to 59 euros.
It is of course possible to make an exchange if the product does not suit you.
Remaining at your disposal
Best regards Traclet Sébastien
In velvet we have several qualities ranging from 25 euros to 59 euros.
It is of course possible to make an exchange if the product does not suit you.
Remaining at your disposal
Best regards Traclet Sébastien
A
Rating: 1 out of 5
Box already opened (torn) and delivered in that state. Sterile email from the seller. I prefer not to respond and never order online again nor recommend you.
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Response from Chapellerie Traclet
Hello
For the box issue which is the packaging of the beret, we can send you a new one.
Finally, regarding the size, I took the liberty of asking you questions to understand if the beret is too small or too large.
Lastly, we sent you a final email two days ago without a response.
A phone call also went unanswered from your side to find a solution to your size issue.
We have been selling in Roanne for over a century and since 1995 online, and we find a solution for each client’s request.
Remaining at your disposal
Best regards
Traclet Sébastien
For the box issue which is the packaging of the beret, we can send you a new one.
Finally, regarding the size, I took the liberty of asking you questions to understand if the beret is too small or too large.
Lastly, we sent you a final email two days ago without a response.
A phone call also went unanswered from your side to find a solution to your size issue.
We have been selling in Roanne for over a century and since 1995 online, and we find a solution for each client’s request.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Hello
I am very satisfied with the product, it corresponds to what I was looking for. I would like to point out that the package was partially opened, however the cap was not damaged.
Best regards
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I am very satisfied with the product, it corresponds to what I was looking for. I would like to point out that the package was partially opened, however the cap was not damaged.
Best regards
A
Rating: 4 out of 5
Clear offer, correct product highlighting.
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A
Rating: 4 out of 5
I am satisfied with the product I chose. I would have liked a slightly thicker fabric for the season and also to have a box in which I can store it
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A
Rating: 4 out of 5
The manufacturing has lost a bit in quality but the price has not changed.
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A
Rating: 4 out of 5
Size 59 (which is my usual size) seems too small.
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A
Rating: 4 out of 5
Your deadlines are a bit long, but you may be working under tight constraints.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Delivery was compliant and fast. The size is exactly as advertised. Quality of the leather to be verified over time...
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A
Rating: 4 out of 5
I didn't have a scheduled delivery date, but the delay was reasonable.
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A
Rating: 1 out of 5
I find the finish shabby. Staple for the attachment of the ribbon. Too bad I can't send photos. I regret this purchase.
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Response from Chapellerie Traclet
Hello
The ribbon does indeed have a staple for attaching the ribbon to the hat.
But it is not visible, otherwise it is a problem.
This staple is necessary for adjusting the ribbon on the crown. Then it is of course machine sewn.
Please send us a photo at [email protected].
If you want a hand-sewn hat, that is also possible, we can make it for you in our hat shop.
Remaining at your disposal
Best regards
Traclet Sébastien
The ribbon does indeed have a staple for attaching the ribbon to the hat.
But it is not visible, otherwise it is a problem.
This staple is necessary for adjusting the ribbon on the crown. Then it is of course machine sewn.
Please send us a photo at [email protected].
If you want a hand-sewn hat, that is also possible, we can make it for you in our hat shop.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Work done as planned, return a bit long.
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A
Rating: 4 out of 5
Traclet, the assurance of service and product quality, my purchase confirms it, satisfied!..
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A
Rating: 4 out of 5
My opinion: Over time - I have been ordering caps for my men for a very long time and I made my first online purchase with you - I can no longer find models other than very classic ones. This is somewhat acceptable for men's products but your choice for women is far too ordinary and monotonous. You should review your purchases and look for more creative and fashionable options. I can't find the hats I buy from you.
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
no problems
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A
Rating: 1 out of 5
ITEM NOT RECEIVED TO DATE
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Response from Chapellerie Traclet
Hello
The package has been sent since January 25 under the following colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20341710062
We will make a complaint to the post office to do what is necessary to receive it quickly.
Please excuse us for this inconvenience beyond our control.
Currently, some platforms are slowed down due to strikes.
Best regards
Traclet Sébastien
The package has been sent since January 25 under the following colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20341710062
We will make a complaint to the post office to do what is necessary to receive it quickly.
Please excuse us for this inconvenience beyond our control.
Currently, some platforms are slowed down due to strikes.
Best regards
Traclet Sébastien
A
Rating: 1 out of 5
Really small
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Response from Chapellerie Traclet
Hello
If it does not fit, we can make it larger for you. What size do you wear?
Remaining at your disposal
Best regards
Traclet Sébastien
If it does not fit, we can make it larger for you. What size do you wear?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Nothing to report
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A
Rating: 4 out of 5
Easy to find what you want
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A
Rating: 1 out of 5
Very disappointing!
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Response from Chapellerie Traclet
Hello
Thank you for your comment.
Can you provide more information about the issue encountered with the hat?
Remaining at your disposal
Best regards
Traclet Sébastien
Thank you for your comment.
Can you provide more information about the issue encountered with the hat?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
And yet, night caps are hard to find
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A
Rating: 4 out of 5
Very nice product but took a long time to arrive.
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A
Rating: 4 out of 5
Too many one-size-fits-all options
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A
Rating: 1 out of 5
You are useless.... Because to this day I still have not received my order and I was supposed to receive it yesterday...
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Response from Chapellerie Traclet
Thank you for your message which pleases us.
The order was placed on January 23 at 10 a.m. and it was sent the same day under tracking 6a34509052406
As indicated by the tracking, there are currently strikes ongoing. This is causing some delays beyond our control.
Please excuse us for this inconvenience.
If you have a better solution, we are of course listening and will try to implement it.
Best regards
Traclet Sébastien
The order was placed on January 23 at 10 a.m. and it was sent the same day under tracking 6a34509052406
As indicated by the tracking, there are currently strikes ongoing. This is causing some delays beyond our control.
Please excuse us for this inconvenience.
If you have a better solution, we are of course listening and will try to implement it.
Best regards
Traclet Sébastien
A
Rating: 1 out of 5
Unfortunately, the hats were too small... the pakol looked very little like the one I bought in Pakistan... a few years ago
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Response from Chapellerie Traclet
Hello
For the ordered models, we also have them in larger sizes.
The Pakol is manufactured and designed in Pakistan.
If you have a photo of your model, we would be happy to try to get that model.
Remaining at your disposal
Best regards
Traclet Sébastien
For the ordered models, we also have them in larger sizes.
The Pakol is manufactured and designed in Pakistan.
If you have a photo of your model, we would be happy to try to get that model.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
The products seem to be compliant.
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A
Rating: 1 out of 5
I cannot comment on this because I still have not received my order
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Response from Chapellerie Traclet
Hello
Your order is currently being delivered since January 23.
Here is the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20315457207
As indicated, currently due to protests, some packages are delayed.
A complaint has been made to conduct the necessary searches.
Please excuse us for this inconvenience.
Best regards
Traclet Sébastien
Your order is currently being delivered since January 23.
Here is the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20315457207
As indicated, currently due to protests, some packages are delayed.
A complaint has been made to conduct the necessary searches.
Please excuse us for this inconvenience.
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Very good.
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A
Rating: 4 out of 5
Beautiful quality, fully satisfied with my purchase, just a downside for a slightly long delivery which justifies four stars.
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A
Rating: 1 out of 5
Worse than bad, product not restocked. I had to send a first message for them to tell me that the product would be delivered to me the following week, but in fact no. Then I requested a refund and there, miracle, they sent my order in a hurry and still not to where I chose. The service is deteriorating and this does not bode well...
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Response from Chapellerie Traclet
Hello
The information about the delivery time was indicated at the time of the order and then confirmed by email.
The delay was a bit longer because the manufacturer was on vacation during the winter holidays.
Finally, an email was sent in the middle of last week to inform you that the order would arrive at the end of the week.
We hope that the clogs will give you complete satisfaction.
Best regards
Traclet Sébastien
The information about the delivery time was indicated at the time of the order and then confirmed by email.
The delay was a bit longer because the manufacturer was on vacation during the winter holidays.
Finally, an email was sent in the middle of last week to inform you that the order would arrive at the end of the week.
We hope that the clogs will give you complete satisfaction.
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Order and delivery, nothing to say.
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