Customer reviews of Chapellerie Traclet

9,4 /10

Based on 36 721 published reviews

5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1 and 4 stars

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Acheteur Vérifié

Published on 09/03/2023 à 12h31 following a purchase from 03/03/2023

Good quality. Size as expected. With an inner lining and a leather headband, it might be a bit more expensive, but top of the line.

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Acheteur Vérifié

Published on 09/03/2023 à 11h56 following a purchase from 06/03/2023

Product received as expected

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Acheteur Vérifié

Published on 09/03/2023 à 06h45 following a purchase from 25/02/2023

Perfect.

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Acheteur Vérifié

Published on 07/03/2023 à 13h44 following a purchase from 24/02/2023

Next purchases

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Acheteur Vérifié

Published on 05/03/2023 à 18h44 following a purchase from 22/12/2022

It took three months to fulfill the order, while nothing indicated a delay was necessary

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Acheteur Vérifié

Published on 04/03/2023 à 19h31 following a purchase from 01/03/2023

Nothing to report

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Acheteur Vérifié

Published on 04/03/2023 à 17h41 following a purchase from 26/02/2023

Easy navigation on the site, fast delivery.

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Acheteur Vérifié

Published on 02/03/2023 à 19h00 following a purchase from 27/02/2023

very fast delivery.

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Acheteur Vérifié

Published on 02/03/2023 à 15h02 following a purchase from 26/02/2023

Satisfied with the order and delivery

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Acheteur Vérifié

Published on 28/02/2023 à 21h21 following a purchase from 21/02/2023

Order processed quickly. Received in less than a week :)

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Acheteur Vérifié

Published on 27/02/2023 à 19h09 following a purchase from 22/02/2023

Received hat as expected, maybe the fabric is a bit thin

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Acheteur Vérifié

Published on 26/02/2023 à 22h36 following a purchase from 28/01/2023

A bit long delay

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Acheteur Vérifié

Published on 26/02/2023 à 09h07 following a purchase from 23/01/2023

I have not received your hat. I received another one that suits me perfectly

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Response from Chapellerie Traclet Published on 26/02/2023

Hello
Please excuse us if we made a mistake.
What reference do you need?

Acheteur Vérifié

Published on 24/02/2023 à 14h55 following a purchase from 16/02/2023

package smashed

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Response from Chapellerie Traclet Published on 24/02/2023

hello
please excuse us, in case the package is reported, it is advisable to refuse it.
We send our packages in double thickness packaging. Normally they are quite sturdy.
We hope the hat meets your satisfaction.
sincerely
Traclet sebastien

Acheteur Vérifié

Published on 20/02/2023 à 08h24 following a purchase from 13/02/2023

fast delivery

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Acheteur Vérifié

Published on 19/02/2023 à 21h00 following a purchase from 12/02/2023

Search engine and points system a bit questionable

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Acheteur Vérifié

Published on 18/02/2023 à 20h44 following a purchase from 08/02/2023

No navigation issues on the site and regular reminder emails sent

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Acheteur Vérifié

Published on 16/02/2023 à 17h38 following a purchase from 13/02/2023

The site is well made

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Acheteur Vérifié

Published on 15/02/2023 à 14h24 following a purchase from 06/02/2023

Excellent service

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Acheteur Vérifié

Published on 13/02/2023 à 20h49 following a purchase from 06/02/2023

good

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Acheteur Vérifié

Published on 12/02/2023 à 20h09 following a purchase from 21/01/2023

GOOD

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Acheteur Vérifié

Published on 10/02/2023 à 11h13 following a purchase from 02/02/2023

Very good quality.

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Acheteur Vérifié

Published on 08/02/2023 à 08h31 following a purchase from 23/01/2023

Everything went as planned

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Acheteur Vérifié

Published on 06/02/2023 à 23h23 following a purchase from 02/02/2023

One essential thing is missing, the hats inside and especially a photo of heads wearing them to give an idea.

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Acheteur Vérifié

Published on 05/02/2023 à 21h53 following a purchase from 29/01/2023

Not obvious what is no longer in stock.

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Acheteur Vérifié

Published on 05/02/2023 à 13h20 following a purchase from 16/12/2022

Delivery time quite long.

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Acheteur Vérifié

Published on 05/02/2023 à 11h58 following a purchase from 30/01/2023

Navigation could be improved.

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Acheteur Vérifié

Published on 05/02/2023 à 11h08 following a purchase from 27/01/2023

Last time it was very good

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Acheteur Vérifié

Published on 03/02/2023 à 20h50 following a purchase from 30/01/2023

Easy navigation, fast delivery only downside no fitting and no alterations

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Acheteur Vérifié

Published on 03/02/2023 à 17h38 following a purchase from 17/01/2023

I just regret that I had to follow up 2 weeks after payment for the order to be sent.

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Acheteur Vérifié

Published on 01/02/2023 à 06h56 following a purchase from 25/01/2023

Very poor quality

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Response from Chapellerie Traclet Published on 01/02/2023

Hello
In case the product does not fit; it is of course possible to return it for an exchange or refund.
Can you tell us the issue with the tribe cap?
The improvements you wish for?
Sincerely
Traclet Sébastien

Acheteur Vérifié

Published on 31/01/2023 à 21h56 following a purchase from 06/12/2022

Well-designed site, with useful information (email, phone contact..) Possibility to narrow down your search (size, price, men, women, materials...)

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Acheteur Vérifié

Published on 31/01/2023 à 09h04 following a purchase from 05/01/2023

Navigation on the site is good.. a lot of choices.. however the delivery time of 3 weeks is way too long maybe you were out of stock on this item. Very good packaging. And quality item

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Acheteur Vérifié

Published on 29/01/2023 à 08h56 following a purchase from 12/12/2022

No issues in the ordering process

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Acheteur Vérifié

Published on 28/01/2023 à 12h19 following a purchase from 15/01/2023

Very good except the delay which was a bit too long

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Acheteur Vérifié

Published on 27/01/2023 à 18h14 following a purchase from 24/01/2023

Difficult to choose to have the product in the right size

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Acheteur Vérifié

Published on 27/01/2023 à 16h29 following a purchase from 13/01/2023

Bugs in the customer area with the Firefox browser.

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Acheteur Vérifié

Published on 27/01/2023 à 08h00 following a purchase from 19/01/2023

The product ordered online was delivered in a short time and packaged with great care. The received miki is very well finished and of good quality.

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Acheteur Vérifié

Published on 25/01/2023 à 16h27 following a purchase from 17/01/2023

You could have a section that classifies hats by type of use: Boat Hunting City Etc.

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Acheteur Vérifié

Published on 24/01/2023 à 15h49 following a purchase from 17/01/2023

No problem, delivery on time even on a strike day.

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