Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2022
Hello, the site is very well designed. It was easy to find the desired hat. I am happy to have found you. The only downside is that I received a gray hat but I wanted a red hat. I will keep it anyway.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/10/2022
Cotton beanie ordered of quality, but only available in one size
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2022
Satisfied overall.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2022
Fast delivery. Nothing to complain about. Given the price, a cover to keep the product would not have been a luxury.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2022
It's a pity that the hat does not come with cork bands that allow for better adjustment.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/10/2022
Not good
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Response from Chapellerie Traclet
Hello
What is the issue encountered?
It is possible to change it if it does not suit you.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/10/2022
More rigor in processing orders
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Response from Chapellerie Traclet
Hello, yes we had a delay in our delivery due to a defect in the pressure of the T3 hat, the time to restock took a bit of time.
We hope, however, that the hat will give you complete satisfaction.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2022
It was good and very quick delivery. Thanks
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/09/2022
1.5 months delay in delivery after follow-up, not even a commercial gesture, just "excuse us!"
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Response from Chapellerie Traclet
Hello
Yes, the normal delay is 4-6 weeks and currently our manufacturer, like many others, has a lot of delays in their production due to fabric supply constraints.
We have of course apologized for this delay because we believe the quality is there, but currently everyone is making commercial gestures.
Please find below a code specially for you associated only with your account for a gift voucher worth 30 euros (code 9LNZXPAE).
We hope that this delay does not tarnish the quality of the hat and that it will give you complete satisfaction.
Remaining at your disposal.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2022
I am satisfied with the product, however the delivery took longer than expected. I contacted them regarding the abnormally long delivery (initially scheduled for 48-72h), they replied that it was normal because the product (the size of the cap) was out of stock at that time. This was not indicated on the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2022
Excellent quality cap (French manufacture by the way), made with good materials. However, I understand what a review says about the 'saucer' effect. The cap does indeed seem very (too) wide on the edges. However, a little common sense and ingenuity are enough to make a stitch on each side to finally achieve the desired effect. One star less for this stitching point, unfortunately.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/10/2022
Ok ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/10/2022
The package arrived on time and is of good quality
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/10/2022
I only received one item out of two
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Response from Chapellerie Traclet
Hello
Yes, we did inform you that we had a delivery delay for the second one. Currently, our workshop in Roanne has supply issues with cashmere threads, which is why the second one is indeed delayed, but we have not forgotten you.
As soon as it is done, we will send it to you like the first one.
Please excuse us for this delay.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2022
I will be sent a tightening band to adjust this chapka to my head. Good information service, I have to make this modification because my size does not exist and I cannot find an item at these prices that I like. Thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/10/2022
Well-designed site, too bad there are spam obligations. Quick and correct delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/10/2022
You say you deliver within 72 hours max, I received it after 108 hours, so you need to review your advertising
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Response from Chapellerie Traclet
Hello
Yes, with the weekend it can happen that it adds 2 more days because the package could not be delivered on Saturday but only on Monday.
Please excuse us for this delay.
We hope, however, that the beret gives you complete satisfaction and that it will last over time.
Remaining at your disposal.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/08/2022
After two months, I still have not received my order. Can it get worse?
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Response from Chapellerie Traclet
Hello
Please excuse us for this manufacturing delay for the two tricorns with marabou.
We had a delay in the production of the two tricorns and currently we have difficulties in sourcing the marabou.
We hope, however, that the tricorns will satisfy you.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/10/2022
Error on the model of the cap purchased
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a model error.
Thank you for sending us a photo at [email protected]
Thus we will proceed with the exchange.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2022
Happy with my order. Item of very good quality. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/10/2022
Well-packaged order. Quick reception in an overseas department. Too bad one of the 2 caps is too small
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2022
Good quality item
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/10/2022
Excellent product, very soft, beautiful leather.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/10/2022
quick and effective
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/10/2022
Well arranged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2022
The site is very good, and the delivery a bit long but so used to the fast delivery of the big leader Amazon we can't blame you. The main thing is that it arrived safely.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2022
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2022
Well-designed site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2022
Navigation is not always sufficiently ergonomic. The rain protection cover is not easily accessible through the menus.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/10/2022
Excellent product quality. Correct delivery. Price also. My original choice was for a more structured product but the alternative proposed by Traclet is satisfactory.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2022
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2022
Navigation on the site and placing an order online without issues. However, I would have liked to be informed of the expected delivery time for the product not available at the time of order. Delivery by colissimo ok. Manufacturing quality (border finish, no labeling) insufficient compared to the price even if I can understand that it is made in France.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2022
Not bad choice. I think I will return to the site if needed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2022
Very nice cap
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2022
Very good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/10/2022
Product not compliant with the presentation on the website
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a model error.
Thank you for sending us a photo of the received model by email so that we can send you the correct product.
Our email: [email protected]
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2022
Good product. Probably good value for money. But high shipping costs
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/09/2022
Hat never received, no responses to emails!!!!
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Response from Chapellerie Traclet
Hello
The message is abnormal because the hat has indeed been received and requested for exchange.
Here is the summary of our email exchanges with the dates of each email
to Customer Service
2 order(s) validated for a total amount of 237.60 €
Customer since: 04/02/2022
- 08/02/2022 - 14:16
Hat too small, size 58, need size 59
Sébastien
Hanae TRACLET - 08/02/2022 - 14:32
Hello,
We are following up on your message.
Please indicate this when you return it.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
Nicolas Graci - 08/02/2022 - 17:54
Hello, I have received the hat, but size 58 does not fit me, I need size 59. Best regards
Sébastien
Hanae TRACLET - 08/02/2022 - 18:18
Hello,
Yes, no problem, please return it in its packaging with the order reference and indicate this new size.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
Furthermore, an email was sent in mid-September indicating a delivery for early October of the hat. It was sent to the post office under the colissimo tracking number 6H12593801445
remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2022
always difficult to choose through the internet because the hat often depends on trying it on and therefore
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2022
Very well produced, in line with my expectations, thank you
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