Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Hello I have not received my order. Incomplete address on the package yet I entered it correctly on your site. I do not know where the package is. I need to go to the post office.
Matter to follow...
1 star for non-delivery the products remain a mystery
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Response from Chapellerie Traclet
Hello
Please excuse us for this inconvenience.
We will make a complaint to the post office.
Can you send us your address by email at [email protected]
You can normally retrieve it at your post office by calling them.
Remaining at your disposal.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2023
Very nice item, beautiful material and shape, exactly what I wanted
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2023
Item conforms to the description and delivery on time as planned
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2023
everything is OK
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2023
concerning the delivery: the delivery was handed over to the building concierge ... is this normal
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2023
The information is correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2023
Well-made site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/06/2023
-
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2023
No worries
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/06/2023
Nothing to report.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2023
Easy navigation on the site and good description of the items, customer service not always easy to reach. Good quality items
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/06/2023
Good overall impression!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2023
The service is always impeccable
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2023
no problem
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/06/2023
Correct delivery
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Response from Chapellerie Traclet
Hello
thank you for your message, the comment does not match the rating of 1/5. If that suits you the rating is 5/5.
remaining at your disposal
best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/06/2023
Item conforms to the order. No problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2023
No problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2023
I am satisfied
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/05/2023
Delivery 1 month
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Response from Chapellerie Traclet
Hello
please excuse us for this delivery delay. our manufacturer had delays in production. we hope that the hat gives you and will give you complete satisfaction to partly make up for this delay.
remaining at your disposal
best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2023
fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2023
Very well documented and detailed site. We would perhaps like more photos of the 'worn' hats. Another point I want to raise is the bonus points earned when purchasing items. For my part, I bought (had bought) in-store, 2 hats that give me 20 'discount' points but these points are only valid for online purchases. I find that not very commercial. Otherwise, good welcome and good information given on site. I therefore recommend Traclet for its products and its welcome.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2023
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2023
Delivery reference error but quickly resolved by top customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2023
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2023
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2023
Site allowing easy filtering of what you are looking for. Fast and compliant delivery!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2023
Good but a bit small in size.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2023
Very disappointed with the delivery time which is not as indicated.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2023
Several orders placed on this site without any problems. Small downside for the last order as the product was available and shipped much later than what was indicated on the site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/05/2023
we have not received anything to date
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Response from Chapellerie Traclet
dear
excuse us for the delay but to South Africa, the delay is important.
With taking we can see the parcel is in your country so you will receive in few days
https://www.laposte.fr/outils/suivre-vos-envois?code=EY721562500FR
excuse us for the delay
regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2023
Delivery on time but a bit expensive!
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Response from Chapellerie Traclet
hello it's true that the Beclip suspenders made in France are at a high price compared to other suspenders but these are of quality. We hope they will give you complete satisfaction. Best regards, Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2023
The site is great, nothing to complain about. However, the big downside for me, who has a whole collection of hats, berets, caps, etc., is that this one does not have its own box. In fact, it drags in the delivery box with paper... I find that really bad.
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Response from Chapellerie Traclet
Hello
Thank you for your comment. Can you tell us what type of box you would like to receive.
Indeed, we send our hats in boxes for transport but not for storage afterwards because they need to be sturdy boxes for transport. Then they are packaged like all hat brands work like Stetson, Borsalino, Kangol, they are wrapped in tissue paper.
Remaining at your disposal to respond to your request.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2023
I had a bit of trouble finding the desired item on the site.
The cap is in accordance with the description and corresponds to what I was looking for.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/04/2023
see below
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Response from Chapellerie Traclet
hello
please excuse us for this delivery delay.
We hope that the cap gives you complete satisfaction.
sincerely
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/06/2023
Cap arrived stained.
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Response from Chapellerie Traclet
hello
please excuse us for this issue, we hope to have answered your request during our email exchanges in order to find a solution that meets your request.
sincerely
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2023
Regarding the berets I bought, I would have liked to see a photo with a person wearing it and especially the actual size of the beret, because unfortunately it is too small, so I will return them.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2023
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2023
Nothing to say about the goods. The delivery person is, however, a serious problem.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2023
Article received but waiting
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2023
I knew what product I was looking for but I had trouble finding it.
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