English 
Français A
Rating: 4 out of 5
Delivered on time
The size corresponds,
Item of good quality
Translated reviews
The size corresponds,
Item of good quality
Customer reviews of Chapellerie Traclet
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 36 721 published reviews
Summary of reviews
Chapellerie Traclet delivers consistently fast shipping and reliable service, with many customers noting quick delivery and prompt order handling, sometimes arriving in time for events and performances. The product quality and presentation are repeatedly praised: hats and caps are described as well-made, comfortable to wear, with soft materials and neat finishes that align with photos and expectations. A wide selection and clear value for money are highlighted by shoppers who appreciate diverse options, reasonable prices, and durable, stylish designs. Customer service is perceived as attentive and professional, with straightforward returns and responsive assistance when needed.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
Satisfied despite the size being a bit too large
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A
Rating: 4 out of 5
Serious site. Fast shipping as indicated.
Happy with my purchase, quality hat in the right size that I generally have difficulty finding. I am returning the item because I would like a different color. Very responsive site. I am waiting to see the return conditions that I have not yet consulted, that's why I put 4 stars otherwise, all good I recommend.
Translated reviews
Happy with my purchase, quality hat in the right size that I generally have difficulty finding. I am returning the item because I would like a different color. Very responsive site. I am waiting to see the return conditions that I have not yet consulted, that's why I put 4 stars otherwise, all good I recommend.
A
Rating: 4 out of 5
Perfect packaging !!
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A
Rating: 4 out of 5
Product meets my expectations
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A
Rating: 4 out of 5
The description+photo are really accurate. Too bad for the hats that are no longer in stock (it will be for next time)
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A
Rating: 4 out of 5
Fast delivery and satisfied with my choice.
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A
Rating: 4 out of 5
Nothing to complain about ...
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A
Rating: 4 out of 5
Nothing to say thank you
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A
Rating: 4 out of 5
All good
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A
Rating: 4 out of 5
The ordered products are of very good quality and conform to the description. Nothing to say really. A slight delay in the announced delivery date but the concerned service did what was necessary and the order arrived before the 'fateful date' ... My cap is perfect, my mittens are pleasant. Excellent service, excellent product(s), Satisfied Customer so nothing to report!
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A
Rating: 4 out of 5
very good
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
very attentive to the request to customize a hiking pole
Thank you!!
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Thank you!!
A
Rating: 4 out of 5
Nothing to say perfect
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A
Rating: 4 out of 5
straw hat a bit big, but the size is a 'range' between 58-60
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A
Rating: 4 out of 5
Satisfied, delivery planned for 2 weeks... arrived in 3 days!
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A
Rating: 1 out of 5
Very very disappointed
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Response from Chapellerie Traclet
Hello
what is the issue with the order?
Best regards
Traclet sebastien
what is the issue with the order?
Best regards
Traclet sebastien
A
Rating: 1 out of 5
To be tested for a few months before being able to respond
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Response from Chapellerie Traclet
Hello
thank you for your message.
But can you indicate to us the reasons for this negative rating of 1/5.
The products do not satisfy you?
Such a rating is difficult to understand.
Best regards
Traclet
thank you for your message.
But can you indicate to us the reasons for this negative rating of 1/5.
The products do not satisfy you?
Such a rating is difficult to understand.
Best regards
Traclet
A
Rating: 4 out of 5
complete satisfaction.
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A
Rating: 4 out of 5
Site meets my expectations
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A
Rating: 4 out of 5
Products conform and fast delivery 8
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A
Rating: 4 out of 5
Very good, but lacking information on the specifications of the leather belts (king size in one size).
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A
Rating: 1 out of 5
not great
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Response from Chapellerie Traclet
Hello thank you for your message.
We are sorry for the delay but we have had supply delays.
We hope that the caps give you satisfaction.
Best regards
Traclet
We are sorry for the delay but we have had supply delays.
We hope that the caps give you satisfaction.
Best regards
Traclet
A
Rating: 4 out of 5
delivery made as planned
satisfied with the ordered item
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satisfied with the ordered item
A
Rating: 1 out of 5
Your company is a disgrace to French craftsmanship.
In addition to a box that is too small which deformed the hat, you should have thought not to leave the MADE IN CHINA label stuck inside.
Translated reviews
In addition to a box that is too small which deformed the hat, you should have thought not to leave the MADE IN CHINA label stuck inside.
Response from Chapellerie Traclet
Hello
Please excuse us, but if you received a hat made in China, it means you did not receive the correct hat because this hat reference 7905 is indeed made in France.
Thank you for sending us a photo at [email protected]
so we can proceed with sending the correct hat.
Remaining at your disposal
Best regards
Traclet Sebastien
Please excuse us, but if you received a hat made in China, it means you did not receive the correct hat because this hat reference 7905 is indeed made in France.
Thank you for sending us a photo at [email protected]
so we can proceed with sending the correct hat.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
I am happy with the hat.
Instructions on how to care for a straw hat would have been great.
Translated reviews
Instructions on how to care for a straw hat would have been great.
A
Rating: 4 out of 5
2 hats ordered, one slightly too small and the other slightly too big, the use of cork bands is necessary.
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A
Rating: 4 out of 5
Light hat and nice appearance. Only downside impossible to insert a cork band to adjust it on the head
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A
Rating: 4 out of 5
Very well packaged hat, no deformation as the box is the right size.
Regarding the hat itself I am a bit disappointed because having chosen a size XL which corresponds to size 60/61 on the product page, I find it too tight even though I have a head circumference of 59. Looking at the label it is indicated 60.... I would have liked to be able to choose between 60 and 61 but apparently it's Russian roulette in any case be careful it runs small!
Translated reviews
Regarding the hat itself I am a bit disappointed because having chosen a size XL which corresponds to size 60/61 on the product page, I find it too tight even though I have a head circumference of 59. Looking at the label it is indicated 60.... I would have liked to be able to choose between 60 and 61 but apparently it's Russian roulette in any case be careful it runs small!
A
Rating: 1 out of 5
Traclet customer, I ordered a Tilley T5MO Organic airflo on May 16, having carefully checked that this model was still made in CANADA (following a review). No information until early June. I am asking for clarification. Coincidentally, I receive a response on the same day that the package is leaving the following week. I receive it on June 13. It is not the correct model. It is a crushed T4. I call. The person on the phone is correct but nothing more. I receive the correct return label to send back the hat. The new package is sent to me on June 23. I open it: 1 - the model is indeed the one ordered but the head size of 58 (7 1/4) is larger than on my other Tilley TW7 by 1.5 fingers??!! 2 - no explanatory booklet on Tilley hats and especially 3 - the hat has been strangely made in CHINA for a week (I had checked the site well the previous week) !!!!
I cannot comment on the quality of the hat made in China. Traclet is not serious as they could have informed me that the production of this olive model is Chinese while the same in white is still marked as made in Canada. I am therefore not happy at all and Traclet has just lost a customer.
Translated reviews
I cannot comment on the quality of the hat made in China. Traclet is not serious as they could have informed me that the production of this olive model is Chinese while the same in white is still marked as made in Canada. I am therefore not happy at all and Traclet has just lost a customer.
Response from Chapellerie Traclet
Hello
First of all, thank you for your loyalty over the years
Here is our feedback for the T5MO hat;
For the first delivery, we sent a T4MO instead of a T5MO, the model is similar but with wider brims.
For the size, if it is indicated as 58 or 7/4, it means that for Tilley, the hat is indeed 58 cm. Furthermore, the TWC7 may have shrunk with sweat at the level of the inner grosgrain.
Regarding the delivered Tilley, it has been several months since Tilley no longer provides this booklet, unless there is an error it is no longer indicated in the description but it is still on our website, here is the link
https://www.chapellerie-traclet.com/fr/content/16-guide-chapeau-tilley
Finally, regarding the production location, yes we changed it because in the last deliveries the production location changed, that is why we did it (the information about the production location in China by Tilley has been visible for several months on social networks).
We at least have the honesty to change when we have the latest arrivals.
We tried to reach you on your phone and left a message but received no response from you even though you wanted a phone exchange according to your email.
Remaining at your disposal
Best regards
Traclet Sebastien
First of all, thank you for your loyalty over the years
Here is our feedback for the T5MO hat;
For the first delivery, we sent a T4MO instead of a T5MO, the model is similar but with wider brims.
For the size, if it is indicated as 58 or 7/4, it means that for Tilley, the hat is indeed 58 cm. Furthermore, the TWC7 may have shrunk with sweat at the level of the inner grosgrain.
Regarding the delivered Tilley, it has been several months since Tilley no longer provides this booklet, unless there is an error it is no longer indicated in the description but it is still on our website, here is the link
https://www.chapellerie-traclet.com/fr/content/16-guide-chapeau-tilley
Finally, regarding the production location, yes we changed it because in the last deliveries the production location changed, that is why we did it (the information about the production location in China by Tilley has been visible for several months on social networks).
We at least have the honesty to change when we have the latest arrivals.
We tried to reach you on your phone and left a message but received no response from you even though you wanted a phone exchange according to your email.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
Very easy
Translated reviews
A
Rating: 1 out of 5
Incomplete delivery, sent three emails, silence is radio on radio silence, lack of seriousness and impossible to reach them by phone
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Response from Chapellerie Traclet
Hello
Yes, we did respond to you by email and also when sending the order that the velvet cap had to be returned.
We are waiting for a response from our manufacturer; if we cannot deliver it next week, we will refund you.
Please excuse us for this inconvenience and we hope that the two hats already received satisfy you.
Remaining at your disposal
Best regards
Traclet Sebastien
Yes, we did respond to you by email and also when sending the order that the velvet cap had to be returned.
We are waiting for a response from our manufacturer; if we cannot deliver it next week, we will refund you.
Please excuse us for this inconvenience and we hope that the two hats already received satisfy you.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Rating: 1 out of 5
I am still waiting to receive my hat (following a size exchange) 1.5 months later. The customer service by phone was terrible while I was just asking for information about the shipment of the hat. Very disappointed
Translated reviews
Response from Chapellerie Traclet
Hello
Please excuse us if our service did not fully satisfy you.
We remain courteous, but if you feel offended, please accept our apologies for that and for the manufacturing delay.
Remaining at your disposal
Best regards
Traclet Sebastien
Please excuse us if our service did not fully satisfy you.
We remain courteous, but if you feel offended, please accept our apologies for that and for the manufacturing delay.
Remaining at your disposal
Best regards
Traclet Sebastien
A
Rating: 4 out of 5
Very good, despite some scares after online payment: I received two messages that were directed to spam. I did not open them and I do not know their content. However, I had previously received the payment notice in due form.
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A
Rating: 4 out of 5
Size unavailable in the referenced item, must rely on a neighboring item or wait for restocking.
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A
Rating: 4 out of 5
The hat is really beautiful as desired.
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A
Rating: 4 out of 5
No problems encountered on the site. I had already ordered and was satisfied.
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A
Rating: 4 out of 5
Easy to use site. Quality hats, already used. The delivery was longer than expected because the relay was changed without my notice. It's a shame, my purchase was a birthday gift, arrived 2 days late.
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