Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Fast delivery, product as described, good size
now to see over time for the durability of the product but it meets my expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2022
Very good, good quality, as described
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/08/2022
Easy navigation, I asked a question by email and they responded really quickly.
I bought two hats, one of which is straw and I am a bit disappointed by the quality, however the 2nd is perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2022
Correct quality, pleasant to wear
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2022
Fast and efficient delivery
beanie meets my expectations ...perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2022
Adequate navigation. Maybe add subcategories for caps for example: flat caps, army caps...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2022
Item conforms to the order although it had to be modified after validation since the registered product had nothing to do with my ordered basket. But everything was sorted out after an email sent to the seller.
Delivery a bit long (3 weeks) due to stock shortage
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2022
The delivered item corresponds well to our choice.
No trial made due to the weather!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/08/2022
Fast delivery, good quality cotton, but I had ordered a size s/m bucket hat and I was delivered a size l/xl bucket hat.
Too bad.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2022
Beautiful house with a large selection
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2022
I really like the product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2022
The positive, a large selection on this site. However, the shipping time was longer than announced during the order (5 weeks instead of 2/3 weeks).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2022
Perfect, no problem on the site, only the access to secure payment posed a problem quickly resolved by the call and the speed of the advisor on the phone, hence an error in the payment registration and a delay in delivery.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/08/2022
Defective item but no response to my message.
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Response from Chapellerie Traclet
Hello
a response has indeed been provided to your message.
Here is the entirety of our exchange below sent directly to your email address.
Remaining at your disposal
Best regards
Traclet sebastien
to Professionals
1 order(s) validated for a total amount of €46.95
Customer since: 03/08/2022
- 07/08/2022 - 22:52
Hello, I just received the hat I ordered but it is not in 56 as agreed and as it is written inside the hat, but it is 59.
This makes a very big difference in size and therefore it is unusable.
Best regards
Michael Sabba.
Sébastien
Hanae TRACLET - 08/08/2022 - 17:31
Hello,
We are following up on your message.
Please return it in its packaging and indicate this size issue so we can verify.
Remaining at your disposal.
Best regards
Chapellerie TRACLET
14 Impasse Bardin - 42300 Roanne - France
Tel: 04.77.71.40.58 FAX: 04.77.71.66.36
EMAIL: [email protected]
Website: www.chapellerie-traclet.com
VAT Intra: FR94823567631
Siret: 82356763100010
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2022
Well, it's the hat shop that I prefer
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2022
Superrrrrrrrrrrrrr
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Response from Chapellerie Traclet
thank you for your message
best regards
Traclet
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2022
Satisfactory Traclet hat shop site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2022
Very well made site, except for the hat sizes that do not correspond in "cm"
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/07/2022
Nothing to say, easy navigation, sufficient choice, good quality. Delivery time a bit long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2022
Very appreciated speed of order processing and also delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2022
Simple easy product conforms to the description
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2022
for the site very satisfied very well explained easy to read
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2022
Tb: faster delivery would be even better…
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/07/2022
The ordered cork headband has not arrived
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Response from Chapellerie Traclet
Hello
thank you for your comment.
Your order includes only a summer cotton hat anti UPF 40+ - Ros - Size: S - 54/55 cm
We had no information about an order for a cork band but we will immediately ensure your complete satisfaction with the cork bands that are being sent today by letter.
Remaining at your disposal
Best regards
Traclet sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2022
Ease of use, good value for money of the proposed products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/07/2022
Well-finished product, well packaged and delivered quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2022
A lot of choice
One can have "made in France" and quality products made in the countries of origin.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2022
navigation, choice and payment is not complicated.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2022
CORRECT QUALITY PRICE - SIZE CORRESPONDS WELL - GOOD PACKAGING
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2022
Very good, just missing the shrink bands
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/07/2022
A clear and precise site. I am waiting to have more perspective on the quality of the hat which seems very good at first glance.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/06/2022
Given that I still have not received my order placed more than a month ago, I do not see how I can rate you better.
Moreover, it was necessary for me to follow up to get news about my order.
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Response from Chapellerie Traclet
Hello
please excuse us for this manufacturing delay for the leather gavroche cap in size 62 cm. Indeed, normally the manufacturing delay is 2-3 weeks but an additional week was necessary for this large size.
According to the postal tracking, the package should be delivered to you today, Tuesday, July 26.
Remaining at your disposal
Best regards
Traclet sebastien
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2022
Satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2022
No issues
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2022
Complete site (details, measurements) and diversified. It lacks for my product photos of the back and thus a paid return for my part (it's not a problem to pay when we see the damage of non-paying amazon; but a good photo from the supplier Bullhide would have helped me not to order unnecessarily). The delivery (24/48h) and the return went smoothly. Some may forget to check the availability of the product again, once the size is selected... given the comments I have read on some rating sites
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2022
quick response to emails, fast shipping as well, nothing to complain about :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2022
My package arrived on the third day, very satisfied with the tracking. The shipping cost is a bit high and I had to pay customs fees again.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2022
order conforms, one-size cap a bit tight for size 61.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/06/2022
Excellent.
Possibility to pay by check while ordering online.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2022
Navigation on the site is correct. The delivery is practical and very fast. On the edge of one of the ordered hats, the stitching repairs are a bit too visible!
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