Customer reviews of Chapellerie Traclet

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
5 29,7k 81% 4 4 791 13% 3 1 336 4% 2 402 1% 1 525 1%

Summary of reviews

Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.

Reviews 1 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2022
Quite good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2022
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/07/2022
Order arrived late after 2 months of waiting. I had to ask for clarifications regarding it. I had no news. Quality hat. Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2022
The product is perfect but just the delivery time is a bit long. Too bad
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2022
Invoice at my place, delivery in Austria: Bravo
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2022
I would have liked a view of the inside of the cap. The cap has a badge that is not shown in the presentation photos, too bad.
Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2022
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/09/2022
Order received in Portugal within the expected time and in perfect condition.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2022
Delivery made with a 48-hour delay due to the post despite shipping costs
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/09/2022
Order ok. But I was in the 'new arrivals' and the 2 models I was interested in were not available!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2022
Initial delivery time plus 1 day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2022
Order received on time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/09/2022
Excellent site. Good fast delivery service.
The ordered hat was very well packaged and protected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/09/2022
In accordance with my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2022
Navigation on the site is good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2022
Customer service very responsive despite the lack of a phone number
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/09/2022
Easy to navigate
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/09/2022
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2022
Everything easy without incident, quick reception and in good condition!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/09/2022
The inner ribbon of the hat is sewn with white thread (while the hat is straw-colored!). This white stitching, which does not even follow the oval of the hat, is very visible on the outside of the hat as shown in the photos I sent you. It is a defect. Please let me know how you could correct it: the stitching needs to be redone with straw-colored thread that should not be visible from the outside. Without this defect that makes it unwearable, I would really like this straw hat.
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Response from Chapellerie Traclet
Hello
This type of straw hat, like any straw hat, is worn at the middle of the forehead and at the back bump.
Thus, neither the leather nor the white thread is visible.
This type of straw hat has been made this way for years in Italy but also previously in France.
If you wish to change the color of the threads, it is of course possible.
For that, you need to return it to us and indicate the desired color.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2022
Fast, Complete, Efficient ;)
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/06/2022
After a first order that I was satisfied with, I decided to buy a second hat for my husband. It arrived with a defect: a hole in the weaving of the fibers. I sent an email to which I received a very quick first response saying that Traclet would address the issue and send me a new hat.
Since then, nothing despite 2 follow-up emails and attempts to call without response.
In short, I feel cheated. If you want a customer service worthy of the name, look elsewhere. It's a shame because I was quite happy with my first order.
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Response from Chapellerie Traclet
Hello
Please excuse us for this oversight on our part.
We have been able to get this hat back from our manufacturer.
For the inconvenience, we will send you a code for a credit note equal to your purchase amount so that you can reorder a hat in stock. The email will be sent to you today.
Please accept our apologies.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2022
Fast shipping. I am waiting for a reply to an email about a product out of stock?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/09/2022
Very easy to use, good choice with explanations.
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Response from Chapellerie Traclet
Hello,
the rating 1/5 does not correspond to the comment. Indeed, the rating 1/5 is negative. The rating 5/5 is the most positive rating.
Best regards
Traclet sebastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/08/2022
Way too big too wide: the headband and the rose.
I'm keeping that for my car
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Response from Chapellerie Traclet
Hello
The headband has an adjustment scratch to fit it to the desired size. For the height of the headband, we can modify it according to your choice.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2022
Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2022
VERY GOOD
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2022
Well-made site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/08/2022
This is not the right order that I ordered, I request a return
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a model error.
As indicated this morning by email, please send us a photo of the received model by email so that we can send you the correct model on Monday.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/08/2022
Woodworm hole in the wood, deplorable leather finish, missing staples on the heel leather, after two days of wearing the clogs the soles came off. I advise you to do a quality check before sending a product. Stay a neighborhood hat maker: do not venture into e-commerce if you do not have the skills. Ultimately, I ordered new clogs from a French clog maker, impeccable quality at €55. If for you French know-how means something: do a quality check on the products you sell.
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Response from Chapellerie Traclet
Hello
thank you for your comment.
Can you send us a photo of the issues encountered?
Indeed, the model is made of leather, we do not see any possibility of a woodworm hole in the wood. Moreover, if there is a finishing issue, it is preferable to indicate it to us before use in order to proceed with an exchange.
You mention a French clog maker, if you have their contact details we would be interested because our clog maker is in our Roanne region but we are open to working with other French artisans.
Remaining at your disposal.
Best regards
Traclet sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2022
Hello,
Product well delivered. It is of very good quality and an excellent value for money.
I just find the hat a bit high when wearing it, but that's unfortunately the risk when you can't try it on beforehand.
Otherwise, nothing to complain about, it's very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2022
The site is very readable for searching for an item and makes choosing easier. The phone relationship is professional and friendly. With ease, we can obtain and receive information and photos of our choice before purchase. This helps with the purchase
A very pleasant relationship.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2022
Easy to use
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/06/2022
The ordered product does not match the photo on the site
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Response from Chapellerie Traclet
Hello
Please excuse us if we made a product error.
Thank you for sending us a photo at [email protected]
Thus we can send you the correct product.
Remaining at your disposal
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2022
very good.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/08/2022
I ordered 2 hats at a unit price of 90 euros because it was specified on the site that this hat was made in Canada (I could understand the price). To my great displeasure, these hats are also made in China (it was specified for other models but not this one)... but designed in Canada. This is misleading information, shame on the TILLEY brand and those who endorse and sell these hats. I am really angry and will not recommend either on this site or Tilley items.
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Response from Chapellerie Traclet
Hello
Please excuse us, we have not yet changed all the production locations on Tilley hats because in our entire stock we still have hats made in Canada. For many models we have already changed this information, notably on the ltm6 but on the Ltm8, we still have old stock.
This production location does not tarnish its quality of manufacturing and fabric.
If these hats do not give you complete satisfaction, it is of course possible to return them for an exchange, notably with the t3 wanderer which is still made in Canada.
Remaining at your disposal and we accept our apologies for this production location error.
Best regards
Traclet Sébastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/08/2022
No Pb…
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2022
A bit disappointed by the lack of packaging worthy of such an item
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2022
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2022
Fast and in accordance with the order but I would have liked to receive the Panama Stetson in a real hat box
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