Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1 and 4 stars

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Acheteur Vérifié

Published on 12/11/2023 à 20h54 following a purchase from 05/11/2023

I just chose my hat too big.

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Acheteur Vérifié

Published on 09/11/2023 à 22h18 following a purchase from 04/11/2023

The beret was delivered to the relay point quickly. Correct packaging. A nice beret.

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Acheteur Vérifié

Published on 09/11/2023 à 20h20 following a purchase from 05/11/2023

Apparently my order has been replaced by a similar product that I do not like.

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Response from Chapellerie Traclet Published on 09/11/2023

Hello
Please excuse us if we made a mistake. Thank you for sending us a photo of the received item at [email protected] so we can proceed with sending the correct cap.
Remaining at your disposal
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 07/11/2023 à 19h45 following a purchase from 02/11/2023

Hat received on time and very well packaged

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Acheteur Vérifié

Published on 07/11/2023 à 11h20 following a purchase from 31/10/2023

Everything went very well, easy, fast and perfect item, a little expensive

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Acheteur Vérifié

Published on 06/11/2023 à 20h30 following a purchase from 02/11/2023

3rd time I order from this site. Very good quality products, well packaged, and fast delivery.

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Acheteur Vérifié

Published on 06/11/2023 à 19h54 following a purchase from 02/11/2023

Perfect

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Acheteur Vérifié

Published on 06/11/2023 à 07h39 following a purchase from 30/10/2023

Complicated site

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Acheteur Vérifié

Published on 04/11/2023 à 09h54 following a purchase from 31/10/2023

Very complete site and easy to use. The product description is fortunately detailed as it is essential for any good purchase!

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Acheteur Vérifié

Published on 04/11/2023 à 00h54 following a purchase from 28/10/2023

Item received quickly and well packaged. Matches the photo

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Acheteur Vérifié

Published on 03/11/2023 à 09h33 following a purchase from 27/10/2023

Serious site, the ordered item matches the description

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Acheteur Vérifié

Published on 02/11/2023 à 20h35 following a purchase from 26/09/2023

Clear and precise site, quick response on delivery times and delighted with my Indiana!!

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Acheteur Vérifié

Published on 02/11/2023 à 09h17 following a purchase from 25/10/2023

No problem. Fast delivery

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Acheteur Vérifié

Published on 31/10/2023 à 11h51 following a purchase from 27/10/2023

Good product and delivered very quickly.

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Acheteur Vérifié

Published on 30/10/2023 à 08h41 following a purchase from 22/10/2023

Very good

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Acheteur Vérifié

Published on 29/10/2023 à 10h45 following a purchase from 23/10/2023

Well-packaged hat arrived on time. Hat a bit large compared to the 56 I usually wear but can be adjusted with reducers, except that I ordered two and received one. Good quality hat, will see over time if everything is compliant.

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Acheteur Vérifié

Published on 28/10/2023 à 19h10 following a purchase from 22/10/2023

Speed and quality

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Acheteur Vérifié

Published on 27/10/2023 à 21h14 following a purchase from 24/10/2023

Disappointed by the hats that are not adjustable (one size fits all)

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Acheteur Vérifié

Published on 24/10/2023 à 09h23 following a purchase from 17/10/2023

Ease of finding the desired product, as well as for payment. Speed in shipping.

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Acheteur Vérifié

Published on 20/10/2023 à 18h20 following a purchase from 15/09/2023

Good

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Acheteur Vérifié

Published on 20/10/2023 à 07h00 following a purchase from 15/10/2023

Product compliant although slightly large. Be careful to measure well, perfect

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Acheteur Vérifié

Published on 19/10/2023 à 21h35 following a purchase from 13/10/2023

Very good delivery.. very average navigation and the quality of the product is very mediocre.

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Response from Chapellerie Traclet Published on 20/10/2023

Hello
First of all, thank you for your feedback.
Can you tell us the issue encountered while navigating our site?
Then, for the Irish cap, we have several qualities of fabric.
The cap you chose is an authentic Irish cap with Irish fabric.
We also have it in City sport manufacturing which is a Belgian production with thicker fabric and less artisanal finishing.
Finally, we also have Italian productions.
Remaining at your disposal to better understand your message.
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 19/10/2023 à 21h05 following a purchase from 15/10/2023

Good

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Acheteur Vérifié

Published on 18/10/2023 à 20h55 following a purchase from 11/10/2023

Fast shipping, hat corresponds to the photo on the site

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Acheteur Vérifié

Published on 17/10/2023 à 10h49 following a purchase from 10/10/2023

This beret has no shape. This is due to the fineness of the fabric. But nothing prevents us from giving it a shape once placed on the head. It is pleasant to wear and its texture is comfortable for those who cannot stand the contact of wool on the skin.

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Acheteur Vérifié

Published on 15/10/2023 à 20h08 following a purchase from 09/10/2023

Very good

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Acheteur Vérifié

Published on 15/10/2023 à 16h30 following a purchase from 02/10/2023

Delivery corresponding to the request, very good

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Acheteur Vérifié

Published on 14/10/2023 à 22h49 following a purchase from 29/09/2023

Always very good.

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Acheteur Vérifié

Published on 14/10/2023 à 07h38 following a purchase from 05/10/2023

Haven't received my order yet

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Acheteur Vérifié

Published on 13/10/2023 à 18h42 following a purchase from 07/10/2023

Easy and practical

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Acheteur Vérifié

Published on 13/10/2023 à 08h10 following a purchase from 05/10/2023

First order. Fast delivery

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Acheteur Vérifié

Published on 09/10/2023 à 21h13 following a purchase from 01/10/2023

Very good

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Acheteur Vérifié

Published on 08/10/2023 à 08h19 following a purchase from 23/09/2023

Reliable delivery.
Product conforms to the order, except for its color, which does not really match the photo presented by the site (the cap is very light beige while the site shows a much darker color).

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Acheteur Vérifié

Published on 06/10/2023 à 13h27 following a purchase from 27/06/2023

More than three months of waiting. They sent me a different product than ordered.

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Response from Chapellerie Traclet Published on 06/10/2023

Good morning
Please forgive us if we made a mistake.
What reference did you receive?
Please send us an email
We remain at your disposal
Sincerely
Traclet

Acheteur Vérifié

Published on 03/10/2023 à 17h07 following a purchase from 28/09/2023

The staff is very pleasant.

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Acheteur Vérifié

Published on 02/10/2023 à 09h05 following a purchase from 22/09/2023

I will order a larger one

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Acheteur Vérifié

Published on 30/09/2023 à 21h11 following a purchase from 23/09/2023

Delivery received in excellent condition and remarkable deadlines.
Chosen product (flat English cap) of very good quality and meets my expectations.
For sure, I will order again!

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Acheteur Vérifié

Published on 29/09/2023 à 23h44 following a purchase from 11/09/2023

I ordered this cap for 40 euros, they sent me a nearly similar model for 26 euros... after complaining, Traclet asked me to return the cap without offering any commercial gesture as an apology... I requested a refund which I received without shipping costs! I have therefore lost time and money with this site which has lost its seriousness over time!

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Response from Chapellerie Traclet Published on 30/09/2023

Hello
Yes, we made a mistake on the model; we offered to send you the correct model for 40 euros with a return label to get the correct cap.
We apologize for this error which can happen despite our checks before shipping.
You wished for a refund; therefore, you did not want this cap. We refunded you for the cap and not the shipping costs.
Your point of view is valid.
We offer you a credit for the amount of the shipping costs.
Remaining at your disposal
Best regards
Traclet Sébastien

Acheteur Vérifié

Published on 28/09/2023 à 16h49 following a purchase from 09/09/2023

Products well packaged delivered quite quickly products corresponding to my search
See efficiency in case of rain

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Acheteur Vérifié

Published on 26/09/2023 à 10h29 following a purchase from 07/08/2023

Disappointed

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Response from Chapellerie Traclet Published on 26/09/2023

Hello
Can you tell us more about the issue encountered with your Brixton hat order?
Did you not receive the correct model or is the quality of service not up to par?
If it is a comment on the product, please indicate it on the product itself.
Indeed, we offer a variety of hats with qualities according to everyone's needs.
Remaining at your disposal
Best regards
Traclet Sébastien