English 
Français A
Rating: 4 out of 5
Very easy to consult site, fast delivery by colissimo.
Translated reviews
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
Package delivered quickly. Caps are good.
Translated reviews
A
Rating: 1 out of 5
Disappointed
Translated reviews
Response from Chapellerie Traclet
Hello
What is the issue encountered with your order?
Remaining at your disposal
Best regards
Traclet Sébastien
What is the issue encountered with your order?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 1 out of 5
I am very disappointed with my order because the size of the item is not correct compared to my size of 59. I have several Gottmann caps and I have no problem, but my order does not match my size. I have tried to communicate with the company I ordered from and so far no response as to why they are not contacting me directly?
I need a product exchange or a refund, what are the options.
Translated reviews
I need a product exchange or a refund, what are the options.
Response from Chapellerie Traclet
Hello
Please excuse us if we have not responded to your message.
Here is my personal email [email protected]
If we made a mistake, we will proceed to send the correct cap with a return label.
So please send me an email with a photo of the cap received in error and we will send you the correct cap tomorrow.
Remaining at your disposal
Best regards
Traclet Sébastien
Hello
After checking our emails, we received two emails requesting tracking, one on January 9 and the other email on January 16 to which we responded, and the last email dated January 17 indicating the good reception of your order.
Since then, we have not received any other email.
So please check if it is indeed our hat shop to which you sent the email.
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us if we have not responded to your message.
Here is my personal email [email protected]
If we made a mistake, we will proceed to send the correct cap with a return label.
So please send me an email with a photo of the cap received in error and we will send you the correct cap tomorrow.
Remaining at your disposal
Best regards
Traclet Sébastien
Hello
After checking our emails, we received two emails requesting tracking, one on January 9 and the other email on January 16 to which we responded, and the last email dated January 17 indicating the good reception of your order.
Since then, we have not received any other email.
So please check if it is indeed our hat shop to which you sent the email.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
satisfactory
Translated reviews
A
Rating: 1 out of 5
I never received my item.
Translated reviews
Response from Chapellerie Traclet
Hello
According to the tracking, the package was received on January 13, 2024.
https://www.laposte.fr/outils/suivre-vos-envois?code=6A34369107049
If you have not received it, please send us a sworn statement that you have not received it at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
According to the tracking, the package was received on January 13, 2024.
https://www.laposte.fr/outils/suivre-vos-envois?code=6A34369107049
If you have not received it, please send us a sworn statement that you have not received it at [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
perfect
Translated reviews
A
Rating: 4 out of 5
it's really a cap
Translated reviews
A
Rating: 4 out of 5
A quality service.
Translated reviews
A
Rating: 4 out of 5
Very good quality suspenders, the attachments are top-notch
Translated reviews
A
Rating: 4 out of 5
Nothing to report. Sooner than expected
Translated reviews
A
Rating: 4 out of 5
Easy navigation, nothing to report
Translated reviews
A
Rating: 1 out of 5
The delivery is way too long, 6 weeks for the shipment of a simple package. Moreover, the package was left at the foot of the door without any supervision. Very disappointed!!!
Translated reviews
Response from Chapellerie Traclet
Hello
We apologize for the two weeks of delay, with the Christmas holidays the suppliers have had delivery delays.
For the delivery, we will make a complaint because normally the package should be delivered to your mailbox or in person.
We hope that the hat gives you complete satisfaction.
Best regards
Traclet Sébastien
We apologize for the two weeks of delay, with the Christmas holidays the suppliers have had delivery delays.
For the delivery, we will make a complaint because normally the package should be delivered to your mailbox or in person.
We hope that the hat gives you complete satisfaction.
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
A downside on the huge packaging (a box that didn't fit in the mailbox)... for a toque
Translated reviews
A
Rating: 4 out of 5
Delivery was quite fast
Translated reviews
A
Rating: 4 out of 5
Very good!
Translated reviews
A
Rating: 4 out of 5
Easy ordering on the site, fast delivery, too bad there is only one size because the cap is a bit big despite the integrated adjustment.
Translated reviews
A
Rating: 4 out of 5
Hello, regarding the delivery date, I had made arrangements to receive my package and waited all day for nothing. Not only could I not get it, but not a single phone call to inform me about the delivery the next day without warning while I was at my appointment. On Tuesday, the delivery person called me and I asked him to deliver my package for the next day (Wednesday) and everything went as planned. Except that he left me a delivery notice on Tuesday for my package without informing me, thinking it was another order, I wasted my time trying to receive a package that I had already received, which made me a bit angry with the delivery person who made me lose two days.
Translated reviews
A
Rating: 4 out of 5
The choice of quality items, as well as the good advice that I really appreciated.
Translated reviews
A
Rating: 4 out of 5
Good purchase,
Translated reviews
A
Rating: 4 out of 5
Disappointed with a second order: balaclava a bit small and faux fur hat poorly sewn.
Translated reviews
A
Rating: 4 out of 5
A downside for the website. I couldn't get your contact link to work, the message wouldn't send. I had to go through the internet address to reach you.
Translated reviews
A
Rating: 1 out of 5
I have not received the order: the package arrived 20 minutes from my home, in a locker for which I do not have the code.
As of today, I do not know if I will receive it. I still have no code, the package is to be resent in 2 days and I have already made 2 round trips for nothing.
Translated reviews
As of today, I do not know if I will receive it. I still have no code, the package is to be resent in 2 days and I have already made 2 round trips for nothing.
Response from Chapellerie Traclet
Hello
We apologize for this inconvenience.
We have already called twice to have them resend the codes to pick up the package.
A new complaint was made this morning.
Remaining at your disposal
Best regards
Traclet Sébastien
We apologize for this inconvenience.
We have already called twice to have them resend the codes to pick up the package.
A new complaint was made this morning.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Nothing to say about the order except that the delivery date was exceeded
Translated reviews
A
Rating: 4 out of 5
I was looking for a chapka and the level of information on the different models was good (material, price, origin, size, etc.). The filters help in the search but could be improved a bit.
Translated reviews
A
Rating: 1 out of 5
I still have not received my delivery
It has been 1 month
I even sent you an email, with no response from you
Best regards,
Translated reviews
It has been 1 month
I even sent you an email, with no response from you
Best regards,
Response from Chapellerie Traclet
Hello
The order was placed on December 6, 2023, and it was sent on 15/12/23 under the colissimo tracking 6h13301400325
As indicated in the tracking, your order has been waiting for you at the chosen pickup point since December 20, 2023.
Knowing that this information was sent to you from our side by email as well as by post on Monday 18/12/23 at 19:34, but also 3 other emails from the post office.
The package is therefore waiting for you at your pickup point.
Remaining at your disposal to assist you.
Best regards
Traclet Sébastien
The order was placed on December 6, 2023, and it was sent on 15/12/23 under the colissimo tracking 6h13301400325
As indicated in the tracking, your order has been waiting for you at the chosen pickup point since December 20, 2023.
Knowing that this information was sent to you from our side by email as well as by post on Monday 18/12/23 at 19:34, but also 3 other emails from the post office.
The package is therefore waiting for you at your pickup point.
Remaining at your disposal to assist you.
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
I have already mentioned the delivery problem.
Translated reviews
A
Rating: 4 out of 5
Everything is perfect. Thank you
Translated reviews
A
Rating: 1 out of 5
I still have not received my package!!!!!
Translated reviews
Response from Chapellerie Traclet
Hello
The order was sent on 26/12/2023 under the colissimo tracking 6M20261418444
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20261418444
A complaint has just been made with the complaint number 240102165190
The post office should provide you with information about the delivery date soon.
Please excuse us for this inconvenience beyond our control.
Remaining at your disposal
Best regards
Traclet Sébastien
The order was sent on 26/12/2023 under the colissimo tracking 6M20261418444
https://www.laposte.fr/outils/suivre-vos-envois?code=6M20261418444
A complaint has just been made with the complaint number 240102165190
The post office should provide you with information about the delivery date soon.
Please excuse us for this inconvenience beyond our control.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Practical site for research
Translated reviews
A
Rating: 4 out of 5
Overall good. But the search function does not allow finding products in stock, many sizes are restocked or out of stock.
Translated reviews
A
Rating: 4 out of 5
Chapka ordered in November and received just before Christmas. The chapka is well made and very beautiful. Small downside, it lacks the 'Made in' label and it arrived just in time a few days before Christmas. I was a bit worried... But it's perfect.
Translated reviews
A
Rating: 4 out of 5
Nothing to say about the site
Translated reviews
A
Rating: 4 out of 5
Practical site
Translated reviews
A
Rating: 4 out of 5
Very satisfied with the order, both for the speed of delivery and the product. Only downside, the feather shown in the photo of the hat on the site is missing on the delivered model. Nothing serious in itself but shows a lack of seriousness. I am now waiting for your response to this problem.
Translated reviews
A
Rating: 4 out of 5
Track and trace could be better, for the rest everything was all right.
Translated reviews
A
Rating: 4 out of 5
Good responsiveness to answer questions before ordering. However, I find it really unfortunate that there is not at least a label indicating the origin 'traclet' with the product. For gifting, this remains cumbersome as one cannot distinguish this Traclet product from a low-end product. Therefore, one has to look for the label of the product composition.
Translated reviews
A
Rating: 4 out of 5
Product conforms to its description, I am very satisfied.
Translated reviews
A
Rating: 4 out of 5
easy order
Translated reviews
A
Rating: 4 out of 5
Very good I recommend
Translated reviews