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Rating: 4 out of 5
perfect item but not very neat delivery
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Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 4 stars
Reset filtersA
Rating: 1 out of 5
Very disappointed
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Response from Chapellerie Traclet
Hello
Thank you for your comment; can you tell us what the issue is?
Remaining at your disposal
Best regards
Traclet Sébastien
Thank you for your comment; can you tell us what the issue is?
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
good product but bad packaging
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A
Rating: 1 out of 5
My order has still not arrived.
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Response from Chapellerie Traclet
Hello
The order is indeed in the postal network.
https://www.laposte.fr/outils/suivre-vos-envois?code=6H12927009363
We will make a complaint tomorrow so that the post office can give you information about the delivery date.
We apologize for this inconvenience
Best regards
Traclet Sébastien
The order is indeed in the postal network.
https://www.laposte.fr/outils/suivre-vos-envois?code=6H12927009363
We will make a complaint tomorrow so that the post office can give you information about the delivery date.
We apologize for this inconvenience
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
perfect except too big for my head 54 would have been perfect playing on two sizes results in a bad rendering really a shame
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A
Rating: 4 out of 5
An important choice that allows for better knowledge of product ranges.
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A
Rating: 4 out of 5
Fast navigation and very large choice at all prices.
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A
Rating: 4 out of 5
Site offering a wide range of criteria for product search.
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A
Rating: 4 out of 5
Varied products
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A
Rating: 4 out of 5
One month delivery delay, not announced at the order, really annoying. Once delivered, beautiful products. I probably won't order here again.
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A
Rating: 4 out of 5
Good shopping experience, the ordered product is of quality (although a bit pricey I must admit) and the delivery went very well.
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A
Rating: 1 out of 5
Product received not conforming to the description of the ordered product. Nevertheless, return shipping costs are at our expense
Very disappointing
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Very disappointing
Response from Chapellerie Traclet
Hello
Yes, there is information that we will add to better explain the double cork colonial hat.
Ten years ago, our manufacturer made this model entirely lined with cork, but since then he has stopped production partly because during manufacturing the cork broke and thus the hat was unsellable.
But above all, the cork after a few months of use due to temperature changes broke and became without cork lining.
However, the model has continued but without this complete lining and simply with the band added to the inside of the hat to adjust the size and improve ventilation.
This differentiates it from the classic straw colonial hat.
Finally, if you want a classic colonial hat made like in Vietnam, we still have the authentic model that we have been offering for several years and which has not changed:
https://www.chapellerie-traclet.com/fr/chapeaux-speciaux-style/5383-casque-colonial-francais-kaki-traclet.html
Remaining at your disposal to find a solution to meet your request.
Best regards
Traclet Sébastien
Yes, there is information that we will add to better explain the double cork colonial hat.
Ten years ago, our manufacturer made this model entirely lined with cork, but since then he has stopped production partly because during manufacturing the cork broke and thus the hat was unsellable.
But above all, the cork after a few months of use due to temperature changes broke and became without cork lining.
However, the model has continued but without this complete lining and simply with the band added to the inside of the hat to adjust the size and improve ventilation.
This differentiates it from the classic straw colonial hat.
Finally, if you want a classic colonial hat made like in Vietnam, we still have the authentic model that we have been offering for several years and which has not changed:
https://www.chapellerie-traclet.com/fr/chapeaux-speciaux-style/5383-casque-colonial-francais-kaki-traclet.html
Remaining at your disposal to find a solution to meet your request.
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Totally satisfied
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A
Rating: 4 out of 5
Quality products
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A
Rating: 4 out of 5
Choice and always a bit more research for those +60 or xl .. In the low prices it's 57 or 59 most often. Too bad!
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A
Rating: 4 out of 5
"Good but can do better!" The site is well designed, clear and easy to navigate. The offer is diversified, and it's enjoyable to search there.
However, a few points temper this good first impression:
spelling mistakes that would make a middle school student blush on the site and deserve thorough correction, the delivery announced in 24 to 72 hours took 5 days (it's a detail but accumulated with the rest, it undermines trust in the brand), the ordered product arrived defective (badly sewn strap that detached after 2 minutes), the telephone reception regarding the product return was surreal as my interlocutor seemed indifferent. Finally, and this is where my misunderstanding lies, we are dealing with rather high prices which leads to high expectations partially disappointed by reality.
Last disappointing detail: the fact that the return is at the customer's expense while it is free on many sites, whereas depending on the brand and the product the size may not fit.
Translated reviews
However, a few points temper this good first impression:
spelling mistakes that would make a middle school student blush on the site and deserve thorough correction, the delivery announced in 24 to 72 hours took 5 days (it's a detail but accumulated with the rest, it undermines trust in the brand), the ordered product arrived defective (badly sewn strap that detached after 2 minutes), the telephone reception regarding the product return was surreal as my interlocutor seemed indifferent. Finally, and this is where my misunderstanding lies, we are dealing with rather high prices which leads to high expectations partially disappointed by reality.
Last disappointing detail: the fact that the return is at the customer's expense while it is free on many sites, whereas depending on the brand and the product the size may not fit.
A
Rating: 1 out of 5
Delivery is fine otherwise
Varnished clog glue not dry
Strap stained
Strap fixed with staples that go through the clog so had to cut them to be able to wear them 80 euros for being unhappy
Phone service told me I will contact you back never received an email or anything from them to avoid
Translated reviews
Varnished clog glue not dry
Strap stained
Strap fixed with staples that go through the clog so had to cut them to be able to wear them 80 euros for being unhappy
Phone service told me I will contact you back never received an email or anything from them to avoid
Response from Chapellerie Traclet
Hello
Thank you for checking your emails because I did respond to you again this morning to give you the dimensions of the spikes to fix the soles.
Finally, for the varnish, it may not have finished drying due to the high heat of recent days.
As agreed, please
Send us a photo by email if there is an issue.
The email this morning was sent at 9:38 am.
If you do not receive them, you can reach us at 0477714058.
Remaining at your disposal
Best regards
Traclet Sébastien
Thank you for checking your emails because I did respond to you again this morning to give you the dimensions of the spikes to fix the soles.
Finally, for the varnish, it may not have finished drying due to the high heat of recent days.
As agreed, please
Send us a photo by email if there is an issue.
The email this morning was sent at 9:38 am.
If you do not receive them, you can reach us at 0477714058.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Choice, brands, quality: you can feel that you are dealing with specialists.
The products under the "Traclet" label are of very good quality!
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The products under the "Traclet" label are of very good quality!
A
Rating: 1 out of 5
I ordered a size 58 the hat does not have the right measurement it is too small useless I will not recommend this site
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Response from Chapellerie Traclet
Hello
please excuse us if we made a mistake. you can send us a photo of the cap received with the size at [email protected]
remaining at your disposal
best regards
Traclet Sébastien
please excuse us if we made a mistake. you can send us a photo of the cap received with the size at [email protected]
remaining at your disposal
best regards
Traclet Sébastien
A
Rating: 4 out of 5
The ordered hats correspond well to the descriptions.
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A
Rating: 4 out of 5
Correct
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A
Rating: 4 out of 5
Very well-stocked site; however, slightly more precise descriptions and a refined color rendering would be welcome.
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A
Rating: 1 out of 5
Usually satisfied but not this time
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Response from Chapellerie Traclet
Hello
thank you for your message, can you tell us what the issue is this time to understand what is wrong.
remaining at your disposal
best regards
Traclet
thank you for your message, can you tell us what the issue is this time to understand what is wrong.
remaining at your disposal
best regards
Traclet
A
Rating: 1 out of 5
Hat at least two sizes too big does not correspond at all to what I ordered.
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a mistake.
Thank you for sending us by email a photo of the received item with the order reference.
This way we can proceed with the exchange if there is indeed an error.
Email [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
Please excuse us if we made a mistake.
Thank you for sending us by email a photo of the received item with the order reference.
This way we can proceed with the exchange if there is indeed an error.
Email [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
Good delivery.
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A
Rating: 4 out of 5
Beautiful products, several price ranges according to one's means, delivered very quickly.
There is already a large choice, but we always want more!
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There is already a large choice, but we always want more!
A
Rating: 4 out of 5
Waiting times without too much information
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A
Rating: 4 out of 5
Item corresponds. Good follow-up email of concern because 1st delivery long, quick response.
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A
Rating: 1 out of 5
A lazy and dishonest seller. Unable to meet a delivery deadline. 4 weeks after my order I still haven't received anything and I see that my package still hasn't left France... He gives me contradictory information when I ask him for explanations and then when I confront him instead of answering me he evades my question... I strongly advise against. I give one star because the site does not allow me to give none.....
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Response from Chapellerie Traclet
Hello
Thank you very much for your very courteous messages.
As indicated during our exchanges, the delay of 72 hours is for France.
For Switzerland, as indicated, the delay is longer especially since there are customs.
We apologize for this inconvenience.
Remaining at your disposal
Best regards
Traclet Sébastien
Thank you very much for your very courteous messages.
As indicated during our exchanges, the delay of 72 hours is for France.
For Switzerland, as indicated, the delay is longer especially since there are customs.
We apologize for this inconvenience.
Remaining at your disposal
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
I am on vacation
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A
Rating: 4 out of 5
Delivery time a bit long
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A
Rating: 1 out of 5
Still no news about my order
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Response from Chapellerie Traclet
Hello
Please excuse us for this delay in delivery from the post office.
Here is the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6A27504896748
A complaint will be made tomorrow to understand the delivery issue with the post office.
Best regards
Traclet Sébastien
Please excuse us for this delay in delivery from the post office.
Here is the colissimo tracking
https://www.laposte.fr/outils/suivre-vos-envois?code=6A27504896748
A complaint will be made tomorrow to understand the delivery issue with the post office.
Best regards
Traclet Sébastien
A
Rating: 4 out of 5
hat sent in excellent condition
in a suitable box. Top
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in a suitable box. Top
A
Rating: 4 out of 5
Very good site, good offers however it can be improved by refining the search tool (filters) and adding additional items to help novice customers choose well, and
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A
Rating: 4 out of 5
Impeccable for payment (possibility by check), notification if delayed, up to delivery solid discreet and well-packaged parcel... Informed about the follow-up. Nothing to complain about! Perfect!
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A
Rating: 4 out of 5
very satisfied
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A
Rating: 1 out of 5
Promise of delivery within 24 to 72 hours. Order placed on June 17, 1 month later still nothing, no message from the store, on the site 'waiting for restocking'. Customer relations is not this company's strong point. How long will you take the trouble to inform me? I ordered several items, all in restocking?
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Response from Chapellerie Traclet
Hello
please excuse us for this delivery delay. As indicated during the order, the Panama hat had a manufacturing delay and unfortunately this delay cannot be reduced.
According to the tracking, the package has been delivered since July 7 at the relay point and you picked it up on July 14
https://trace.dpd.fr/fr/trace/250242801166956
we hope that you were able to pick it up and that the hats give you complete satisfaction.
remaining at your disposal
best regards
Traclet Sébastien
please excuse us for this delivery delay. As indicated during the order, the Panama hat had a manufacturing delay and unfortunately this delay cannot be reduced.
According to the tracking, the package has been delivered since July 7 at the relay point and you picked it up on July 14
https://trace.dpd.fr/fr/trace/250242801166956
we hope that you were able to pick it up and that the hats give you complete satisfaction.
remaining at your disposal
best regards
Traclet Sébastien
A
Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
Perfect, except that the item arrived almost a month late, stock shortage showing on my "order" account. I received no news during this time, wondering if I would receive this summer cap before winter. I then called and was told that the item would leave the hat shop the next day, which was the case.
Apart from this incident, the item is perfect, interesting because foldable. I plan to order a second cap soon.
Best regards,
Mf
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Apart from this incident, the item is perfect, interesting because foldable. I plan to order a second cap soon.
Best regards,
Mf